Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Naren Hakhu

Pune

Summary

Personable and dedicated Service desk IT support with extensive experience in Technical industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

15
15
years of professional experience

Work History

Project 1 Application Support Vodaphone Idea L1&L2

Tata Consultancy Service
Pune
10.2023 - Current
  • Provide 1st level IT service support - perform troubleshooting and resolve if possible, perform Request Fulfillment
  • Working on SQL and Basic Linux queries and identify the root cause of the issue
  • Each week having activity where we check the issue Across the PAN INDIA.
  • Unified Prepaid Support System (UPSS), It is an application which conceptualizes unification of all the business
    modules of Vodafone’s Prepaid telecom. It unifies customer management, Product Catalog, Mediation and
    Provisioning Activities across all the circles in the country. This enables seamless transfer of data across
    different applications and UPSS for the maintenance of Telecom Business in the country.
  • Assisted in the setup, configuration, troubleshooting and maintenance of application software.

Project 2 - JP Morgan

Tata counsaltency
Pune
04.2021 - 09.2023
  • Performed troubleshooting of computer systems, networks and applications.
  • Installed and configured new computers, printers, scanners and other peripherals.
  • Diagnosed and serviced desktops, laptops, software applications and equipment such as printers and fax machines.
  • Managed remote backup and restoration services for new and replacement systems, maintaining consistent data integrity and transmission compliance with [Type] policies.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
  • Modified and customized commercial programs for internal needs.
  • Configured email clients such as Outlook, Thunderbird for various users.

Project Telstra -Service Desk Analyst

Tata Consultancy Services
Pune
08.2015 - 04.2021
  • Working as Case managers for customers until his connection Will be converted from ADSL to Fibber or wireless
  • Managing all incoming phone calls, faxes, emails, and web requests and associated documentation within Siebel, Wips, Pega, SMS and connect
  • Providing Priority Assistance for connection and fault repair to Residential customers who have a person residing at their home with a diagnosed life-threatening medical condition whose life, may be at risk without access to an operational telephone service.
  • Trouble shooting of Routers ,Modems
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Monitored system performance and implemented preventative measures to ensure optimal operation of the network.
  • Identified root cause of incidents and problems and implemented appropriate solutions accordingly.

Senior Associate

EXL
Pune
09.2010 - 09.2014
  • Quickly respond to customer calls, deliver a high level of service and provide prompt resolution to ensure customer satisfaction
  • Strive to impress customers with exceptional service and continually search for ways to improve processes and deliver additional value to the customer, there by driving customer loyalty
  • Solving bills and payment issues Retain the members for the cancellation of memberships
  • Providing roadside service to members on the highways and freeways.
  • Developed new sales opportunities through development and rollout of promotional plans.
  • Utilized customer feedback to improve product offerings.
  • Greeted customers and offered assistance for increased customer satisfaction.

Senior Supervisor

Planet M
Pune
04.2009 - 07.2010
  • To ensure that the store reflects the ambiance, service, and values expected
  • To provide a team environment to the team working within the store
  • To understand the consumer needs and preferences and use this knowledge to contribute and assist marketing team to develop successful marketing programs and activities
  • To attract customers to the store, and ways to convert these into sales
  • To plan merchandise that would appeal most to the target customers
  • To ensure that the standards of service, design, merchandise are maintained in accordance
  • To have a good understanding of who are the competitors and what are the levels of business at other competitor outlets.

Education

B.COM -

Islamia College of Science And Commerce
Srinagar
03-2007

Skills

  • Service Desk IT Support
  • Microsoft Office
  • Communication Skills
  • Remote Support
  • Application support
  • Desktop Technical Supports
  • Diagnostics abilities
  • Software Installation
  • Problem Resolution
  • Network Administration
  • Basic SQl and Linux

Languages

  • English
  • Hindi
  • Kashmiri

Timeline

Project 1 Application Support Vodaphone Idea L1&L2

Tata Consultancy Service
10.2023 - Current

Project 2 - JP Morgan

Tata counsaltency
04.2021 - 09.2023

Project Telstra -Service Desk Analyst

Tata Consultancy Services
08.2015 - 04.2021

Senior Associate

EXL
09.2010 - 09.2014

Senior Supervisor

Planet M
04.2009 - 07.2010

B.COM -

Islamia College of Science And Commerce

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Naren Hakhu