Experienced Solutions/Business Architect with a strong passion for driving success in the Loyalty CRM, CDP, Customer Engagement, and Digital Adoption domains. Proven track record of delivering innovative product introductions, seamlessly integrating complex systems, and successfully designing and executing large-scale projects. Adept at identifying and implementing strategic solutions that enhance customer experiences and drive business growth. Skilled in collaborating with cross-functional teams to achieve organizational objectives.
Hi, I’m
Narayana Rangarajan
Business Architect
Bangalore
Summary
Overview
12
years of professional experience
2
Certifications
Work History
Epsilon
Business Architect
05.2023 - Current
Job overview
- Served as a Business Architect and SME for the CDP product, leading the business analysis team.
- Developed a unified enterprise architecture framework to align IT systems with business objectives.
- Fostered collaboration among developers, product managers, and stakeholders throughout project phases while maintaining a thorough understanding of business needs.
- Collaborated with cross-functional teams to drive design decisions and resolve conflicts.
- Assessed internal systems and created training plans for improvement.
- Actively participated in chapter initiatives and streamlined the interview process.
- Mentored and managed a team of seven business analysts.
Capillary Technologies
Solutions Architect
04.2021 - 05.2023
Job overview
- Served as a Customer Success Solutions Architect, onboarding new clients and assisting existing ones with our Loyalty product.
- Fostered collaboration among developers, product managers, and stakeholders throughout project phases.
- Maintained a thorough understanding of business needs and objectives.
- Worked with development teams to create efficient applications tailored to clients.
- Improved system integrations with RESTful APIs for better application interoperability.
Whatfix
Solutions Lead
04.2020 - 04.2021
Job overview
- In my role as a Lead Solution Engineer, I served as the Single Point of Contact (SPOC) for the customer, taking on the responsibility of addressing and solving the challenges associated with digital adoption issues. My main focus was to ensure that the customer received tailored solutions that effectively resolved their digital adoption problems, fostering a smoother transition and enhancing their overall experience.
Capillary Technologies
Associate Solutions Architect
08.2017 - 03.2020
Job overview
- Served in the capacity of a Subject Matter Expert (SME), where our primary role involved providing consultation services focused on the loyalty and Customer Data Platform (CDP).
- In this position, I successfully executed multiple integrations, as well as designed and implemented end-to-end solutions tailored specifically for customers utilizing Customer Relationship Management (CRM) systems.
- In addition to these technical tasks, I took the initiative to develop extensive and detailed documentation covering technical specifications, comprehensive project plans, and user guides.
- This extensive documentation played a crucial role in enhancing and streamlining communication and collaboration across various teams involved in the projects.
Capillary Technologies
Software Test Engineer
12.2015 - 07.2017
Job overview
- I worked in the capacity of a Quality Engineer (QE) specifically focusing on the Customer Relationship Management (CRM) and Loyalty systems. My responsibilities included conducting thorough testing of APIs to ensure functionality and performance, as well as performing comprehensive testing of integration services. Additionally, I was involved in the testing of the user interface (UI) for both web-based platforms and mobile applications, ensuring a seamless user experience across different devices.
Subex Limited
Product Engineer
07.2013 - 12.2015
Job overview
- I was employed in the role of a Quality Engineer (QE) specifically focusing on the billing and revenue assurance system for British Telecom. My responsibilities included ensuring the accuracy and reliability of the processes involved in managing billing and revenue to maintain high standards for the organization.
Education
Bangalore Institute of TechnologyBangalore
Master of Computer Applications
University Overview
Skills
Business Architecture
Certification
AWS Certified Cloud Practitioner
Timeline
Business Architect
Epsilon
05.2023 - Current
Solutions Architect
Capillary Technologies
04.2021 - 05.2023
Solutions Lead
Whatfix
04.2020 - 04.2021
Associate Solutions Architect
Capillary Technologies
08.2017 - 03.2020
Software Test Engineer
Capillary Technologies
12.2015 - 07.2017
Product Engineer
Subex Limited
07.2013 - 12.2015
Bangalore Institute of Technology
Master of Computer Applications
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