NARAYANAN ARUMUGAM
TECHNICAL SUPPORT-TRC
Chennai
Summary
Dynamic and results-driven professional with over 17 years of extensive experience in service operations, technical training, and relationship management. Proven expertise in building high-performing teams, mentoring talent, and implementing strategic initiatives that enhance customer retention and drive revenue growth. Adept at formulating actionable strategies to improve competitive positioning and operational performance, consistently achieving significant reductions in turnaround time and project costs. Committed to leveraging technical skills and a strong work ethic to contribute to organizational success while fostering personal growth and development.
Overview
18
18
years of professional experience
1
1
Language
Work History
TRC - South Zone – Technical Support
CBSL Group
05.2022 - Current
- Project Details:
- Banking (Public sector) Solutions: Kiosk Machines, Digital Signage, CDS, and EQMS.
- Roles&Responsibilities:
- Trainer - Field Team - South Zone
- PPT and documentation preparation for the training team.
- Test and Repair Center Process - Zone-wise.
- R&D for motherboards, logic cards, and touch equipment on the chip level.
- Field visit for escalations – L3 support.
- Mentored junior engineers, fostering technical growth and ensuring consistency in support quality across the team.
- Collaborated with cross-functional teams to troubleshoot complex technical issues, optimizing resolution times and customer satisfaction.
- Chip-level services for all project-related spares.
- Inventory management for TRC and Stores.
- Installations of KIOSK, CDS Machines.
- LED TV, TSM chip-level services, and training field team on L1, L2 level.
- Achievement:
- Conduct training for the South Zone team every 3 months.
- IOB Project successfully installed and trained bank personnel.
- EQMS Training for Bank Employees.
- Touch Sense Monitors issue resolved & problem rectified 250 Branches
Senior Engineer – Technical Support
INSPIRISYS SOLUTIONS LIMITED
11.2017 - 09.2021
- Project Details:
- WMS Support for ASTRA, HITACHI, KODAK, INFOCUS.
- PAN INDIA TECHNICAL SUPPORT - HITACHI, DELTA, MAXELL, & InFocus.
- Laptop and desktop service at L3 level.
- Roles&Responsibilities:
- Technical Trainer for Projectors, Motherboards, and Display Products for PAN India.
- Field Service operations for T.N. A.P.
- Technical support for projector and display products - PAN India team.
- Test & Repair Centre service support in chip level – troubleshoot problem-solving capabilities.
- Achievement of commercial targets on a monthly basis.
- Customer Relationship and Satisfaction Levels.
- Installation and demo for projectors and printers.
- Vendor Management.
- L3 support in cinema projectors for pan India.
- Field Service operations for Tamil Nadu and A.P. South
- Installation and demo for projectors and printers.
- Scanners service support for bank customers.
- Conducted online training as a trainer during the pandemic periods (2020-2021).
- Achievement:
- OEM-wise training is conducted for teams every financial year.
- TNDALU Project successfully completed (Value: 7 Lacs).
- Pandemic Time Online Training for Pan-India Engineers.
- Training at ISL:
- HITACHI OEM Training in New Delhi (2017)
- Training the North-East Regions for projector and display products (2018).
- Training the Kerala, Karnataka, and Telangana Team (2017 and 2018)
- MAXELL OEM Training in New Delhi (2019)
- VIVITEK-DELTA Training in New Delhi (2020)
Senior Customer Engineer in HCL SERVICES LTD
09.2007 - 08.2017
- TEN Years’ experience in Office Automation Products &Technical support Cum Trainer
- Training Experience at HCL:
- TRC Training (2008-2010)
- Lexmark Product Training at HYD (2010-2012)
- EPABX Training (2013)
- DATA card Printer at MUMBAI (2014)
- Roles&Responsibilities:
- TRC Engineer (2007-2010):
- Repairing the Projectors, printers power supply & main boards
- Desktop & Laptop Troubleshooting-Hardware & software.
- Daily productivity achievement
- Telecom EPABX Boards repairing& Troubleshoot
- LCD, Plasma TV L3 Level service support.
- AV Project Team service support
- Team Lead (2010-2013):
- Location (Pondicherry & Karaikal) Handling with Four Member Team(2010-2013)
- Commercial Activities with monthly Target Achievement.
- Customer Base Creation.
- Arrange Annual meeting with customers for service feedback
- Lexmark Printer Training
- Telecom service support.
- Achievement:
- Huge value order collected at Tamil Nadu police department –Villupuram.
- Expose the Telecom orders at all Pondicherry govt. departments.
- Successfully completion of TADIRRON Project at NLC(2013)
- Trained the field team at HYDERABAD Training facility
- TRC In charge for south Regions (2013-2017):
- Handling the Tamilnadu, Kerala, Karnataka, AP Regional TRC Team.
- Trained the TRC south Team for Chip level services.
- Vendor management
- Projector service in chip level
- L3 Support for all Office automation Products
- IWB Service support for PAN –INDIA Team.
- Installation support for Field Team.
- SAP ECC/CRM Works for material movements.
- Project Experience in HCL:
- SMART CLASS –Multiple Colleges & Schools (2013-2016)
- Projector service on L3 Level & IWB Boards.
- Interactive projectors service & installation at colleges
- AVSI Projects –Technical parts (2009-2010)
- Troubleshoot the devices like Kramer &Cisco
- Chip level services in AV Equipment’s-Switcher-panels
- TADIRON Project at NLC (2012-2013)
- Achievement:
- Won the GOLD Applause Award for TRC Services
Education
Bachelor Degree - B.C.A
Alagappa University
Karaikudi01.2014
Diploma in Engineering - Electrical and Electronics Engineering
Govt polytechnic college Nagercoil-DOTE
Nagercoil01.2007
Pre – University - Mathematics-Biology
Govt Higher secondary school
Kumarapuram Thoppur01.2004
S.S.L.C. - undefined
Govt high school
Ramapuram01.2002
Skills
CRM system proficiency
Declaration:
I hereby affirm that all the information provided by me in this resume is true and correct to the best of my knowledge and belief.
ADDITIONAL OWN INTERESTED KNOWLEDGE:
Phone Service – Electronics Systems- PCB designing (Express PCB) – Television-
PRODUCT KNOWLEDGE
- BANKING SOLUTIONS: KIOSK MACHINES-OLIVETTI ,EQMS,DSS,MAGISCHE
- PRINTERS: KONICA MINOLTA, TOSHIBA, LEXMARK, BROTHER
- PROJECTORS: HITACHI &MAXELL, INFOCUS, VIVITEK, RICOH
- DISPLAY PRODUCTS/PC: NOVA TOUCH, INFOCUS-MONOPAD, ZEBSTER
- DESKTOP/LAPTOP: ACER, ASTRA, LENOVA,HP
- AVSI SUPPORT: KRAMER, CRESTRON, EXTRON
- I.W.B. PRODUCT: HITACHI, SMART, CANDIPOP
- KIOSK PRINTERS: OLIVETTI, EPSON
- LCD, LED –PLASMA TV SUPPORT: TOSHIBA, HITACHI, LG
- V.C. SUPPORT: CISCO, EDGE 95, AETHRA
- DATA CARD SUPPORT: DATA CARD
Timeline
TRC - South Zone – Technical Support
CBSL Group
05.2022 - Current
Senior Engineer – Technical Support
INSPIRISYS SOLUTIONS LIMITED
11.2017 - 09.2021
Senior Customer Engineer in HCL SERVICES LTD
09.2007 - 08.2017
Diploma in Engineering - Electrical and Electronics Engineering
Govt polytechnic college Nagercoil-DOTE
Pre – University - Mathematics-Biology
Govt Higher secondary school
S.S.L.C. - undefined
Govt high school
Bachelor Degree - B.C.A
Alagappa University