Himanshu Maidasani
Delhi
Summary
More than three years of experience in customer service , troubleshooting and escalation management .Possesses strong interpersonal skills , excellent problem solving and multitasking abilities. Skilled in managing escalations and providing top notch customer service and technical assistance
Overview
6
6
years of professional experience
Work History
Technical Support Representative
Concentrix
Gurgaon
10.2023 - 04.2024
Sr Technician
Dell International Services
Gurgaon
07.2021 - 02.2023
Sr Advisor
Aegis
02.2020 - 10.2020
Seller Support Advisor
Concentix
05.2018 - 04.2019
Education
Bachelor of computer applications -
Arni University
06-2017
12 -
JD Tytler School
01.2014
10 -
JD Tytler School
01.2012
Skills
- Troubleshooting
- Technical Proficiency
- Network Fundamentals
- Hardware Knowledge
- Customer Service
- Escalation Management
- Knowledge of Operating Systems
- Familiarity with network topologies and protocols
- Basic understanding of network design principles and best practices
Timeline
Technical Support Representative
Concentrix
10.2023 - 04.2024
Sr Technician
Dell International Services
07.2021 - 02.2023
Sr Advisor
Aegis
02.2020 - 10.2020
Seller Support Advisor
Concentix
05.2018 - 04.2019
Bachelor of computer applications -
Arni University
12 -
JD Tytler School
10 -
JD Tytler School
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