NARAPANGA ROHAN
Hyderabad
Summary
Skilled IT Support Specialist with background in troubleshooting, network management, and customer service. Experienced in providing technical support to both on-site and remote teams across various operating systems. Strengths include strong analytical skills, ability to multitask and adapt quickly to new technologies. Previous roles involved enhancing system performance, improving end-user experience, and contributing to team-oriented problem resolution efforts.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT SUPPORT SPECIALIST
SANNVERSE RAILTECH PRIVATE LIMITED
HYDERABAD
12.2022 - Current
- Provided technical support to clients via phone, email, and remote access.
- Configured workstations, networks, servers, and printers for end users.
- Installed software applications as requested by customers.
- Coordinated with vendors for repairs or replacement of defective equipment.
- Monitored system performance to ensure optimal operations.
- Maintained an inventory of all IT equipment in the organization.
- Identified problems in printers, scanners, and networking hardware, applying required fixes or escalating issues.
- Removed and replaced old hardware during routine upgrades and system repairs.
- Trained new employees on the use of computer systems and programs.
- Created user accounts and configured settings in Active Directory.
- Resolved network connectivity issues with routers and switches.
- Implemented security measures to protect data from unauthorized access.
- Deployed new versions of operating systems across multiple platforms.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
HARDWARE SOFTWARE SUPPORT ENGINEER
DELL AUTHORIZED COMPANY
HYDERABAD
03.2022 - 08.2024
- Provided technical support for software and hardware related issues.
- Collaborated with development teams to identify and resolve defects quickly.
- Monitored system performance metrics to ensure optimal operation.
- Analyzed, diagnosed, troubleshot and resolved customer inquiries via phone or email.
- Provided remote troubleshooting and support for software and hardware problems.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
COMPUTER HANDWARE & SOFTWARE ENGINEER
MEERA COMPUTERS SALES & SERVICES
KHAMMAM
02.2020 - 12.2021
- Assisted in training end users on new hardware and software systems, promoting efficient utilization and reducing support.
- Maintained and updated documentation for hardware and software configurations, processes, and procedures to enhance knowledge sharing and accuracy.
- Provided technical support for hardware and software issues to internal teams and external customers, ensuring prompt resolution and high satisfaction levels.
- Collaborated with cross-functional teams to test and deploy new hardware and software upgrades, ensuring seamless integration with existing systems.
Education
Some College (No Degree) - Secondary Education
Khammam Vocational Junior College
Khammam06-2024
High School Diploma -
KHAMMAM INSTUITE OF TECHONOGLY & SCIENCES
KHAMMAM04-2021
Skills
- Asset Management
- Data Recovery
- IT Security Management
- Server Management
- Application support
- Client Relationship Building
- Software Licensing
- Hardware upgrades
- System Configuration
- User Training
- Software Installation
- TCP/IP
- Operating systems
- Data recovery
- Network Administration
- Database Administration
- Remote Support
- Mail Management
- Microsoft outlook
- Desktop support
- Technical issues analysis
- System administration
Languages
English
First Language
Hindi
Intermediate (B1)
B1
Telugu
Proficient (C2)
C2
Certification
- Windows Server Administration Fundemantels
- Introduction to CyberSecurity Course
Timeline
IT SUPPORT SPECIALIST
SANNVERSE RAILTECH PRIVATE LIMITED
12.2022 - Current
HARDWARE SOFTWARE SUPPORT ENGINEER
DELL AUTHORIZED COMPANY
03.2022 - 08.2024
COMPUTER HANDWARE & SOFTWARE ENGINEER
MEERA COMPUTERS SALES & SERVICES
02.2020 - 12.2021
High School Diploma -
KHAMMAM INSTUITE OF TECHONOGLY & SCIENCES
- Windows Server Administration Fundemantels
- Introduction to CyberSecurity Course
Some College (No Degree) - Secondary Education
Khammam Vocational Junior College
Similar Profiles
Motesim Ubaid WaheedMotesim Ubaid Waheed
Assistant Engineer Planning and Billing at Sannverse Railtech Private LimitedAssistant Engineer Planning and Billing at Sannverse Railtech Private Limited
PANKAJ JADHAVPANKAJ JADHAV
Signal Design Engineer at JMD Railtech Pvt LtdSignal Design Engineer at JMD Railtech Pvt Ltd
Sapna RangrooSapna Rangroo
Assistant Manager - Accounts at JMD Railtech Pvt. LtdAssistant Manager - Accounts at JMD Railtech Pvt. Ltd