Naren Hakhu
Pune
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Experienced with handling customer interactions and resolving issues promptly.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty.
Overview
15
15
years of professional experience
Work History
Project Application Support Vodaphone Idea L1&L2
Tata Consultancy Service
10.2023 - Current
- Company Overview: Company Overview: Vodafone's Prepaid telecom application which conceptualizes unification of all the business modules
- Delivered fast and friendly service to handle questions and service complaints.
- Provide 1st level IT service support - perform troubleshooting and resolve if possible, perform Request Fulfillment
- Working on SQL and Basic Linux queries and identify the root cause of the issue
- Unified Prepaid Support System (UPSS), It is an application which conceptualizes unification of all the business modules of Vodafone' Prepaid telecom
- It unifies customer management, Product Catalog, Mediation and Provisioning Activities across all the circles in the country
- This enables seamless transfer of data across different applications and UPSS for the maintenance of Telecom Business in the country
- Assisted in the setup, configuration, troubleshooting and maintenance of application software
Project JPMorgan (Service Desk Analyst)
Tata consultancy
04.2021 - 09.2023
- Performed troubleshooting of computer systems, networks and applications
- Installed and configured new computers, printers, scanners and other peripherals
- Diagnosed and serviced desktops, laptops, software applications and equipment such as printers and fax machines
- Ensured accuracy of all analyses by conducting thorough validation checks on raw data inputs.
- Installed and performed minor repairs to hardware, software or peripheral equipment
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software
- Configured email clients such as Outlook, Thunderbird for various users
- Provided rotational on-call and after-hours support.
Project Telstra -Service Desk Analyst
Tata Consultancy Services
08.2015 - 04.2021
- Working as Case managers for customers until his connection Will be converted from ADSL to Fibber or wireless
- Managing all incoming phone calls, faxes, emails, and web requests and associated documentation within Siebel, Wips, Pega, SMS and connect
- Providing Priority Assistance for connection and fault repair to Residential customers who have a person residing at their home with a diagnosed life-threatening medical condition whose life, may be at risk without access to an operational telephone service
- Trouble shooting of Routers, Modems
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Monitored system performance and implemented preventative measures to ensure optimal operation of the network
- Identified root cause of incidents and problems and implemented appropriate solutions accordingly
- Provided rotational on-call and after-hours support.
- Resolved technical issues for end-users through phone, email, and chat support.
Senior Associate
EXL
09.2010 - 09.2014
- Quickly respond to customer calls, deliver a high level of service and provide prompt resolution to ensure customer satisfaction
- Strive to impress customers with exceptional service and continually search for ways to improve processes and deliver additional value to the customer, thereby driving customer loyalty
- Solving bills and payment issues Retain the members for the cancellation of memberships
- Providing roadside service to members on the highways and freeways
- Developed new sales opportunities through development and rollout of promotional plans
- Utilized customer feedback to improve product offerings
- Greeted customers and offered assistance for increased customer satisfaction
Education
Bachelor of Arts (B.A.) - Commerce
Kashmir University
09.2007
Skills
- Service Desk IT Support
- Application support
- Software Installation
- Basic SQL and Linux commands
- Microsoft Office
- Desktop Technical Supports
- Problem Resolution
- Customer relations
- Communication Skills
- Diagnostics abilities
- Network Administration
- Voice Customer service
Personal Information
- Date of Birth: 09/25/86
- Gender: Male
- Nationality: Indian
Timeline
Project Application Support Vodaphone Idea L1&L2
Tata Consultancy Service
10.2023 - Current
Project JPMorgan (Service Desk Analyst)
Tata consultancy
04.2021 - 09.2023
Project Telstra -Service Desk Analyst
Tata Consultancy Services
08.2015 - 04.2021
Senior Associate
EXL
09.2010 - 09.2014
Bachelor of Arts (B.A.) - Commerce
Kashmir University
Similar Profiles
Praveen RajPraveen Raj
Assistant Consultant at Tata Consultancy ServiceAssistant Consultant at Tata Consultancy Service
Jocil D'souzaJocil D'souza
Assistant Manager at TCS - TATA Consultancy ServiceAssistant Manager at TCS - TATA Consultancy Service
Kapil SonawaneKapil Sonawane
Assistant Consultant at Tata Consultancy Service SwitzerlandAssistant Consultant at Tata Consultancy Service Switzerland
Hrisheekesh BeradHrisheekesh Berad
Senior Analyst - Commercial and Operational Data at Eaton TechnologiesSenior Analyst - Commercial and Operational Data at Eaton Technologies
Ravi SinhaRavi Sinha
Principal Technical Product Manager at Bajaj Finserv Health LimitedPrincipal Technical Product Manager at Bajaj Finserv Health Limited