Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Narender Tiwari

Dehradun

Summary

Dynamic Front Office Manager with a proven track record at Divine Resort and Spa, excelling in guest relations and complaint resolution. Skilled in occupancy reporting and staff training, I enhance customer satisfaction through effective communication and problem-solving, ensuring memorable experiences for all guests. Passionate about fostering teamwork and operational excellence.

Overview

19
19
years of professional experience

Work History

Front Office Manager

Divine Resort and Spa
Rishikesh
05.2014 - Current
  • Assisted guests during their stay, creating a positive experience
  • Attended to special requests from guests, ensuring their needs were met satisfactorily
  • Managed inventories of office supplies-ensured availability of necessary items at all times
  • Managed room bookings, resulting in smooth check-in and check-out processes
  • Coordinated with housekeeping to ensure rooms were ready for new arrivals
  • Facilitated swift problem resolution in case of any issues or disputes raised by customers or staff members alike
  • Handled administrative tasks like filing reports and managing mail-ensured smooth running of front office operations
  • Enhanced customer satisfaction by addressing and resolving complaints promptly

Front Office Manager

Hotel Hari Heritage
Haridwar
03.2012 - 03.2013
  • Supported team members in handling complex guest enquiries and concerns, employing [Skill] and [Skill] to achieve positive outcome
  • Maintained high standards of accuracy and quality in data entry and recordkeeping
  • Resolved team conflicts and assisted with identified problems to maintain sense of teamwork

Front Office Duty Manager

Hotel Narayan Place
Rishikesh
03.2011 - 03.2012
  • Developed duty rosters for staff to ensure adequate coverage during peak times
  • Coordinated with housekeeping for timely room availability, resulting in improved guest experience
  • Uphold high cleanliness standards at the front desk area, presenting a polished first impression to guests
  • Enhanced guest satisfaction by managing front office operations efficiently

Front Office Assistant

Hotel Alaknanda
Haridwar
03.2009 - 03.2011
  • Facilitated effective inter-departmental communication, enhancing collaboration efforts
  • Kept track of inventory, managing office supplies as needed
  • Streamlined office procedures to increase efficiency
  • Handled confidential documents, maintaining privacy and security
  • Escorted visitors to correct destinations within the premises, providing courteous service

Front Office Assistant

Fort Rajwada
Jaisalmer
03.2008 - 03.2009
  • Kept track of inventory, managing office supplies as needed
  • Contributed to team brainstorming sessions for problem solving and idea generation
  • Prioritised tasks effectively under pressure to meet deadlines
  • Coordinated meeting room bookings for seamless business meetings

Front Office Assistant

Hotel Ganges Rivera
Haridwar
03.2007 - 03.2008
  • Secured reception area and deposited belongings
  • Managed front desk operations, ensuring smooth workflow
  • Communicated effectively with clients over the phone to provide information and assistance
  • Facilitated effective inter-departmental communication, enhancing collaboration efforts

Industrial Trainee

Fort Raajwada
Jaisalmer
03.2006 - 03.2007
  • Documented activities and lessons learned to maintain logbook
  • Worked on assembly lines, maintained consistent productivity levels
  • Collaborated with team members to ensure smooth operations daily
  • Observed machine operations closely, identified potential faults early on

Vocational Training

Park Inn
Badrinath
03.2006
  • Achieved client satisfaction by providing high-quality, intricate braiding services
  • Attended regular training sessions to stay updated on latest braiding trends and techniques
  • Showcased advanced knowledge in various types hair textures; catered braiding techniques accordingly

Education

Master Of Business Administration - Sales & Marketing

Sikkim Manipal University
Sikkim
01.2017

Diploma In Hotel Management -

Uttarakhand Open University
Haldwani
01.2008

Master Of Art - Economic

Pandit Lalit Mohan Sharma PG College
Rishikesh
01.2005

Bachelor Of Art - English, Geography & Economics

Pandit Lalit Mohan Sharma PG College
Rishikesh
01.2003

Intermediate -

Kendriya vidyalaya
Raiwala
01.2000

High School -

Kendriya vidyalaya
Raiwala
01.1998

Skills

  • Loyalty schemes knowledge,
  • Sales familiarization trips
  • Reception management
  • Coaching and training
  • Suggestive upselling
  • Rota management
  • Complaint resolution
  • Staff engagement techniques
  • Hospitality up-selling techniques
  • Guest feedback evaluation
  • Occupancy reporting
  • Training and teambuilding
  • Credit policy and accounting procedures
  • Employee management
  • Credit and collections
  • Account reconciliation
  • Customer relationship management
  • Administrative support
  • Conflict resolution
  • Guest relations
  • Staff training
  • Attention to detail
  • Interpersonal communication

Personal Information

Nationality: Indian

Timeline

Front Office Manager

Divine Resort and Spa
05.2014 - Current

Front Office Manager

Hotel Hari Heritage
03.2012 - 03.2013

Front Office Duty Manager

Hotel Narayan Place
03.2011 - 03.2012

Front Office Assistant

Hotel Alaknanda
03.2009 - 03.2011

Front Office Assistant

Fort Rajwada
03.2008 - 03.2009

Front Office Assistant

Hotel Ganges Rivera
03.2007 - 03.2008

Industrial Trainee

Fort Raajwada
03.2006 - 03.2007

Vocational Training

Park Inn
03.2006

Master Of Business Administration - Sales & Marketing

Sikkim Manipal University

Diploma In Hotel Management -

Uttarakhand Open University

Master Of Art - Economic

Pandit Lalit Mohan Sharma PG College

Bachelor Of Art - English, Geography & Economics

Pandit Lalit Mohan Sharma PG College

Intermediate -

Kendriya vidyalaya

High School -

Kendriya vidyalaya

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Narender Tiwari