Narayan Ameersetty

•Developed and implemented strategies to increase customer satisfaction and loyalty.

•Created monthly reports for senior management summarizing operational performance metrics.

•Coached, mentored and trained team members in order to improve their job performance.

•Conducted regular meetings with staff to discuss progress and identify areas of improvement.

•Established processes to ensure efficient workflow throughout the organization.

•Implemented new strategies to streamline operations, reduce costs, and improve customer service.

• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.

• Monitored staff performance and addressed issues.

• Collaborated with other departments to ensure the timely completion of projects within budget constraints.

• Daily communication with teams to achieve organizational goals and objectives.

• Providing internal support to accomplish organizational goals by collaborating with different departments.

• Heading the Logistics Planning and Steering Team.

• Planning and coordinating logistics for maximizing customer delivery performance while ensuring cost-efficiency on a short-term and tactical basis.

• Coordinating with customers, mainly to ensure timely delivery.

• Evaluating team performance, sharing learnings, and improving corrective actions.

• Addressing customer concerns on the spot, and identifying process issues.

• Ensuring data integrity and maintaining the chain of custody.

• Managed team of 18-20 staff members
• Preparing data analysis on projections, performance achievements, and delivery percentage escalations
• Getting team performed as per management expectations
• Data Analysis on Projections, Achievements and Escalations of Delivery Percentage
• Preparing roster and making sure that same is adhered to along with break adherence
• Maintaining attendance tracker of process and timely feedback is shared for unplanned absenteeism
• Sharing feedback, conducting coaching sessions and motivate team to perform well
• Highlighting issues to different departments for smooth functioning of process
• Coordinating with IT team for ID creations and tech related concerns
• Ability to manage team with progress
• Ensure compliance and consistency of solutions
• Manages escalations on behalf of users and suppliers to ensure successful resolution
• Communicating needs & objectives to managers & key personnel in procurement, logistics & distribution
• To prepare Daily, Weekly & Monthly MIS Report
• Willingness to work unusual hours
• Able to evaluate complex situations and find solutions for them
• Assigned tasks of maintaining proper record of data as required
• Monitor client queries on daily basis, analyze and take action accordingly
• Effectively communicate with client via different modes
• Keep clients updated with open order data to avoid bottleneck
• Respond to employee concerns and work with leadership and departments to resolve each
• Producing and presenting performance reports to manager
• Monitoring and analyzing overall performance of team.
• Supervised day-to-day operations to meet performance, quality and service expectations
• Established performance goals for employees and provided feedback on methods for reaching those milestones