NaQuesha Mayes
Indianapolis
Summary
I am a detailed Customer Service Representative , motivated to maintain customer satisfaction and contribute to an established company’s success. I have a proven ability to establish rapport with customers. I am a reliable and career driven professional with strong time management and prioritization abilities . I am looking for an opportunity to sharpen my exceptional customer service skills and lead by example .
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Scheduler
Riley Hospital for Children
03.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Maintained accurate records of patient demographics, insurance information, and medical history in electronic health systems.
- Maintained accurate patient records for proper tracking of patient history and treatment.
Patient
Registration, ESKENAZI
07.2022 - 11.2023
- Responsible for the registration of patients
- Scheduling of patient appointments
- Verification of insurance
- Entering of demographic data
- Collection of co payments, etc
- Answer phone calls and redirect them to the correct party.
Home Health Aide
First Horizon Home Health Care, LLC
12.2021 - 06.2023
- Attentive to client needs
- House hold cleaning
- Bathing/ dressing
- Toileting
- Food prep
- Medication reminder
- Assisting client with laundry needs
- Help client perform household task
Service Advantage Agent
Lowes Call Center
08.2019 - 11.2021
- Secured client information by answering telephone calls
- Time management
- Taking 230-300 inbound calls
- Meeting company requirements and team goals
- Using resources to provide positive solutions and/or alternatives for customers
- Working with clients who have complaints, orders, or require information about services
- Provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.
HHA/Caregiver
ComForCare
03.2017 - 06.2019
- Supports patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands
- Assists patients by providing personal services, such as, bathing, dressing, and grooming.
Warehouse Associate
Knune & NAGEL
09.2015 - 02.2017
- Outbound audit , pick , pack and inventory
- Cross training on areas
- Fast pace .Maintains an organized working area
- Wears personal protective equipment if necessary .Adapts well to changes within the assigned department and follows directions from management
- Reports any observed safety hazards to the immediate Supervisor
- Other duties may be assigned by management
Customer Service Representative
World Finance
08.2013 - 11.2015
- Followed loan settlement procedures to process loans
- Communicated with customers and associates over the telephone, and in written correspondence
- Maintained the confidentiality of claim information
- Worked in a collaborative team environment to handle a large volume of loans and telephone calls
- Appointment setting
- Mentored to new hire classes
- Answered inbound calls from customers related to existing loans/new loan applications/payments
- Processed new Loan applications
- Achieved superior performance in all key responsibilities, goals, and customer satisfaction results
Resident Assistant
Healthcare Services Group, Kindred at Home Healthcare
04.2012 - 07.2013
- Assisted elderly individuals with their day to day living needs
- Maintained hygienic environment in offices, restrooms and all community areas
- Organized storage cabinets skills used communication skills, energy and assisted clients with physical needs
Education
High School Diploma -
North Central High School
Indianapolis, IN01.2020
Skills
- Strategic Thinker
- Empathic Team Member
- Energetic Work Attitude
- Excellent Active Listener
- Experienced in Conflict Solutions
- MS Office Proficient
- Effective Communication
- Self Control
Certification
AED Certification
CPR Certification
First Aid Certification
Timeline
Medical Scheduler
Riley Hospital for Children
03.2024 - Current
Patient
Registration, ESKENAZI
07.2022 - 11.2023
Home Health Aide
First Horizon Home Health Care, LLC
12.2021 - 06.2023
Service Advantage Agent
Lowes Call Center
08.2019 - 11.2021
HHA/Caregiver
ComForCare
03.2017 - 06.2019
Warehouse Associate
Knune & NAGEL
09.2015 - 02.2017
Customer Service Representative
World Finance
08.2013 - 11.2015
Resident Assistant
Healthcare Services Group, Kindred at Home Healthcare
04.2012 - 07.2013
High School Diploma -
North Central High School
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