Narasimhan Karthikeyan
Technology support specialist
Chennai
Summary
Dynamic technology support specialist with over 8 years of experience, excelling in strategic sourcing and vendor management. Proven track record in reducing processing error and enhancing team efficiency. I thrive on delivering exceptional support and driving project success through collaboration and financial analysis.
Overview
8
8
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Technology Support Specialist
Infosys
08.2021 - Current
- Currently working in business operations for client LUMEN in supply chain management project and working in this project for more than 3 years
- Good hands on knowledge on major procurement tools SAP, fireworks, BPM & flightdeck
- Collaborated with supply chain team to resolve capacity and supply issue with manufacturing partners
- Develop and execute supplier approval, produce selection, negotiation and product ordering strategies
- Worked to ensure budgets were being used wisely and strategies were focused well
- Achieved cost effective procurement outcomes by establishing strong relationships with vendor and partners and negotiating well
Senior Network Engineer
Atria Convergence Technologies
10.2019 - 07.2021
- Responsible for fiberized of new built and sharing sites
- Team handling/support( handling team of 20+ people to manage network operations
- Backed up support desk team to handle user problems and technical concerns.
- Reduced downtime for essential systems by proactively identifying and resolving network issues.
Network Administrator
Telesonic Networks
11.2018 - 09.2019
- Improved network efficiency by implementing and managing system updates and patches.
- Managed vendor relationships to negotiate favorable contracts for hardware procurement while maintaining budgetary requirements.
Technical Support Engineer
Vertex Customer Management
10.2016 - 04.2018
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
SRM valliammai Engineering College
Chennai04.2016
Skills
SAP
BPM
flightdeck
fireworks
PR & PO creation
Fireworks estimation tool
Strategic sourcing
contract negotiation
financial analysis
project management
Fiber optic installation
splicing
terminating
fiber optic testing
cable management
fiber optic design
CCNA
CCNP
Cloud Environment
Amazon Web Services
Network troubleshooting
Procurement tools
Process documentation
Vendor management
Technical Skills Tools
- Procurement tools: SAP, BPM, flightdeck, fireworks
- PR & PO creation in SAP
- Fireworks creation using fireworks and fireworks estimation tool
- Strategic sourcing, contract negotiation, financial analysis, project management.
- Fiber optic installation, splicing, terminating, fiber optic testing, cable management, fiber optic design and management.
- CCNA, CCNP
- Cloud Environment
- Amazon Web Services
- Monitoring Tools
- AWS Cloudwatch and Azure Application insights.
- AWS S3, EC2 instance, VPC, auto scaling and Load balancing.
- Operating System: Linux, Windows
Projects Clients
- Lumen Technologies, US
- ACT Technologies, India
- Telesonic Networks, India
- Airtel, India
Personal Qualifications
Bachelor of Engineering (BE), SRM Valliammai Engineering College, Chennai, Tamil Nadu
Certification
AWS associate solution architect
Timeline
AWS associate solution architect
03-2023
AWS Cloud practitioner
11-2022
Technology Support Specialist
Infosys
08.2021 - Current
Senior Network Engineer
Atria Convergence Technologies
10.2019 - 07.2021
Network Administrator
Telesonic Networks
11.2018 - 09.2019
Technical Support Engineer
Vertex Customer Management
10.2016 - 04.2018
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
SRM valliammai Engineering College