Solution-focused Senior Service Desk Analyst with track record in rapidly and efficiently resolving user issues to boost productivity. Skilled in ITIL frameworks, incident management, and troubleshooting complex technical problems. Excel at communication, leadership, and problem-solving to ensure seamless IT operations and superior user support. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
· Recognized for client centricity and best services.
· Received appreciation from onshore resources for smooth and effective coordination.
· Received spot awards consecutively in 2020 and 2021.