Narayan Mamta
Bangalore,PB
Summary
Skilled Business Development leader offering 9 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
8
8
years of professional experience
Work History
Manager of Business Development
Nolte India
Bangalore, Karnataka
2023.12 - Current
- Meeting pan India Architects for lead generation and project discussion.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Developed new markets and expanded existing ones through effective market research, competitor analysis, and targeted marketing campaigns.
- Analyzed sales data to identify opportunities for improvement and created action plans to capitalize on those opportunities.
- Established long-term relationships with key industry players which helped in gaining valuable insights into emerging trends.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Implemented systems and procedures to increase sales.
- Developed and implemented successful sales strategies to drive growth and exceed revenue targets.
- Created customer loyalty programs to increase repeat business.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Managed accounts to retain existing relationships and grow share of business.
- Qualified leads by scheduling introductory discovery meetings and calls.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Designed customized solutions for clients based on their specific needs, leading to increased client retention rates and repeat business opportunities.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Assistant Manager
HOMELANE
3 2021 - 2023.11
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new associates in successful sales and performance strategies.
- Managed accounts to retain existing relationships and grow share of business.
- Monitored competitors'' activities and adjusted tactics accordingly, ensuring a competitive edge in the market.
- Conducted regular team meetings to review progress, address challenges, and motivate staff towards achieving goals.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Assisted sales team with completing customer transactions and managing issues.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Managed and developed sales team.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Implemented performance tracking systems to monitor individual achievements and identify areas for improvement.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
Client Relationship Manager
URBANLADDER HOME AND DÉCOR SOLUTION PVT LTD
2017.09 - 2020.06
- Managed customer relations on ongoing basis to maximize customer retention.
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
- Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Managed accounts to retain existing relationships and grow share of business.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Built relationships with customers and community to establish long-term business growth.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Prepared sales presentations for clients showing success and credibility of products.
- Implemented strategies for client retention, resulting in increased repeat business and referrals.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Collaborated with internal teams to resolve client issues quickly and efficiently.
Senior Design Consultant
CELES'TILE: THE HOME & BATH BOUTIQUE
2016.04 - 2017.08
- Generating leads and successfully achieving sales targets
- To call on prospective customers, Architects and Interior designers
- Developing a database and maintain a strong customer relationship
- Maintaining the team and managing to achieve sales target
- Solving the customer's quires and convincing them
- Sending quotation to the client once the selection is done
- Calling the client for payment follow ups
- Preparing 2D design for the Client
- Achieving sales target and planning with the team to achieve the target.
- Improved client satisfaction by providing timely and accurate follow-up on project progress.
- Expanded clientele base by proactively seeking referrals from satisfied customers.
- Increased sales by developing and maintaining strong relationships with clients and identifying their design needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Exceeded sales targets consistently through diligent prospecting efforts and effective negotiation skills in closing deals.
- Secured repeat business by fostering long-term relationships with satisfied clients through regular check-ins and after-sales support.
- Generated new leads by networking with potential clients, attending industry events, and leveraging social media platforms.
- Enhanced company reputation by participating in community events, representing the brand professionally at all times.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Worked effectively in fast-paced environments.
Education
MBA - Sales And Marketing Education
Uttaranchal University
Uttarakhand 2001.04 -
Bachelor of Arts - English
Manipur University
Manipur 2001.04 -
Skills
Problem-solving abilities
Time management abilities
Business development and planning
Sales coordination
Sales Tracking
Client Relationship Management
Team Leadership
Lead Generation
Performance Evaluations
Competitor Monitoring
Client Consultations
Relationship Development
Cell
9910896589
Personal Information
Nationality: Indian
DOB: 15th Jan 1990
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Timeline
Manager of Business Development
Nolte India
2023.12 - Current
Client Relationship Manager
URBANLADDER HOME AND DÉCOR SOLUTION PVT LTD
2017.09 - 2020.06
Senior Design Consultant
CELES'TILE: THE HOME & BATH BOUTIQUE
2016.04 - 2017.08
MBA - Sales And Marketing Education
Uttaranchal University
2001.04 -
Bachelor of Arts - English
Manipur University
2001.04 -
Assistant Manager
HOMELANE
3 2021 - 2023.11