Summary
Overview
Work History
Education
Skills
Disclaimer
Timeline
Generic

Naren Jawahir Hakhu

Pune

Summary

Experienced customer service professional adept at addressing and resolving customer issues. Strong emphasis on team collaboration and achieving positive outcomes. Skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Effective team player, adaptable to changing needs, consistently focused on achieving results through efficient and empathetic service. Recognized for reliability and proactive approach in meeting customer and organizational goals.With a proven track record of handling complex customer inquiries and delivering tailored solutions, I excel at fostering trust and long-term relationships. My ability to adapt quickly to new challenges and maintain a customer-first mindset ensures consistent service excellence and contributes to overall organizational success.

Overview

15
15
years of professional experience

Work History

Project 1 Application Support Vodafone Idea L1&L2

Tata Consultancy Service
10.2023 - Current
  • Provide 1st level IT service support - perform troubleshooting and resolve if possible, perform Request Fulfillment
  • Working on SQL and Basic Linux queries and identify the root cause of the issue
  • Each week having activity where we check the issue Across the PAN INDIA.
  • Unified Prepaid Support System (UPSS), It is an application which conceptualizes unification of all the business modules of Vodafone's Prepaid telecom. It unifies customer management, Product Catalog, Mediation and Provisioning Activities across all the circles in the country. This enables seamless transfer of data across different applications and UPSS for the maintenance of Telecom Business in the country.
  • Assisted in the setup, configuration, troubleshooting and maintenance of application software.

Project 2 - JP Morgan

Tata consultancy
05.2021 - 09.2023
  • Performed troubleshooting of computer systems, networks and applications.
  • Installed and configured new computers, printers, scanners and other peripherals.
  • Diagnosed and serviced desktops, laptops, software applications and equipment such as printers and fax machines.
  • Managed remote backup and restoration services for new and replacement systems, maintaining consistent data integrity and transmission compliance with [Type] policies.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.
  • Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
  • Modified and customized commercial programs for internal needs.
  • Configured email clients such as Outlook, Thunderbird for various users.

Project Telstra - Service Desk Analyst

Tata Consultancy Services
08.2015 - 04.2021
  • Working as Case managers for customers until his connection Will be converted from ADSL to Fibber or wireless
  • Managing all incoming phone calls, faxes, emails, and web requests and associated documentation within Siebel, Wips, Pega, SMS and connect
  • Providing Priority Assistance for connection and fault repair to Residential customers who have a person residing at their home with a diagnosed life-threatening medical condition whose life, may be at risk without access to an operational telephone service.
  • Trouble shooting of Routers, Modems
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Monitored system performance and implemented preventative measures to ensure optimal operation of the network.
  • Identified root cause of incidents and problems and implemented appropriate solutions accordingly.

Senior Associate

EXL
09.2010 - 09.2014
  • Quickly respond to customer calls, deliver a high level of service and provide prompt resolution to ensure customer satisfaction
  • Strive to impress customers with exceptional service and continually search for ways to improve processes and deliver additional value to the customer, there by driving customer loyalty
  • Solving bills and payment issues Retain the members for the cancellation of memberships
  • Providing roadside service to members on the highways and freeways.
  • Developed new sales opportunities through development and rollout of promotional plans.
  • Utilized customer feedback to improve product offerings.
  • Greeted customers and offered assistance for increased customer satisfaction.

Education

B.COM - Commerce

Kashmir University
Srinagar, India
09-2008

Skills

  • Service Desk IT Support
  • Microsoft Office
  • Communication Skills
  • Application support
  • Desktop Technical Supports
  • Diagnostics abilities
  • Software Installation
  • Problem Resolution
  • Network Administration
  • Basic SQL and Linux

Disclaimer

All the above information is true to my knowledge so consider my resume and give me an opportunity to work with you. Place: Pune Sincerely, Naren Hakhu

Timeline

Project 1 Application Support Vodafone Idea L1&L2

Tata Consultancy Service
10.2023 - Current

Project 2 - JP Morgan

Tata consultancy
05.2021 - 09.2023

Project Telstra - Service Desk Analyst

Tata Consultancy Services
08.2015 - 04.2021

Senior Associate

EXL
09.2010 - 09.2014

B.COM - Commerce

Kashmir University
Naren Jawahir Hakhu