Narender Goud V
Hyderabad
Summary
Strategic Director of Talent Acquisition known for highly productive and efficient completion of tasks. Specialize in talent sourcing strategies, applicant tracking systems, and workforce planning. Excel in communication, leadership, and problem-solving, ensuring seamless recruitment processes and team alignment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Talent Acquisition
[24]7.ai
Hyderabad
07.2021 - Current
- Led recruitment initiatives across multiple business units, aligning strategies with company goals.
- Developed talent acquisition strategies aligned with company goals and values.
- Collaborated with hiring managers to identify staffing needs and position requirements.
- Implemented innovative recruitment tools to enhance applicant tracking processes.
- Fostered partnerships with external organizations to strengthen talent pipelines.
- Analyzed recruitment metrics to refine processes and improve efficiency.
- Monitored performance metrics such as time-to-fill ratio, cost per hire, source effectiveness rate.
- Created candidate profiles in applicant tracking systems to track progress throughout the recruitment lifecycle.
- Performed post-hire follow ups with new hires after onboarding was completed to ensure successful integration into the organization's culture.
- Analyzed market trends in the labor market by researching competitors' compensation packages and benefits structures.
- Participated in team meetings to discuss current projects or initiatives related to talent acquisition activities.
Operations Manager
Sykes
Hyderabad
01.2020 - 03.2020
- Streamlined workflows by implementing process improvements, significantly reducing operational delays.
- Managed daily operations to enhance team efficiency and maintain service quality.
- Oversaw staff scheduling to effectively align with business needs and workload demands.
- Ensured compliance with company policies and regulatory requirements in operations management.
- Developed strong operational teams to successfully meet process and production demands.
- Conducted root-cause analysis to identify deficiencies and implement effective solutions.
Operations Manager
[24]7.ai
Hyderabad
09.2010 - 12.2019
Served as primary contact for clients and internal teams, ensuring seamless communication.
- Managed long-term client relationships, driving satisfaction and retention rates.
- Conducted regular business reviews, delivering performance insights and strategic recommendations.
- Oversaw daily service delivery operations, aligning with client expectations and requirements.
- Identified upselling opportunities to expand accounts and increase revenue generation.
- Acted as escalation point for client grievances, leading root cause analysis and corrective actions.
Education
MBA - Operations Management
Indian School of Business Management & Admin
Pune12-2023
BBA - Operations Management
Indian School of Business Management & Admin
Secunderabad02-2021
High School Diploma -
Wesley Jr College
Secunderabad06-2003
SSC
Pupils Own High School
Secunderabad07-2000
Skills
- Process improvement and data analysis
- Talent acquisition and project management
- Staff scheduling and client relations
- Stakeholder engagement
- Operational efficiency
- Strategic planning
- Recruitment strategies
- Cross-functional coordination
Certification
Obtained a Certification : CEFR Assessment Training from British Council
Personal details
Languages: English| Hindi | Telugu
Date of birth: June 12, 1984
Marital status: married
Declaration
I hereby declare that the above information is true to the best of my knowledge and belief
📍Place: Hyderabad
✍️Signature: Narender Goud
Timeline
Director of Talent Acquisition
[24]7.ai
07.2021 - Current
Operations Manager
Sykes
01.2020 - 03.2020
Operations Manager
[24]7.ai
09.2010 - 12.2019
MBA - Operations Management
Indian School of Business Management & Admin
BBA - Operations Management
Indian School of Business Management & Admin
High School Diploma -
Wesley Jr College
SSC
Pupils Own High School
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