Narendra Bharti
Mumbai
Summary
Goal-driven strategic leader and decisive business professional brings track record of success . Outstanding background managing multiple products from ideation to market launch and profitable monetization. Strong entrepreneurial spirit, open mind and willingness to take on new challenges that require patience and perseverance.
Highly-motivated Person with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Founder
The Holidays Club
New Delhi
08.2016 - Current
- Developed and implemented a comprehensive business plan to launch the company.
- Created and managed the company's financial budgeting, forecasting, and reporting systems.
- Oversaw all aspects of operations including product development, marketing, sales, customer service and finance.
- Recruited, hired and trained staff members to ensure that operational goals were met.
- Negotiated contracts with vendors and suppliers for optimal pricing structure.
- Identified potential partnerships to expand the reach of the business.
- Built relationships with key stakeholders in industry associations to promote brand visibility.
- Developed strategic initiatives to increase market share and revenue growth.
- Established policies and procedures for efficient workflow management.
- Managed day-to-day activities across multiple departments within the organization.
- Monitored performance metrics to ensure quality standards were maintained.
- Analyzed consumer trends data to inform product offerings and services.
- Evaluated new technologies for potential application in the organization's processes.
- Facilitated communication between various departments by providing resources or guidance.
- Provided leadership support during times of organizational change or uncertainty.
- Eliminated company bottlenecks, reduced financial obstacles and addressed work constraints to promote overall growth.
- Hired and trained new department managers to increase team oversight and productivity.
- Drove revenue from 0 to 25 CR in span of 4 years by cultivating successful client relations.
Founder
Luxury Club Holidays
Dubai
04.2019 - 11.2021
- Created and managed the company's financial budgeting, forecasting, and reporting systems.
- Oversaw all aspects of operations including product development, marketing, sales, customer service and finance.
- Recruited, hired and trained staff members to ensure that operational goals were met.
- Negotiated contracts with vendors and suppliers for optimal pricing structure.
- Identified potential partnerships to expand the reach of the business.
- Implemented process changes aimed at increasing efficiency while reducing costs.
- Hired, trained and mentored sales and marketing staff dedicated to employing Google AdWords, Google Analytics and other SEO techniques and metrics sources.
- Fostered collaboration and development of new practices by business leaders.
- Monitored performance metrics to ensure quality standards were maintained.
- Evaluated new technologies for potential application in the organization's processes.
- Increased credibility and client awareness by developing marketing collateral and presentations and public relations campaigns.
- Hired and trained new department managers to increase team oversight and productivity.
- Oversaw corrective action plans to remedy structural, organizational and departmental issues.
- Leveraged trends in customer industries and marketplaces to shape solutions and approaches.
President of Sales and Marketing
Country Club India Ltd
New Delhi
11.2011 - 06.2016
- Organized and facilitated board meetings, strategic planning sessions, and annual conferences.
- Developed policies, procedures, and short-term and long-term goals for the organization.
- Represented the organization at community events and public forums to promote its mission.
- Collaborated with staff members to ensure operational efficiency of the organization.
- Cultivated relationships with key stakeholders such as donors, volunteers, partners, and sponsors.
- Created a marketing plan to increase awareness of the organization's activities in the community.
- Analyzed data from surveys to identify areas for improvement in organizational operations.
- Provided leadership and guidance on budgeting decisions to maximize resources available.
- Managed personnel issues including recruitment, hiring, training, performance evaluation, and termination.
- Resolved conflicts between staff members by listening attentively and providing constructive feedback.
- Oversaw daily administrative tasks such as payroll processing, accounts payable and receivable management.
- Ensured compliance with all applicable laws related to nonprofit organizations.
- Implemented new technologies to streamline organizational processes when needed.
- Reviewed reports submitted by department heads to assess progress towards meeting objectives.
- Integrated marketing and sales strategies with business development and operational leadership plans.
- Analyzed financial statements and forecasts to improve programs, performance and policies.
Regional Director
Country Club India Ltd
Mumbai
12.2010 - 11.2011
- Developed and implemented strategies to achieve regional sales goals.
- Created and managed incentive plans for field sales staff to increase performance.
- Collaborated with senior management to develop annual business plans for the region.
- Analyzed customer data and identified areas of improvement in service delivery.
- Conducted regular meetings with regional managers to review progress towards achieving sales targets.
- Provided training and mentoring support to regional teams on selling techniques, product knowledge and customer service standards.
- Implemented cost-saving measures across the region while maintaining high levels of customer satisfaction.
- Monitored market trends, competitive activities, pricing strategies, promotional campaigns and advertising initiatives within the region.
- Managed budgets for all regional operations including staffing costs, marketing expenses and travel costs.
- Reviewed monthly financial reports from each area office in the region to ensure accurate reporting of sales figures.
- Evaluated process flows throughout the region to identify opportunities for streamlining operations.
Branch Manager
Country Club India Ltd
New Delhi
08.2010 - 12.2010
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Developed strategies to increase customer satisfaction and loyalty.
- Managed staff scheduling, hiring and training processes.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Resolved escalated customer complaints in a timely manner.
- Established strong working relationships with external partners such as vendors and suppliers.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
Assistant Manager
Country Club India Ltd
New Delhi
07.2009 - 08.2010
- Negotiated customer contracts and maintained relationships with existing clients.
- Developed strategies to increase sales volume and market share.
- Monitored competitor activities, analyzed trends in the marketplace, and adjusted sales techniques accordingly.
- Managed a team of sales representatives by providing guidance, training, and support.
- Conducted weekly and monthly meetings to review progress against goals and objectives.
- Ensured accurate forecasting of monthly, quarterly, and annual revenue targets.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Implemented new processes for managing customer accounts and improving lead generation efforts.
- Provided leadership on special projects as needed to drive business growth objectives.
- Created marketing materials including brochures, flyers, and presentations for potential customers.
Holiday Consultant
Country Club India Ltd
New Delhi
03.2008 - 07.2009
- Assisted customers in selecting suitable holiday packages based on individual needs and preferences.
- Provided detailed information about destinations, transportation options, accommodation facilities and sightseeing tours.
- Reviewed applications submitted by potential new members before granting approval.
- Resolved customer complaints regarding sales and service.
- Researched various locations to identify the best deals available for customers.
- Processed payments through different payment methods such as debit and credit cards and bank transfers.
- Monitored customer feedback to improve service quality and enhance customer satisfaction levels.
- Conducted market research to stay updated with latest trends in holiday packages industry.
- Analyzed competitor activities in order to develop competitive pricing strategies.
- Developed and implemented comprehensive membership programs to increase member engagement.
- Managed the budget for all membership activities, ensuring cost-effectiveness.
- Coordinated with other departments to ensure seamless integration of services for members.
- Created and maintained a database system to track new memberships and renewals.
- Analyzed data from existing memberships to identify areas for improvement.
- Collaborated with marketing team on campaigns designed to attract potential members.
- Conducted research into trends in the industry, identifying opportunities for growth in membership numbers.
- Created surveys and conducted interviews with current members to obtain feedback on services provided by the organization.
- Participated in networking events and conferences related to membership organizations.
Education
MBA - Sales And Marketing Education
Symbosis
Pune08-2008
Skills
- Revenue development
- Customer Acquisition
- Organizational Structuring
- Staff Management
- Board Collaboration
- Succession Planning
- Consulting
- Contract Management
- Business Administration
- Operations Management
- Marketing
- Strategic Planning
- Revenue Generation
- Channel Development
- Team Engagement
- Entrepreneurial and Innovative
- Legal Compliance
- Human Resources
- Business Planning
- Policies and Procedures Development
- Recruitment and hiring
- Goal Setting
- Performance Assessments
- Contract Negotiation
Affiliations
State level Badminton Champion.
Table Tennis Champion .
Long Jump .
Accomplishments
- State Level Badminton Champion
- Table Tennis Champion .
- Akhil Bhartiya General Acknowledge Exam in School Got 99 % Mark .
Certification
- Best Holiday Consultant Award .
- Best Sales Closer Award.
- Top in the Country in Sales .
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Founder
Luxury Club Holidays
04.2019 - 11.2021
Founder
The Holidays Club
08.2016 - Current
President of Sales and Marketing
Country Club India Ltd
11.2011 - 06.2016
Regional Director
Country Club India Ltd
12.2010 - 11.2011
Branch Manager
Country Club India Ltd
08.2010 - 12.2010
Assistant Manager
Country Club India Ltd
07.2009 - 08.2010
Holiday Consultant
Country Club India Ltd
03.2008 - 07.2009
MBA - Sales And Marketing Education
Symbosis
- Best Holiday Consultant Award .
- Best Sales Closer Award.
- Top in the Country in Sales .
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