Narasimha BS
Country Manager - India APOS
Bangalore
Summary
Highly accomplished Country Manager with a demonstrated ability to build and lead high-performing teams in the Product & Support Services Sales space. Proven track record of driving significant, measurable growth, having increased revenue by multiple folds.
Strategic and results-oriented leader with expertise in the BFSI sector and a strong focus on acquiring and nurturing key accounts. Utilize a data-driven approach to develop and implement successful sales strategies, consistently exceeding country targets for APOS and MVS services.
Exceptional mentor with a passion for unlocking potential in individuals and teams. Skilled at assessing performance, setting goals, and implementing improvement initiatives. Possess a strong track record of establishing and fostering lucrative partnerships that drive business success.
Overview
17
17
years of professional experience
Work History
Country Sales Manager
Dell Technologies
09.2021 - Current
- Leading a high-performing team of 15 SRS in managing Renewals Sales and Multivendor Services Sales nationwide.
- Generated considerable profit, exceeding USD 39 million on a yearly basis.
- Established annual sales objectives by forecasting potential revenues based on past performance data and industry trends.
- Developed and executed sales strategies for consistent revenue growth in the territory.
- Increased regional sales by implementing strategic marketing plans and establishing strong relationships with key clients.
- Monitored performance metrics, providing actionable insights that drove continuous improvement within the sales team.
Team Lead / Sr. Sales Account Manager IV
Dell Technologies
10.2019 - 08.2021
- First level leader, understanding selling environment and building capability of the team and managing a team of more tenured level account managers
- Interlocks with Stakeholders/ extended team/ support functions/ Right from credit, collections, customer care to order processing to meet business needs.
- Guiding/ Training team members – right from handling customers/ negotiation skills / selling skills/ objection handling/ help meet their weekly / monthly and quarterly phasing numbers.
- Ensuring team members are motivated through regular meetings and positive managing.
- Driving focus areas and strategy for sales team.
- Responsible for developing and implementing timeline their team will use to reach its end goal.
- Supervising team along with performing multiple tasks.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Pushed overall revenue to new levels with more than $20mil in yearly sales.
- Held weekly meetings with account managers to identify techniques to overcome sales obstacles.
- Supervised sales team of 15 people, stepping in to support employees and deliver smooth sales processes for clients.
- Professionally representing company at client meetings, potential customer visits, marketing events, exhibitions and merchant visits etc.
Sales Account Manager III (BFSI, House, Acq)
Dell Technologies
05.2016 - 10.2019
- Engaging with customers & partners to position DELL's end to end IT portfolio in India Commercial
space.
Articulate technical, industry, and market facts to position Dell as a competitive solution to partners &
customers to win in the market space and increase Dell share of wallet.
Build & maintain account relationship across various contacts in customer's organization.
Generate pipeline opportunities by making customer calls daily
Develop pipeline by checking customer's buying history; suggesting related and new Dell offerings.
Constantly learn DELL & Competitors product portfolio to ensure right solution is recommended to
customers & partners.
Solutions Engaged:
Infrastructure Solutions: Led and delivered infrastructure solutions for clients, ensuring efficient and scalable IT environments.
Virtualization, Automation & Cloud: Designed and implemented virtualization, automation, and cloud solutions to optimize resource utilization, streamline processes, and enhance agility.
Cyber Security: Proactively implemented cyber security measures to safeguard client data and infrastructure.
Key Account Management:
Managed a portfolio of key clients in the BFSI (Banking, Financial Services and Insurance) sector, including NSE, NPCI, NSDL, RBI, BSE, and CBI.
Built strong relationships with decision-makers and stakeholders, ensuring successful project delivery and client satisfaction.
Partnered effectively with leading ecosystem partners like Infosys, TCS, and Inspira to deliver comprehensive IT solutions.
Product Specialist II - APOS
Dell Technologies
11.2014 - 04.2016
- Deliver revenue/margin targets year on year/ quarter on quarter
- Drive own aspirational number towards country/territory APOS aspirational goal.
- Plan and deliver respective numbers on Multivendor Support (MVS), Asset Resale and Re-cycle.
- Put up productivity programs to improve APOS conversion, Individual productivity
- Building strong collaborative relationship with Segment sales, DCC and CSG to develop strong solutions for customers.
- Support attainment of NPS of 55%
- Engage with OEM ISRs, AEs and partners to execute account & territory planning activities to drive profitable growth within OEM accounts.
- Expand DCC/CSG APOS mix within GSD Business and demonstrate ART growth (APOS Rev/Tag)
- Work with specific functional lead to execute Channel strategy.
- Expand APOS/NPOS revenue within the Channel business.
- Actively engage in APJ strategic initiative to drive efficiency across the APOS business. Eg., Custom Bid reduction, SKU standardization, etc.
Product Specialist I (ANZ ATG)
Dell Technologies
04.2013 - 10.2014
- Contact Coverage 100% by end of week 8 of each quarter –ensuring all customers confirmed for either hardware refresh, or Spare Parts opportunity (or both)
- Assist to up skill others in the team and be seen as a senior knowledgeable member across sales, associated technology and internal systems.
- Take ownership, smart risks to continuously improve.
- Take proactive interest in technology, attend learning session and ask questions.
- Control on discount.
- Proactively seek sales management coaching and assistance for overall development and IDP
Senior Technical Support Advisor (REV GEN TEAM)
Dell Technologies
02.2012 - 04.2013
- To retain customers loyalty and to ensure high NPS by renewing warranties and service contracts with existing customers.
- Contact coverage 100% by making 100 -120 calls on a daily basis.
- Responsible for generating revenue by making outbound calls reaching out existing Dell customers to have their existing contract renewed.
- Target was to retain 50% of the customers along with selling new DPMC contracts on their new systems.
Technical Support Engineer
Dell Technologies
10.2009 - 02.2012
- Responsible for generating revenue by selling Dell products, non-dell products and services to Dell Customers.
- Provided technical support with advanced software issues by upselling Premium software contracts.
- Key metric was to bring more profit to Dell by selling high margin products.
- To retain customers loyalty and to ensure high NPS by renewing warranties and service contracts with the existing customers.
- To ensure Outstanding Customer Experience by interacting with other departments.
Senior Customer Support Officer
MphasiS
11.2007 - 09.2009
- Responsible for telephonic support services to Students in United States of America.
- Provided Assistance to members in applying student loan.
- Assisted members for making their payments online and also helped them in updating their billing on phone.
- Communicated solutions to issues and recommended action plans to resolve member concerns.
- Support and work with team to meet business requirements.
Education
Bachelor Of Science - Microbiology
BHS College
Skills
Self-motivated, creative & driven by numbers
Accomplishments
- Recognized for a Silver Award, for having the highest ever attainment in the particular territory with 42% year on year growth and 60% quarter on quarter growth.
- Recognized for a Bronze Award, personally made a great impact on my Q3, Q4 revenue and Q4 margin attainment. Topped the entire team and also would like to mention that out of the total revenue generated by the whole team on the 11G program, my contribution was close to 50%.
- Awarded Revenue Star of the quarter over 6 times - Q4 FY 10, Q1,Q2 of FY 11, Q1, Q2, Q3 and Q4 of FY 12.
- Awarded Bronze awards over 8 times - Q1, Q2, Q3 of FY 11, Q3 FY12, Q4 FY14, Q4 FY15, Q1 FY16, Q2 FY16, and Q3 FY16.
- Awarded Silver awards over 2 times for the highest revenue attainment.
- Awarded for achieving the Highest Margin/Call for Q4 of FY 10.
Additional Information
Date of Birth : 28th April 1987
Marital Status : Married
Hobbies : Playing Snooker, Chess, Travelling
Timeline
Country Sales Manager
Dell Technologies
09.2021 - Current
Team Lead / Sr. Sales Account Manager IV
Dell Technologies
10.2019 - 08.2021
Sales Account Manager III (BFSI, House, Acq)
Dell Technologies
05.2016 - 10.2019
Product Specialist II - APOS
Dell Technologies
11.2014 - 04.2016
Product Specialist I (ANZ ATG)
Dell Technologies
04.2013 - 10.2014
Senior Technical Support Advisor (REV GEN TEAM)
Dell Technologies
02.2012 - 04.2013
Technical Support Engineer
Dell Technologies
10.2009 - 02.2012
Senior Customer Support Officer
MphasiS
11.2007 - 09.2009
Bachelor Of Science - Microbiology
BHS College
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