Narender Kumar

• Leading and handling the team and finding ways for maximum productivity and developing tailored solutions that supports client requirements.

• Organizing training for the teams and enabling them.

• Monitoring and driving key performance metrics such as volume, churn etc.

• Cross-selling and upselling of products.

• Proposing & conducting several team motivational activities.

• Managing the payable for the allocated clients and engagement in reconciliation.

• Handling escalations, performing root cause analysis, and providing solutions.

• Designing SOPs, mapping and freezing requirements and providing best business solutions.

• Sharing inputs over network expansion, evaluating competitor's presence and their strategies.

Streamline data collection process and modifying dashboards for better data visibility & Automating processes to reduce manual efforts.

• Analysis of client survey data based on NPS received and improving on regular basis and preparing improvement plan of Action.

• Preventing revenue leakage & understand regulatory compliance in logistics to support smooth transactions.

• Auditing of Tickets and mentoring team by providing the feedback.

• Meeting with clients to generate revenue & increase share of wallets.

• Experience on handling the portfolio of key enterprise accounts and upholding healthy business relations with customer.

• Maintaining accounts hygiene by clearing high ageing shipments

& Managing stock levels.

• Creating standard operating procedures for process improvement or new process implementation

• Play hiring manager's role & hire the qualified applicant for CX team.

• Experience in ensuring process compliance across the region.

Billing Team (P&L)

• Documentation of the processes in form of SOPs for reconciliation.
• Reconciliation with courier partner on monthly basis Octroi & Entry tax (Taxation)

RTS Reveres Team.

• Fetching data of lost and damaged shipments on daily basis and mail to couriers for issue COF and courier provide COF after observation of shipments. Coordinate with couriers to get PODs.
• Reporting how much data is been received within TAT, beyond TAT Co-ordinate with courier partner.

Revenue Management Team.

• Update product weight, length, width, Height, According to standardized criteria for all product categories.