SAP
NAQI AHMED
Team Leader – Credit Control
Kolkata,WB
Summary
Dynamic and dedicated accounting professional with over 12 years of experience in the KPO industry, specializing in Accounts Receivable, Accounts Payable, and Credit Control. Skilled at managing end-to-end AR processes—including invoicing, credit analysis, reconciliations, and collections—while also proficient in AP tasks such as invoice verification and vendor coordination. Known for meticulous attention to detail, strong organizational abilities, and clear communication across diverse global teams. Passionate about fostering collaboration and driving operational efficiency, continuously seeking opportunities for learning and implementing practical solutions that support business growth and success.
Overview
12
12
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Team Leader
Interactive Manpower Solutions
05.2021 - 03.2025
- Communicated with debtors via calls, emails, or letters about overdue invoices.
- Established favorable payment terms and settlements
- Ensured accuracy of client account records and addressed queries
- Commenced legal proceedings for non-payment and managed bad debt recovery
- Issued monthly account statements and upheld regular communication with clients
- Mentored and directed team members, defined objectives, and assessed performance.
- Supervised team operations, allocated responsibilities, and streamlined workflows and documentation.
- Awards & Honors:
- Earned ICE Awards for outstanding performance in February 2022, July 2023, and September 2024.
- ICE Award for Best Team: January 2022
- Recognized by Senior Manager, AVP, and Client for exceptional performance and DSO reduction
- Started as Credit Controller in May 2021; elevated to Senior Credit Controller in February 2023, and Team Leader in February 2024. Optimized credit collection strategies, leading to a 30% decrease in delinquent accounts. Managed a team of credit controllers, fostering a culture of accountability and achievement. Created effective training resources for onboarding new team members.
Self Employed
Women's Clothing Business
11.2020 - 04.2021
- Launched women's clothing line while managing daily operations and product sourcing. Engaged directly with customers to identify and understand needs. Gained insights into small business dynamics during brief venture. Implemented effective business practices to improve operational efficiency.
Senior Process Associate
Tata Consultancy Services
06.2016 - 10.2020
- Handled billing disputes and performed daily bank deposit transactions.
- Conducted credit evaluations for new commercial accounts
- Confirmed TAT compliance, precision, and ongoing process metrics.
- Managed AR operations, encompassing cash collection and resolution of customer escalations.
- Streamlined AR operations by identifying root causes and proposing actionable solutions.
- Functioned as Information Process Enabler
- Highlight:
- Recognized by senior management for exceptional performance in AR.
Process Developer
Genpact
01.2012 - 06.2016
- Managed invoice processing, ensured validation accuracy, and performed quality assessments (AP).
- Functioned as Billing SPOC and primary contact for process-related issues.
- Administered ADR (Aged Debt Report) to lessen aging items
- Processed cash applications, reconciled credit on accounts, and handled overdue payment follow-ups
- Generated monthly cost and savings reports
- Managed UK credit operations with precision and efficiency
- Assisted in automation initiatives and advanced robotics design
- Engaged in various ad-hoc tasks and CSR initiatives
- Accomplishments:
- Contributed 2 Lean ideas enhancing process efficiency
- Celebrated twice for exceptional performance as Performer of the Month
- Specialized in Team Building & Communication Skills certification
- Trained new hire group in essential skills and company protocols
- Top performer utilizing new tool (Cheers Point award)
- Recognized for achievements:
- Top Performer – 6 occasions (VIC parameters)
- Bronze Award – four recognitions
- Silver Award – two recognitions
Education
MBA - Finance
Punjab Technical University
Kolkata, India09-2011
B.Com - Commerce
Calcutta University
Kolkata, India07-2007
Skills
Application Programs: MS Word, MS Excel, MS PowerPoint, Internet Applications
Certification
Accounts Receivable, Tata Consultancy Services – 2016
CORE COMPETENCIES
- Accounts Receivable | Accounts Payable | Credit Control
- Cash & Transaction Management | Client Servicing | Compliance
- Data Entry & Management
Software
Total Relationship Management (TRM)
Ultra-Staff
Timeline
Team Leader
Interactive Manpower Solutions
05.2021 - 03.2025
Self Employed
Women's Clothing Business
11.2020 - 04.2021
Senior Process Associate
Tata Consultancy Services
06.2016 - 10.2020
Process Developer
Genpact
01.2012 - 06.2016
MBA - Finance
Punjab Technical University
B.Com - Commerce
Calcutta University
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