Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

NaQuesha Mayes

Indianapolis

Summary

I am a detailed Customer Service Representative , motivated to maintain customer satisfaction and contribute to an established company’s success. I have a proven ability to establish rapport with customers. I am a reliable and career driven professional with strong time management and prioritization abilities . I am looking for an opportunity to sharpen my exceptional customer service skills and lead by example .

Overview

12
12
years of professional experience
1
1
Certification

Work History

Medical Scheduler

Riley Hospital for Children
03.2024 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
  • Followed up with patients to reschedule missed appointments.
  • Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
  • Maintained accurate records of patient demographics, insurance information, and medical history in electronic health systems.
  • Maintained accurate patient records for proper tracking of patient history and treatment.

Patient

Registration, ESKENAZI
07.2022 - 11.2023
  • Responsible for the registration of patients
  • Scheduling of patient appointments
  • Verification of insurance
  • Entering of demographic data
  • Collection of co payments, etc
  • Answer phone calls and redirect them to the correct party.

Home Health Aide

First Horizon Home Health Care, LLC
12.2021 - 06.2023
  • Attentive to client needs
  • House hold cleaning
  • Bathing/ dressing
  • Toileting
  • Food prep
  • Medication reminder
  • Assisting client with laundry needs
  • Help client perform household task

Service Advantage Agent

Lowes Call Center
08.2019 - 11.2021
  • Secured client information by answering telephone calls
  • Time management
  • Taking 230-300 inbound calls
  • Meeting company requirements and team goals
  • Using resources to provide positive solutions and/or alternatives for customers
  • Working with clients who have complaints, orders, or require information about services
  • Provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.

HHA/Caregiver

ComForCare
03.2017 - 06.2019
  • Supports patients by providing housekeeping and laundry services, shopping for food and other household requirements, preparing and serving meals and snacks, and running errands
  • Assists patients by providing personal services, such as, bathing, dressing, and grooming.

Warehouse Associate

Knune & NAGEL
09.2015 - 02.2017
  • Outbound audit , pick , pack and inventory
  • Cross training on areas
  • Fast pace .Maintains an organized working area
  • Wears personal protective equipment if necessary .Adapts well to changes within the assigned department and follows directions from management
  • Reports any observed safety hazards to the immediate Supervisor
  • Other duties may be assigned by management

Customer Service Representative

World Finance
08.2013 - 11.2015
  • Followed loan settlement procedures to process loans
  • Communicated with customers and associates over the telephone, and in written correspondence
  • Maintained the confidentiality of claim information
  • Worked in a collaborative team environment to handle a large volume of loans and telephone calls
  • Appointment setting
  • Mentored to new hire classes
  • Answered inbound calls from customers related to existing loans/new loan applications/payments
  • Processed new Loan applications
  • Achieved superior performance in all key responsibilities, goals, and customer satisfaction results

Resident Assistant

Healthcare Services Group, Kindred at Home Healthcare
04.2012 - 07.2013
  • Assisted elderly individuals with their day to day living needs
  • Maintained hygienic environment in offices, restrooms and all community areas
  • Organized storage cabinets skills used communication skills, energy and assisted clients with physical needs

Education

High School Diploma -

North Central High School
Indianapolis, IN
01.2020

Skills

  • Strategic Thinker
  • Empathic Team Member
  • Energetic Work Attitude
  • Excellent Active Listener
  • Experienced in Conflict Solutions
  • MS Office Proficient
  • Effective Communication
  • Self Control

Certification

AED Certification CPR Certification First Aid Certification

Timeline

Medical Scheduler

Riley Hospital for Children
03.2024 - Current

Patient

Registration, ESKENAZI
07.2022 - 11.2023

Home Health Aide

First Horizon Home Health Care, LLC
12.2021 - 06.2023

Service Advantage Agent

Lowes Call Center
08.2019 - 11.2021

HHA/Caregiver

ComForCare
03.2017 - 06.2019

Warehouse Associate

Knune & NAGEL
09.2015 - 02.2017

Customer Service Representative

World Finance
08.2013 - 11.2015

Resident Assistant

Healthcare Services Group, Kindred at Home Healthcare
04.2012 - 07.2013

High School Diploma -

North Central High School
NaQuesha Mayes