NARAYANAN SHANKARAN (A) BALAJI

1. Designed and delivered coaching programs for PAMs and DSTs to enhance sales performance.

2. Conducted one-on-one and group coaching on communication, probing, and selling techniques.

3. Facilitated leadership training for Zonal Heads on decision-making, team management, and feedback.

4. Administered psychometric assessments and counseling to align strengths with business goals.

5. Guided sales teams in beat planning, calendar blocking, and pipeline management.

6. Identified skill gaps and developed targeted training interventions.

6. Identified skill gaps and developed targeted training interventions.

7. Established a structured training/ coaching framework with role-plays and real-time feedback.

8. Collaborated with leadership to integrate coaching and training with business objectives.

9. Analyzed sales data to measure training impact and refine strategies.

10. Introduced innovative learning methods like consultative selling, gamification and case studies.

• Conducting Corporate Training sessions for various of our client, based on their domain and industry
• Content development based on the Client requirement
• Deriving the outline and objective of a Training program post connecting with the Client and understanding their need
• Identifying the Training need towards different Industries & culture post which prepare the content accordingly

• Company Overview: Bharathi Airtel Technologies
• Conducting Enterprise Sales Training programs for Field Executives
• Facilitates Product Trainings for the New Hire employees with regards to the Enterprise sales
• Connect with the Client's stake holders and initiating Training programs according to their requirement & Sales target
• Conducting Retail Product Training Program for the In store demonstrators from the Retail Vertical
• Bharathi Airtel Technologies

• Conducted projects for Mahindra Pride enlightening their classroom sessions
• Delivered their Soft Skill Training programs for Govt Colleges across TN
• Also handled their Titan leap projects delivering sessions on Digital literacy

• Company Overview: Mind Leaders Pvt Ltd
• Conducted, Dealer's, Staff, Internal Team, training programs resulting in increased sales & customer service growth
• Lead training for all the store service team members to set them up for success in key areas of 'Sleep well Pvt Ltd' Company, including, Sales, Branding, Personality Grooming, Culture, Steps to Success & Accountability
• Facilitate multiple training subjects including but not limited to sales, leadership, process & products and systems
• Create a positive working environment by frequently visiting the stores in the TN region, to strategize and problem-solve critical issues and roadblocks pertaining to the Product and Process
• Liaise with Sleepwell corporate and store management to roll out any corporate initiatives and processes
• Build long term client relationships to develop and present Instructor Led Training programs and Webinars on various subjects within an assigned region
• Establish partnerships with key business departments to implement training programs that reinforce the Company's mission and values to the stores
• Mind Leaders Pvt Ltd

• Associated with Max life Insurance as an Agent Advisor and have shared their insurance products with distributors & Agents
• Associated with one of the reputed College in Chennai and trained around 700 Students on Campus to Corporate Program, thereby supporting them to identify their market towards employment
• Conducted a Behavioral Training Program for a Manufacturing Company addressing their Time Management and Leadership Skills
• Also collaborated with top companies like NIIT, TTBS, Airtel, Tata Play, and Axis Bank, providing targeted training that directly impacts sales & performance
• Delivered Trainings as an empaneled trainer for Shradha HRD, Airtel, Sleep well, and a few more IT firms
• Also have served as a 'guest speaker/Trainer & and consultant' for some colleges such as SRM, DG Vaishnava, Mysore ITI College, and Belgaum Gogte College
• Conducted workshops on Time Management, Goal Setting, Negotiation skills, Communication Skills etc, for companies like Royal Sundaram, Tata Play, Scalene, Axis Bank, Solaris's, CTS, Vaishnava College, SRM, and Rajalakshmi College of Engineering

• Handling the Credit Card Process Training Function across the Hub and implementing pre- & post valuation tools
• Co-coordinating with Key Stakeholders and identifying the Training needs
• Identifying the Training Gap among the Employees and Planning the Training Schedule Accordingly
• Attended discussion meetings with Stakeholders to target their training need
• Developed, Implemented & Monitored Training Programs to maximize Customer Satisfaction Owned Team Productivity Metrics
• Publishing the Monthly Report based on the after-Training effectiveness in the Credit Card Domain

• Directed the T&D functions entailing budgeting, vendor coordination, talent management & content designing
• Identified training needs & gaps and planned need-based training schedule to enhance knowledge & efficiency of employees
• Contributed in bridging skill & process gaps and updating training content in tune with the requirements
• Interfaced with Leadership & HR Team to create a competent L&D strategy to grow talent ahead of expected business growth
• Manage & provide leadership to the Business Banking Area Managers to include small business deposits, lending and fee income products and services with regards to their Banking products
• Evaluated the effectiveness of training programs/ key leadership initiatives by implementing pre & post assessment tools
• Appointed & managed external training partners/ vendors to meet the Organizations T&D needs
• Monitored vendor's performance based on cost, quality & delivery parameters to create a strong T&D framework
• Assisted HR in addressing employee's issues in a proactive manner for enhanced employee engagement & retention
• Managed & supported the Recruitment Team in hiring & screening of the associates; designed & implemented complete recruiting strategy, applied HR recruiting best practices and contributed in talent acquisition process by: Developing job descriptions & specifications, performing job & task analysis to document job requirements and objectives

• Assisted the School Teachers and School Managements in implementing the company's curriculum; observed the classes and provided feedback to Teachers on curriculum implementation & growth rate after curriculum implementation
• Contributed in identifying new sales leads to expand business, pitching the company's products & services and contacting potential clients by e-mail or phone to establish rapport and set-up meetings
• Developed & maintained fruitful relationships with existing as well as new customers for future business growth

• Performed various functions like vendor management, infra requirement, Documentation Process for a Non Voice Project and training delivery readiness across locations; liaised for calendar training programs at Manila & North America
• Coordinated for behavioral training and kept a track of vendors presence at different locations
• Interacted with Trainers for new hire training; evaluated Trainers on their communication skills & technical knowledge

• Effectively conducted innovative sessions/trainings on customer satisfaction surveys, interactive skills, Sales & Product Training, client interaction skills, team building & personality development; mentored & coached the trainees on how to be more creative and innovative
• Coordinated, managed & hosted events & shows, set-up stalls and delivered product & process trainings and interactive sessions
• Handling the Mortgage LMU Non Voice process, in dispatching customers Mortgage documents and thereby approving the same

• Interacted with international Customers and assisted them with their antivirus software queries; worked as an innovating lead between the client and the customer in terms of customer creative skills; proactively executed the Chat Customer Support Pilot Project
• Handling the Chat process of Customer Service, in assisting the customer's Anti-virus protection requirement and thereby giving assistant towards installation, via Chat
• Imparted training to trainees to enhance their customer service skills; coached new associates on the floor on how to be creative in terms of communication; received the Best Innovator Award for creating an awareness program on Customer & Client Interaction