Narender Tiwari
Dehradun
Summary
Dynamic Front Office Manager with a proven track record at Divine Resort and Spa, excelling in guest relations and complaint resolution. Skilled in occupancy reporting and staff training, I enhance customer satisfaction through effective communication and problem-solving, ensuring memorable experiences for all guests. Passionate about fostering teamwork and operational excellence.
Overview
20
20
years of professional experience
Work History
Front Office Manager
Divine Resort and Spa
05.2014 - Current
- Assisted guests during their stay, creating a positive experience
- Attended to special requests from guests, ensuring their needs were met satisfactorily
- Managed inventories of office supplies-ensured availability of necessary items at all times
- Managed room bookings, resulting in smooth check-in and check-out processes
- Coordinated with housekeeping to ensure rooms were ready for new arrivals
- Facilitated swift problem resolution in case of any issues or disputes raised by customers or staff members alike
- Handled administrative tasks like filing reports and managing mail-ensured smooth running of front office operations
- Enhanced customer satisfaction by addressing and resolving complaints promptly
Front Office Manager
Hotel Hari Heritage
07.2012 - 11.2013
- Supported team members in handling complex guest enquiries and concerns, employing [Skill] and [Skill] to achieve positive outcome
- Maintained high standards of accuracy and quality in data entry and recordkeeping
- Resolved team conflicts and assisted with identified problems to maintain sense of teamwork
Front Office Duty Manager
Hotel Narayan Place
06.2011 - 05.2012
- Developed duty rosters for staff to ensure adequate coverage during peak times
- Coordinated with housekeeping for timely room availability, resulting in improved guest experience
- Uphold high cleanliness standards at the front desk area, presenting a polished first impression to guests
- Enhanced guest satisfaction by managing front office operations efficiently
Front Office Assistant
Hotel Alaknanda
04.2009 - 03.2011
- Facilitated effective inter-departmental communication, enhancing collaboration efforts
- Kept track of inventory, managing office supplies as needed
- Streamlined office procedures to increase efficiency
- Handled confidential documents, maintaining privacy and security
- Escorted visitors to correct destinations within the premises, providing courteous service
Front Office Assistant
Fort Rajwada
12.2008 - 03.2009
- Kept track of inventory, managing office supplies as needed
- Contributed to team brainstorming sessions for problem solving and idea generation
- Prioritised tasks effectively under pressure to meet deadlines
- Coordinated meeting room bookings for seamless business meetings
Front Office Assistant
Hotel Ganges Rivera
06.2007 - 11.2008
- Secured reception area and deposited belongings
- Managed front desk operations, ensuring smooth workflow
- Communicated effectively with clients over the phone to provide information and assistance
- Facilitated effective inter-departmental communication, enhancing collaboration efforts
Industrial Trainee
Fort Raajwada
11.2006 - 04.2007
- Documented activities and lessons learned to maintain logbook
- Worked on assembly lines, maintained consistent productivity levels
- Collaborated with team members to ensure smooth operations daily
- Observed machine operations closely, identified potential faults early on
Vocational Training
Park Inn
03.2006 - 04.2006
- Achieved client satisfaction by providing high-quality, intricate braiding services
- Attended regular training sessions to stay updated on latest braiding trends and techniques
- Showcased advanced knowledge in various types hair textures; catered braiding techniques accordingly
- Increased student independence through the implementation of functional life skills instruction and vocational training programs.
Education
Master Of Business Administration - Sales & Marketing
Sikkim Manipal University
01.2017
Diploma In Hotel Management -
Uttarakhand Open University
01.2008
Master Of Art - Economic
Pandit Lalit Mohan Sharma PG College
01.2005
Bachelor Of Art - English, Geography & Economics
Pandit Lalit Mohan Sharma PG College
01.2003
Intermediate -
Kendriya vidyalaya
01.2000
High School -
Kendriya vidyalaya
01.1998
Skills
- Loyalty schemes knowledge,
- Sales familiarization trips
- Reception management
- Coaching and training
- Suggestive upselling
- Rota management
- Complaint resolution
- Staff engagement techniques
- Hospitality up-selling techniques
- Guest feedback evaluation
- Occupancy reporting
- Training and teambuilding
- Credit policy and accounting procedures
- Employee management
- Credit and collections
- Account reconciliation
- Customer relationship management
- Administrative support
- Conflict resolution
- Guest relations
- Staff training
- Attention to detail
- Interpersonal communication
Personal Information
Father's Name: A. M. Tiwari
Nationality: Indian
Gender : Male
Date Of Birth: 19th November 1981
Declaration
I hereby declare that all the information provided in this resume is accurate and truthful to the best of my knowledge, and I understand that any misrepresentation or omission of information may result in the termination of my employment if hired.
Timeline
Front Office Manager
Divine Resort and Spa
05.2014 - Current
Front Office Manager
Hotel Hari Heritage
07.2012 - 11.2013
Front Office Duty Manager
Hotel Narayan Place
06.2011 - 05.2012
Front Office Assistant
Hotel Alaknanda
04.2009 - 03.2011
Front Office Assistant
Fort Rajwada
12.2008 - 03.2009
Front Office Assistant
Hotel Ganges Rivera
06.2007 - 11.2008
Industrial Trainee
Fort Raajwada
11.2006 - 04.2007
Vocational Training
Park Inn
03.2006 - 04.2006
Diploma In Hotel Management -
Uttarakhand Open University
Master Of Art - Economic
Pandit Lalit Mohan Sharma PG College
Bachelor Of Art - English, Geography & Economics
Pandit Lalit Mohan Sharma PG College
Intermediate -
Kendriya vidyalaya
High School -
Kendriya vidyalaya
Master Of Business Administration - Sales & Marketing
Sikkim Manipal University
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