Narendar Dama

INFOSYS

Hyderabad

08.2008 - Current

Facilitated workshops with teams to discuss new processes, procedures, and systems related to the change initiative.
Developed metrics to measure effectiveness of organizational changes.
Created communication plans to ensure stakeholders were informed of changes throughout the process.
Collaborated with senior leadership to develop a vision and plan for successful implementation of changes.
Provided coaching and training sessions on how to effectively manage change within the organization.
Developed and implemented an organizational change management strategy for the organization.
Created training programs to support organizational changes involving employees' day-to-day operations.
Prepared test plans for validating functionality of released products before deployment.
Monitored system performance metrics to identify potential problems before they occur.
Performed root cause analysis of application issues and identified solutions.
Escalated technical issues to development or technical operations team following prescribed support guidelines.
Implemented Change Management process in ServiceNow by creating change requests and managing them through approval cycles.
Designed reports based on customers' needs using advanced reporting techniques in ServiceNow.
Collaborated with cross-functional teams across multiple locations for effective management of service delivery processes.