Narayan Mamta
Bangalore,PB
Summary
Skilled Business Development leader offering 9 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Overview
8
8
years of professional experience
Work History
Manager of Business Development
Nolte India
Bangalore, Karnataka
12.2023 - Current
- Meeting pan India Architects for lead generation and project discussion.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Developed new markets and expanded existing ones through effective market research, competitor analysis, and targeted marketing campaigns.
- Analyzed sales data to identify opportunities for improvement and created action plans to capitalize on those opportunities.
- Established long-term relationships with key industry players which helped in gaining valuable insights into emerging trends.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Implemented systems and procedures to increase sales.
- Developed and implemented successful sales strategies to drive growth and exceed revenue targets.
- Created customer loyalty programs to increase repeat business.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Managed accounts to retain existing relationships and grow share of business.
- Qualified leads by scheduling introductory discovery meetings and calls.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Designed customized solutions for clients based on their specific needs, leading to increased client retention rates and repeat business opportunities.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Assistant Manager
HOMELANE
3 2021 - 11.2023
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new associates in successful sales and performance strategies.
- Managed accounts to retain existing relationships and grow share of business.
- Monitored competitors'' activities and adjusted tactics accordingly, ensuring a competitive edge in the market.
- Conducted regular team meetings to review progress, address challenges, and motivate staff towards achieving goals.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Assisted sales team with completing customer transactions and managing issues.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Managed and developed sales team.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Implemented performance tracking systems to monitor individual achievements and identify areas for improvement.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
Client Relationship Manager
URBANLADDER HOME AND DÉCOR SOLUTION PVT LTD
09.2017 - 06.2020
- Managed customer relations on ongoing basis to maximize customer retention.
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Improved customer satisfaction rates by providing tailored solutions to meet individual client needs.
- Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Managed accounts to retain existing relationships and grow share of business.
- Assessed client needs and developed plans to adequately address current and future objectives.
- Built relationships with customers and community to establish long-term business growth.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Prepared sales presentations for clients showing success and credibility of products.
- Implemented strategies for client retention, resulting in increased repeat business and referrals.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Collaborated with internal teams to resolve client issues quickly and efficiently.
Senior Design Consultant
CELES'TILE: THE HOME & BATH BOUTIQUE
04.2016 - 08.2017
- Generating leads and successfully achieving sales targets
- To call on prospective customers, Architects and Interior designers
- Developing a database and maintain a strong customer relationship
- Maintaining the team and managing to achieve sales target
- Solving the customer's quires and convincing them
- Sending quotation to the client once the selection is done
- Calling the client for payment follow ups
- Preparing 2D design for the Client
- Achieving sales target and planning with the team to achieve the target.
- Improved client satisfaction by providing timely and accurate follow-up on project progress.
- Expanded clientele base by proactively seeking referrals from satisfied customers.
- Increased sales by developing and maintaining strong relationships with clients and identifying their design needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Exceeded sales targets consistently through diligent prospecting efforts and effective negotiation skills in closing deals.
- Secured repeat business by fostering long-term relationships with satisfied clients through regular check-ins and after-sales support.
- Generated new leads by networking with potential clients, attending industry events, and leveraging social media platforms.
- Enhanced company reputation by participating in community events, representing the brand professionally at all times.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Worked effectively in fast-paced environments.
Education
MBA - Sales And Marketing Education
Uttaranchal University
Uttarakhand 04.2001 -
Bachelor of Arts - English
Manipur University
Manipur 04.2001 -
Skills
Problem-solving abilities
undefinedCell
9910896589
Personal Information
Nationality: Indian
DOB: 15th Jan 1990
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Timeline
Manager of Business Development
Nolte India
12.2023 - Current
Client Relationship Manager
URBANLADDER HOME AND DÉCOR SOLUTION PVT LTD
09.2017 - 06.2020
Senior Design Consultant
CELES'TILE: THE HOME & BATH BOUTIQUE
04.2016 - 08.2017
MBA - Sales And Marketing Education
Uttaranchal University
04.2001 -
Bachelor of Arts - English
Manipur University
04.2001 -
Assistant Manager
HOMELANE
3 2021 - 11.2023
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