NARAYANA SUBBU THANGAVEL
Chennai,TN
Summary
Dynamic and passionate hospitality professional with extensive experience as a bar waiter, bartender, and senior captain/maître d' at lounge bars, nightclubs, and cruise ships. Expertise in mixology, combined with a commitment to exceptional customer service, ensures the creation of memorable experiences for guests. Thrives in fast-paced environments and is dedicated to fostering a vibrant atmosphere while delivering top-notch service and satisfaction. Eager to contribute skills and enthusiasm to elevate the guest experience within an esteemed team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender
MSC Cruises
12.2021 - Current
- Delivered exceptional customer service, enhancing guest satisfaction ratings.
- Managed inventory effectively, reducing waste and increasing profitability.
- Maintained cleanliness and organization, ensuring compliance with health standards.
- Handled high-pressure situations with ease, ensuring smooth operations.
- Trained and mentored new bartenders, improving team efficiency by 25%.
Senior Captain / Maitre de
Black Orchid Restobar
08.2020 - 12.2021
- Oversaw daily operations, ensuring high service standards and guest satisfaction.
- Trained and mentored junior staff on best practices and operational procedures.
- Coordinated special events, tailoring services to meet client needs effectively.
- Managed inventory control, optimizing stock levels and reducing waste.
- Led team meetings to align goals and foster open communication among staff.
Bartender
Cycle Gap (4 Square Hospitality)
02.2019 - 02.2020
- Managed bar operations, ensuring efficient service during peak hours.
- Developed and maintained extensive knowledge of cocktails, wines, and spirits.
- Trained and mentored junior bartenders on mixology techniques and customer service standards.
- Implemented inventory control measures to reduce waste and optimize stock levels.
- Enhanced guest satisfaction through personalized service and attention to detail in drink preparation.
- Collaborated with culinary team to create signature drink menus aligned with dining experiences.
Bar Waiter
Hyatt Regency Chennai
11.2016 - 01.2019
- Delivered exceptional customer service in high-pressure bar environment, enhancing guest satisfaction.
- Managed beverage orders efficiently, ensuring timely service during peak hours.
- Resolved guest complaints promptly, fostering a positive atmosphere and repeat patronage.
- Maintained clean and organized bar area.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
Education
Bachelor of Arts - Catering and Hotel Management
SRM UNIVERSITY
Chennai, India04-2016
Skills
- Hospitality operations experience
- Public Relations
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Emotional intelligence
- Bartending
- HACCP
Certification
- Certified HACCP
LANGUAGES
Tamizh (Fluent)
English (Fluent)
Hindi (Intermediate)
Portueguese (Basic)
Timeline
Bartender
MSC Cruises
12.2021 - Current
Senior Captain / Maitre de
Black Orchid Restobar
08.2020 - 12.2021
Bartender
Cycle Gap (4 Square Hospitality)
02.2019 - 02.2020
Bar Waiter
Hyatt Regency Chennai
11.2016 - 01.2019
Bachelor of Arts - Catering and Hotel Management
SRM UNIVERSITY
References
Ramanathan, Pandian, Bar manager, +91 98946 80080, MSC Cruises