Summary
Overview
Work History
Education
Skills
Timeline
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Narayana Pandian M

Narayana Pandian M

Chennai

Summary

Quality Analyst with expertise in identifying and resolving critical quality issues through effective research. Demonstrates strong analytical, organizational, and planning skills. Proven ability to work independently with minimal supervision, ensuring high-quality outcomes.

Overview

9
9
years of professional experience

Work History

Quality Analyst - HC Call Centre

Coronis Ajuba Solutions Pvt. Ltd.
Chennai
11.2023 - Current
  • Collaborated with training and operations teams to develop corrective action plans and improve overall team efficiency.
  • Maintained audit reports, tracked key performance metrics, and supported internal and client quality reviews.

Quality Control Analyst

Omega Health Care
Chennai
07.2022 - 09.2023
  • Identified billing discrepancies and provided actionable feedback to improve accuracy and minimize claim denials.
  • Consistently achieved quality accuracy rates above 98%, contributing to improved client satisfaction.

Process Associate Level II

AGS Health Care Private Limited
Chennai
09.2021 - 06.2022
  • Conducted daily process reviews to identify areas for improvement and increased efficiency.
  • Investigated and resolved claim rejections and denials to ensure timely reimbursement and minimize aging AR.

Senior Executive

Global Health Care Billing Partners Pvt. Ltd
Chennai
01.2020 - 09.2021
  • Analyzed denied or unpaid claims and took appropriate actions to resolve issues and ensure timely reimbursements.
  • Communicated effectively with insurance representatives to expedite claim resolution and minimize revenue loss.

AR Caller

Pleasant Health Care Financial Service
Chennai
11.2016 - 12.2019
  • I have started my career as an AR caller at Pleasant Health Care Financial Service and have worked here for 3.2 years.

Education

B.E - Electronics and Communications Engineering

Indira Institute of Engineering And Technology
Tiruvallur
01.2013

HSC - 12th - 83%

Corporation Hr.Sec. School
Chennai, India
03-2012

Skills

  • Quality assurance
  • Root cause analysis
  • Process improvement
  • Corrective action planning
  • Team collaboration
  • Performance assessment
  • Development team collaboration
  • SOP development

Timeline

Quality Analyst - HC Call Centre

Coronis Ajuba Solutions Pvt. Ltd.
11.2023 - Current

Quality Control Analyst

Omega Health Care
07.2022 - 09.2023

Process Associate Level II

AGS Health Care Private Limited
09.2021 - 06.2022

Senior Executive

Global Health Care Billing Partners Pvt. Ltd
01.2020 - 09.2021

AR Caller

Pleasant Health Care Financial Service
11.2016 - 12.2019

B.E - Electronics and Communications Engineering

Indira Institute of Engineering And Technology

HSC - 12th - 83%

Corporation Hr.Sec. School

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Narayana Pandian M