Narayana Swamy V

• Cloud Computing: Complete Knowledge in AWS (VPC, EC2, Identity & Access Management, AWS RDS, Security Group, Route53, SES, S3, CloudFront, CloudWatch, CloudTrail, Elastic Block Storage, Load balancer, ECS, EKS), Linode, Digital Ocean and Google Cloud.
• Kubernetes - Good knowledge in Kubernetes, High Availability, Pipeline based deployment using Jenkins and Security.
• Redis- Cluster Setup, Replication Setup, High Availability setup using Sentinel.
• Vulnerability Management (Qualys, Nessus) - Full Cycle of Vulnerability Management from scanning Hosts, Remediating found Vulnerabilities, Report Generation and attestation of reports.
• Log Management (Splunk, Graylog and OSSEC) -Configuring, Creating Dashboard, Report Generation, User administration.
• Git (Revision Control) - Configuring and maintaining Git server and knowledge in usage of Git client side commands.
• Zabbix (Monitoring) - Knowledge in configuring and maintaining Zabbix server in standalone and Distributed mode using proxy. Configuring items, triggers, events, templates and notification
• Nginx - Configuring web server, Virtual Hosting,Reverse Proxy, Load Balancing, High Availability, redirecting URL, SSL termination and performance tuning for maximum output in Nginx
• Haproxy - Configuring Web Server, Reverse Proxy,Load Balancing, High Availability
• Linux - Linux System Administration, DNS, FTP, NFS,SAMBA, LVM, Cluster LVM, RAID, Apache, Cluster Setup (High Availability & Load balancing Cluster)
  

• Resolved issues and escalated problems with knowledgeable support and quality service.
• Diagnosed and resolved hardware and software issues.
• Planned and implemented upgrades to system hardware and software.
• Monitored networks and network devices to resolve technical problems quickly.
• Diagnosed and resolved hardware and software issues

• Installed and managed VPNs, firewalls and anti-malware solutions.
• Preserved system documentation accuracy via regular data updates and graphical refreshes.
• Coordinated cross-site installation of networked systems, confirming post-install connectivity.
• Evaluated vendor products for incorporation into single and multi-site architectures.
• Diagnosed and resolved hardware and software issues.
• Designed and evaluated WAN and LAN connectivity technologies.
• Performed network security design and integration duties.
• Tested network's performance and created strategies to maintain integrity of overall infrastructure.
• Provided onboarding and mentoring of newly hired employees, offering positive reinforcement.
• Worked in team-driven environments and communicated effectively with stakeholders.
• Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
• Oversaw development and implementation of improvements to support and network operations.
• Provided input on hardware and software purchasing, prioritizing return on investment to optimize IT spending.

• Worked with users to determine areas of technology in need of improved usability.
• Installed important security and functionality patches to maintain optimal protection against intrusion and system reliability.
• Provisioned new software and hardware for use, following established security policies.
• Managed onboarding and offboarding of employees.
• Led server infrastructure development, quality assurance, staging, and production systems
• Performed network security design and integration duties
• Served as subject matter expert on proposed technology purchases
• Led server infrastructure development, quality assurance, staging, and production systems
• Diagnosed and resolved hardware and software issues
• Tested software remotely and onsite for server sets to maintain operational readiness
• Orchestrated integration and communication of software upgrades
• Analyzed complex project server issues and worked on large enterprise and business-critical applications

• Installed new or upgraded hardware and software and coordinated installation and follow-up with the user to achieve customer satisfaction.
• Configured hardware, devices, and software to set up work stations for employees.
• Removed malware and other threats from laptops and desktop systems.
• Maintained an inventory of installed desktop hardware and software components to keep records accurate and updated.

• Responsible for preparing the RCA document for Severity 1 and Severity 2 calls.
• Answering technical queries and dealing user queries.
• Installing and configuring new hardware and software.
• Symantec server console management.
• Ensuring that the network infrastructure is up and running
• Monitoring server disc space utilisation and error reports
• Performing backups and Remote installation support.
• Vendor coordination for visits, troubleshooting, and IT Asset management
• Configuring and Troubleshooting MS Outlook on Client systems

• Monitored systems in operation and quickly troubleshot errors.
• Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
• Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.

• Learned new materials, processes, and programs quickly.
• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
• Acted with integrity, honesty and knowledge to promote culture of company.
• Handled day-to-day customer or client questions via telephone or email.