Narasimhan Karthikeyan
Technology support specialist
Chennai
Summary
Dynamic technology support specialist with over 8 years of experience, excelling in strategic sourcing and vendor management. Proven track record in reducing processing error and enhancing team efficiency. I thrive on delivering exceptional support and driving project success through collaboration and financial analysis.
Overview
8
8
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Technology Support Specialist
Infosys
08.2021 - Current
- Currently working in business operations for client LUMEN in supply chain management project and working in this project for more than 3 years
- Good hands on knowledge on major procurement tools SAP, fireworks, BPM & flightdeck
- Collaborated with supply chain team to resolve capacity and supply issue with manufacturing partners
- Develop and execute supplier approval, produce selection, negotiation and product ordering strategies
- Worked to ensure budgets were being used wisely and strategies were focused well
- Achieved cost effective procurement outcomes by establishing strong relationships with vendor and partners and negotiating well
Senior Network Engineer
Atria Convergence Technologies
10.2019 - 07.2021
- Responsible for fiberized of new built and sharing sites
- Team handling/support( handling team of 20+ people to manage network operations
- Backed up support desk team to handle user problems and technical concerns.
- Reduced downtime for essential systems by proactively identifying and resolving network issues.
Network Administrator
Telesonic Networks
11.2018 - 09.2019
- Improved network efficiency by implementing and managing system updates and patches.
- Managed vendor relationships to negotiate favorable contracts for hardware procurement while maintaining budgetary requirements.
Technical Support Engineer
Vertex Customer Management
10.2016 - 04.2018
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
SRM valliammai Engineering College
Chennai04.2016
Skills
SAP
Technical Skills Tools
- Procurement tools: SAP, BPM, flightdeck, fireworks
- PR & PO creation in SAP
- Fireworks creation using fireworks and fireworks estimation tool
- Strategic sourcing, contract negotiation, financial analysis, project management.
- Fiber optic installation, splicing, terminating, fiber optic testing, cable management, fiber optic design and management.
- CCNA, CCNP
- Cloud Environment
- Amazon Web Services
- Monitoring Tools
- AWS Cloudwatch and Azure Application insights.
- AWS S3, EC2 instance, VPC, auto scaling and Load balancing.
- Operating System: Linux, Windows
Projects Clients
- Lumen Technologies, US
- ACT Technologies, India
- Telesonic Networks, India
- Airtel, India
Personal Qualifications
Bachelor of Engineering (BE), SRM Valliammai Engineering College, Chennai, Tamil Nadu
Certification
AWS associate solution architect
Timeline
AWS associate solution architect
03-2023
AWS Cloud practitioner
11-2022
Technology Support Specialist
Infosys
08.2021 - Current
Senior Network Engineer
Atria Convergence Technologies
10.2019 - 07.2021
Network Administrator
Telesonic Networks
11.2018 - 09.2019
Technical Support Engineer
Vertex Customer Management
10.2016 - 04.2018
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
SRM valliammai Engineering College
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