Sneha Srinivasan

Experienced ServiceNow Developer with a proven track record of success in delivering ITSM solutions and custom applications. Currently working at Prodapt Solutions under a Telecom client in a telecom transformation project, where I have been instrumental in implementing ServiceNow to enhance service delivery and streamline processes. I hold a Bachelor of Engineering degree from Sri Sairam Institute of Technology . With 2 years of experience, I am motivated to contribute to an organization's objectives and maintain the highest standards. My goal is to utilize my skills in JavaScript, ITSM, TSM and Integrations to drive success in the role of a ServiceNow Developer.

TSM Module

• Developed and Configured APIs: Created and configured REST and SOAP APIs within ServiceNow to enable seamless data exchange between ServiceNow and external systems.
• Flow Designer for API Automation: Utilized ServiceNow Flow Designer to automate API-based workflows, streamlining the process of data retrieval and submission to third-party systems.
• Integration with Third-Party Systems: Established secure and reliable connections to external platforms (e.g., CRM, ERP) by integrating ServiceNow APIs, enhancing interoperability and data consistency across systems.
• Custom API Development: Designed and implemented custom APIs tailored to specific business needs, ensuring efficient data flow and process automation.
• Troubleshooting and Optimization: Diagnosed and resolved issues related to API integrations, optimizing performance and ensuring high availability.
• Security and Compliance: Ensured API integrations adhered to security best practices, including authentication, authorization, and data encryption, aligning with organizational compliance requirements.
• Documentation and Support: Created comprehensive documentation for API configurations and provided ongoing support to teams utilizing the APIs for various business processes.

Inventory Module

• Developed Custom Inventory Application: Created a custom application within ServiceNow Inventory module to track the status of physical devices, utilizing both out-of-the-box (OOTB) functionalities and custom configurations.
• Stage Tracking for Devices: Implemented features to monitor and manage the various stages of devices, such as "In Stock," "In Garage," "Inventory Lost," and other relevant statuses.
• Data Import and Transformation: Used transform maps and custom scripts to import data into ServiceNow, ensuring accurate and efficient data migration for inventory tracking.
• Customized Workflows and Business Rules: Developed and configured workflows and business rules to automate the tracking process and trigger notifications based on device status changes.
• User Interface Customization: Enhanced the user interface for the Inventory application to improve usability and ensure users can easily track and manage device statuses.
• Collaboration with Stakeholders: Worked closely with stakeholders to gather requirements and ensure the application met business needs, resulting in more efficient inventory management.

• Partner Pre-sales Specialization: Telecommunications
• Order Management for Telecom, Media, and Tech (OMT) Accreditation
• Partner Pre-sales Specialization: Customer Service Management
• Vancouver Delta - Certified System Administrator
• Micro-Certification - Flow Designer
• Micro-Certification - Integration Hub
• Micro-Certification - Performance Analytics
• Micro-Certification - CMDB Health
• Certified Application Developer

• Runner Up in National Innovation Contest, 2020. I have been submitting business proposals to begin a startup using my Final year project model
• Successfully handled the onboarding and production deployment for two customers in a short timeframe, receiving recognition for outstanding performance.
• Achieved rapid deployment and high customer satisfaction by effectively managing and implementing ServiceNow solutions under tight deadlines.
• Received the Raising Rookie Award for my significant contributions during the initial stages of my career, particularly for my involvement in a transformative telecommunications project.
• Received the Spotlight Award for outstanding performance and extended support on a crucial project
• Received "Best Outgoing Student" award from The Institute of Engineers (IEI)
• Received Gold Medal for getting highest CGPA
• I have completed the German A1 exam and have basic communication skills in speaking, reading, and writing.

Mrs. Sridevi - 75@gmail.com

Dr. ThamaraiSelvi - 8754582229