Narender Sharma

As a Sales Support specialist, I provided critical assistance to the sales team, ensuring seamless customer experience and driving revenue growth. My responsibilities included:

Provide support to agencies with refund requests, ensuring timely and accurate processing.

Offer alternative flight options to agencies when flights are impacted, minimizing disruptions to passengers.

Assist agencies with name correction requests, ensuring accuracy and efficiency.

Effective communication with agencies, sales teams, and other stakeholders.

Familiarity with airline operations, sales processes, and industry regulations.

Extend Support to corporate affairs team in handling in VIP Travels

Ensure hassle free travel expression of VIP passenger

Build and maintain relationship with offices of designed VIP passenger

Support DGCA officials for their travel under AIC and exchange voucher

Ensure VIP travel are addressed in one to three hours and exchange voucher

Proactively follow up with Airports to ensure zero tolerance in terms of providing hassle free travel experience.

Close task assigned by satisfying internal as well as external stakeholders with courteous manner to provide hassle free experience

Extend Support to passengers for group bookings Co - ordinate with Cargo team on behalf of VIP passengers to ensure hassle free experience in their cargo / HUM movement.

Co - ordinate booking request for Charter Planes and coordinating with sales team for closure.

• Greet and Assist Passengers: Welcome passengers, respond to inquiries, and provide assistance with checking-in, baggage claims, and other airport-related services.
• Resolve Passenger Complaints: Handle passenger complaints and concerns in a professional and courteous manner, resolving issues promptly and efficiently.
• Provide Flight Information: Offer accurate and up-to-date flight information, including flight schedules, delays, and cancellations.
• Assist with Passenger Services: Assist passengers with special needs, such as wheelchair assistance, and provide support for unaccompanied minors.