NARENDER KUMAR
Pinjore
Summary
Dynamic Business Development Manager with a proven track record at Adaired Digital Media, enhancing client relations and spearheading market penetration strategies. Excelled in CRM management and team leadership, boosting sales through strategic planning and effective training. Demonstrates exceptional negotiation skills and teamwork, driving substantial revenue growth.
Overview
12
12
years of professional experience
Work History
Business Development Manager
Adaired Digital Media
Mohali
03.2023 - Current
- Identified potential clients, built relationships, and negotiated contracts.
- Analyzed customer feedback to identify areas for improvement in products and services offered.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Maintained a database of existing customers and prospective leads.
- Provided training to sales staff on effective communication techniques when dealing with clients.
- Collaborated with cross-functional teams including marketing, operations, finance.
- Coached, developed and motivated team to achieve revenue goals.
- Prepared reports on sales performance metrics such as revenue growth rate, conversion rates and lead-to-customer ratios.
- Supported sales team members to drive growth and development.
Sales Team Leader
Medvarsity Online Limited
02.2022 - 11.2022
- Overseeing Daily Activities
- Provide training, help, and second voice to the sales advisors to help them achieve their targets
- Coaching and Mentoring
- Leading Team Meetings
- People Management
- Team Supervision
- Develop rebuttals for the evolving customer queries and train the team members on the same
- Call Center Operations
- Work with the Training Manager to ensure the success of trainees
- Set goals and measure/audit performance of each team member
- Develop sales target for each of the team member and explain them the same with deadlines
- Measure daily, weekly, monthly performance trends of each team member and take corrective actions to match the organization's expectations
- Conduct daily team hurdles to brief the team on the team and individual targets
- Motivate team members to meet and exceed targets
- Initiate Performance Improvement Plans for regular non-performers and provide training interventions, feedbacks in coordination with the Training Manager
Sales Team Leader
Qode Makers Pvt Ltd/Y the Wait Pvt Ltd
08.2019 - 09.2021
- Identified new markets for penetration by carefully researching potential customers' buying habits
- Supported sales team members to drive growth and development
- Clients requirements for Mobile application development (iOS, Android), Game development (Unity 3D, Cocos 2D & HTML5), Website development (Angular, PHP, React js, WordPress)
- Digital Marketing - SEO, SMM, Google AdWords, Facebook Ads, Reputation Management, Mobile App Marketing
- Acquiring the business from various online & offline channels, Inside Sales, Client handling, Client Relationship Management & Project Management
- Motivated sales professionals by delivering positive reinforcement and constructive feedback
- Assisted Sale's Team by listening in on customer calls and suggesting techniques to close sales
- Conducted in-depth research on competitor trends, products and services
- Enhanced sales productivity by simplifying processes and evaluating new tools to foster team efficiency
- Owned CRM platform and built and standardized business reporting for strategic analysis and internal business review
- Mentored newly hired employees by explaining tactics for building sales pipelines
Business Development Manager
PRENOTCH BUSINESS SOLUTIONS.
10.2015 - 06.2019
- Established relationships with key decision-makers within customer's organization to promote growth and retention
- Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures
- Created reports and presentations detailing business development activities
- Partnered with business teams and IT personnel to align project goals with business strategy and define project milestones
- Worked with marketing teams to create, deploy and optimize effective campaigns for Software, logistics, Digital Marketing SEO, SMM, Google AdWords, Facebook Ads, Reputation Management, Mobile App Marketing
- Develop proposals, negotiate with customers, and drive competitive pricing
- Interface between client and technical team along with pre & post-sales support
- Make decisions or solve complex tasks/problems, markets, sales processes, campaigns & custom
- Uncovered and qualified prospects and sales opportunities in targeted markets using external resources
- Generating Leads, Requirement gathering, providing technological direction, proposing budgets for programs & projects, purchases & upgrades and presiding over IT Information related projects
- Maintaining Client relations & Accounts Management, Project Delivery and Customer Satisfaction
Sales Executive
MASTERS SUPPORT TECH
02.2015 - 09.2015
- Worked as technical support executive (Sales)- Feb 2015- May2015
- Technical Support Sales Trainer - June 2015 - Sep 2015
- Provide training to the new batch (remote session, sales pitch, basic troubleshooting,)
- Supervise OJT batch for 15 days on floor and provide them regular feedbacks to Improve the performance
- Handel escalations for core team
Sales Team Leader
SPH INFOTECH PVT LTD
10.2012 - 12.2014
- Technical Support- Printer, router, email calls
- Provide direction, guidance and assistance to the team
- Set goals and motivate the team in achieving them
- Assign and get tasks done by the team in a timely manner
- Develop strategy and motive team to follow them
- Provide training to team members and track their performance
- Take and implement feedbacks from team members
- Built positive team spirit and competitive work environment
- Inspired team by discussing with members personally and in a group
- Set timeline for finishing target
- Mediate between the staff and the management on salary and other issues
Education
GRADUATION -
Himachal University
01.2009
SECONDARY SCHOOL -
Himachal Education Board
01.2005
Skills
- SOP adherence
- Issue Resolution
- Teamwork and collaboration
- Pipeline development
- Training and mentoring
- Negotiations
- CRM management
- Strategic business planning
- Prospect targeting
- Lead generation
- Sales leadership
Personal Information
- Father's Name: Mr. Surjeet Singh Dhiman
- Marital Status: Single
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Business Development Manager
Adaired Digital Media
03.2023 - Current
Sales Team Leader
Medvarsity Online Limited
02.2022 - 11.2022
Sales Team Leader
Qode Makers Pvt Ltd/Y the Wait Pvt Ltd
08.2019 - 09.2021
Business Development Manager
PRENOTCH BUSINESS SOLUTIONS.
10.2015 - 06.2019
Sales Executive
MASTERS SUPPORT TECH
02.2015 - 09.2015
Sales Team Leader
SPH INFOTECH PVT LTD
10.2012 - 12.2014
GRADUATION -
Himachal University
SECONDARY SCHOOL -
Himachal Education Board
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