Narender Singh
Gurgaon,HR
Summary
Accomplished Dispatch Team Lead with extensive experience in logistics coordination and dispatch operations, currently leading a team at Seaport Intermodal in Gurugram, India. Demonstrates expertise in workflow optimization, performance monitoring, and deadline management, ensuring efficient delivery schedules and routes. Proven track record in enhancing customer satisfaction through adaptive problem solving and effective communication. Previous roles include Customer Service/Dispatcher at Amar Transport and Customer Service Executive at Conneqt Business Solutions Limited, showcasing strong skills in team leadership and MS Office Suite. Career goal: to continue leveraging logistics expertise to drive operational excellence and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Dispatch Team Lead
Seaport Intermodal
03.2023 - Current
- Directed team activities to achieve goals.
- Scheduled activities to optimize workflow and meet deadlines effectively.
- Oversaw and maintained tracking systems to ensure accuracy.
- Monitored completion of import and export moves to prevent interchange charges.
- Communicated with drivers to ensure efficient deliveries and loadings.
- Facilitated real-time updates to customers through collaboration with customer service.
- Managed and reported on performance metrics.
- Supervised teams of dispatchers, coordinating daily logistics operations to optimize delivery schedules and routes.
Customer Service/Dispatcher
Amar Transport (Toronto/Montreal)
10.2019 - 11.2022
- Streamlined appointment process to improve customer satisfaction.
- Coordinated and supervised work order processes to maintain efficiency.
- Oversaw inventory handling processes.
- Constructed specifics for move-internal and linehaul shipments.
- Managed dispatch activities across both internal and terminal locations.
Customer Service Executive
Conneqt Business Solutions Limited
08.2018 - 08.2019
- Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
Business Development Executive
Hindrock Solutions
07.2017 - 07.2018
- Amplified sales via targeted customer outreach.
- Implemented cold handling and follow-up strategies to increase sales.
Education
B.Tech - Engineering
Himachal Pradesh Technical University
Hamirpur, HP01.2016
12th - Non-Medical
Govt. Senior Sec. School
Arki, HP01.2012
Skills
- Team leadership
- Workflow optimization
- Performance monitoring
- Logistics coordination
- Dispatch operations
- Adaptive problem solving
- Data analysis
- Willingness to learn
- MS Office Suite
- Deadline management
Languages
Hindi: Advanced
Punjabi: Advanced
English: Advanced
French: Beginner
Hobbies and Interests
Travelling, Playing Volleyball, Cooking my own food
Social networks
https://www.linkedin.com/in/narender-singh-760b4a245/
Timeline
Dispatch Team Lead
Seaport Intermodal
03.2023 - Current
Customer Service/Dispatcher
Amar Transport (Toronto/Montreal)
10.2019 - 11.2022
Customer Service Executive
Conneqt Business Solutions Limited
08.2018 - 08.2019
Business Development Executive
Hindrock Solutions
07.2017 - 07.2018
12th - Non-Medical
Govt. Senior Sec. School
B.Tech - Engineering
Himachal Pradesh Technical University
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