Naqueeb Ayubi

Project : Retail Service Manager is the primary servicing and client investigation system for Retail Bank. The application provides servicing/investigation for consumer liability account, consumer assets and commercial liabilities for the Retail Bank.

Responsibilities:

• Facilitated resolution of high-risk incidents by coordinating with cross-functional teams, ensuring timely response and minimal impact to customers.
• Process Improvements – Identify and construct new process frameworks, as well as reviewing, recommending and documenting improvements to established processes
• Manage incident management bridge calls with support teams, on-call support application teams and management
• Interface with LOB leads and other team – work to develop strategic relationships with key partners outside of major incidents.
• Strong working knowledge of tools such as Service Now, HP Quality and collaboration tools such as Share point
• Prepared documentation and reporting for executive team on a weekly, monthly and quarterly basis using Service Now tools and PowerPoint presentations. Worked on generation of Reports.
• Incident Fixing: Working towards the resolution of critical, high, medium and low incidents.
• Prepared post incident review documents and attended problem management review meetings to ensure determination of root cause.
• Prepared UTR for Incidents and participated in code review call.

Project:Dispute Processing System is online dispute processing system for credit cardholder. It is mainly
designed to settle customer dispute related to transactions which is not done by cardholder.

Responsibilities:

• Worked with the Business Leads, and Business Analysts to define business requirements and developing them
• Worked on PRPC User Interface development, Sections, Harnesses, Flow Actions developing web-based UI’s.
• Created Process flows and Properties based on the requirements.
• Coded various PRPC activities, data transforms, flows, flow actions, assignments, declarative rules.
• Followed PEGA Guardrails in implementation of the application.
• Hands on experience on PRPC tools like Live UI, Tracer and Clipboard.
• Active member in user story walk-through sessions in analyzing the impact on the existing functionality.
• Providing Show and tell sessions to testing and business team on the functionality of application
• Worked on generation of Reports.
• Defect Fixing: Working towards the resolution of high, medium and low defects.
• Provided KT to new team members, mentoring entry level trainees.

Project: FWS is Fraud Workstation and is mainly designed to settle customer fraud dispute related to credit cards. This application mainly deals with lost/stolen credit cards.

Responsibilities:

• QA Agile testing for both manual and automation for PEGA applications.
• QA point of contact for PEGA.
• Developed test strategy based on project requirements, project constraints and risk analysis
• Own test plans and documentation for PEGA that communicates the standards and procedures of QA teams.
• Interacted with the Business Analyst to obtain requirements.
• Create test plans and test scenarios Logged test cases and requirements into Quality Center.
• Provide testing and defect status daily. Test production fixes Act as a lead in the creation, preparation, and conduct of quality assurance reviews and the development and execution of test plans and test scripts.
• Work with client to establish and maintain a consistent test methodology and to resolve questions during the testing process.
• Analyze and test application-specific software and perform ambiguity reviews of business requirements and functional specification documents.
• Log, track, and verify resolution of software and specification defects.
• Estimated number of resources needed for projects and small fixes.