NARA SYAMSUNDAR

• Led team in supporting health claims process and authorizations for U.S. patients.
• Verified patient details through voice and portal verifications prior to appointments.
• Specialized in obtaining authorizations for healthcare services from multiple insurers.
• Coordinated with insurance companies to secure prior authorizations for medical procedures.
• Trained and mentored junior staff on best practices for insurance verification processes.
• Achieved 90% accuracy rate in verifications, reducing claim denials significantly.
• Assigned tasks to employees and monitored productivity, performance and task completion.
• Responsible for out bound calls of patients for collecting copayments, insurance details, notifying for COB updates, referrals, and sending emails of invoice and medical records

Quality check

• Conducted comprehensive quality checks on patient billing, ensuring accuracy in charges, codes, and insurance information to prevent errors.

• Monitored patient calls to assess adherence to company scripts, policies, and quality standards, providing feedback to enhance customer service and compliance.

• Collaborated with billing teams to identify and resolve issues in patient accounts, reducing the time spent on claim rejections and improving overall billing accuracy.

• Reviewed patient call logs and billing records to identify trends, recommend corrective actions, and ensure all regulatory requirements were met.

Provided training and support to staff on quality standards for patient calls and billing practices, ensuring consistency across the department

• Worked as a customer support executive; my role is to assist buyers and sellers in placing orders on their behalf and to clarify their doubts through chat, voice, or email.
• Monitored customer satisfaction levels through surveys and feedback forms.
• Assisted customers with product installation and setup.
• Provided personalized support to customers by understanding their unique needs and preferences.
• Developed strong relationships with clients, resulting in repeat business and positive feedback.
• Collected customer information and analyzed customer needs to recommend potential products or services.

• Worked as an executive of the marketing team and technical support for the automation.
• And also supports on-site for home automation.