Narasimha Swamy Myla

• Worked on a real-time Agile project for a leading telecom client (AT&T), handling multiple modules related to service activation, billing, and customer order workflows. Responsible for end-to-end testing activities, including requirement analysis, test case design, test execution, automation, and reporting. Collaborated closely with development and business teams during sprint planning, defect triage, and release sign-off meetings.

Key Responsibilities:

• Performed functional, UI, and regression testing across multiple web modules, integrated with backend REST APIs, and databases.
• Designed and executed automated regression test scripts using Selenium with Java, integrated with TestNG, and Maven build management.
• Worked on the Cucumber (BDD) framework — created feature files, step definitions, and reusable methods, following the Page Object Model (POM) design pattern.
• Configured and maintained Jenkins jobs for CI/CD pipeline automation, ensuring continuous execution of smoke and regression suites after each build.
• Conducted environment smoke testing and release validation in staging and pre-production environments before deployment.
• Collaborated with developers, business analysts, and automation teams to optimize test coverage and reduce manual testing effort.
• Developed and executed comprehensive test plans, ensuring high software quality and reducing defect rates significantly.
• Designed automated testing scripts using Selenium, resulting in improved testing efficiency and faster release cycles.
• Conducted thorough code reviews and performance testing, leading to increased application performance and reduced downtime.
• Developed and executed comprehensive test plans and cases to ensure software quality and reliability across applications.
• Collaborated with cross-functional teams to identify and resolve defects, improving overall system performance and user satisfaction.
• Automated regression testing processes using Selenium and Java, significantly reducing testing time and enhancing efficiency.
• Participated in Agile ceremonies, contributing to sprint planning and retrospectives to improve team workflows and project outcomes.
• Provided exceptional customer support by resolving inquiries efficiently, enhancing overall customer satisfaction and loyalty.
• Assisted in the implementation of a new ticketing system, streamlining communication and improving response times.
• Managed approximately 30 incoming calls, emails and faxes per day from customers.

• Worked on the real-time implementation of the Star Rewards Loyalty Program for Macy's, one of the largest retail clients. This project involved managing customer reward points, redemptions, and loyalty tiers (Platinum, Gold, Silver), integrated with in-store and online purchases. Responsible for validating front-end transactions, backend data updates, and automation coverage for loyalty workflows.

Key Responsibilities:

• Analyzed business requirements and designed detailed manual test scenarios for loyalty and rewards workflows.
• Performed functional, integration, and regression testing for reward points, redemption, and tier upgrade features.
• Validated backend data accuracy using SQL queries for points accrual and redemption transactions.
• Conducted smoke and sanity testing during deployments, and verified system stability post-release.
• Logged and tracked defects in JIRA, coordinating with developers for timely fixes and revalidation.
• Participated in Agile sprint activities and supported UAT testing with business stakeholders.
• Developed and executed comprehensive test plans to ensure software quality, enhancing product reliability and user satisfaction.
• Utilized automated testing tools to increase testing efficiency, resulting in faster release cycles and improved software performance.
• Conducted regression and performance testing to validate system behavior, ensuring compliance with specifications and user requirements.
• Collaborated with cross-functional teams to identify, document, and resolve defects, enhancing overall product performance.
• Developed and maintained automated test scripts using Selenium and Java, enhancing testing efficiency and accuracy.
• Managed approximately 30 incoming calls, emails and faxes per day from customers.