Narendra Chand
Noida
Summary
Results-driven Customer Success Manager with proven success in customer lifecycle management, retention strategies, and stakeholder engagement. Experienced in supporting client implementations, platform configuration, API integrations, and post-deployment support across global markets. Strong focus on ensuring seamless customer onboarding, adoption, and ongoing success through effective consultation and technical guidance.
Overview
14
14
years of professional experience
Work History
Lead Customer Success Manager
Adobe Inc.
Noida
10.2016 - 03.2026
- Managed a portfolio of 2,000+ mid-market customers across US and EMEA regions, supporting $4.5M ARR, with a strong focus on customer outcomes and retention.
Partnered with customers to understand business goals and supported implementation of solutions aligned with desired outcomes and long-term value realization.
Guided clients through onboarding, platform setup, API integrations, and adoption phases, ensuring smooth deployment and usage of solutions.
Conducted web-based presentations, product demonstrations, and training sessions to enable customers on platform features and best practices.
Delivered executive business reviews and stakeholder presentations, highlighting performance insights, adoption metrics, and growth opportunities.
Proactively identified customer risks and technical challenges, executing mitigation plans to improve retention and reduce churn.
Collaborated with cross-functional teams including technical support and product teams to resolve issues and support integration requirements.
Gathered and translated customer requirements into actionable insights for internal teams, supporting continuous product and process improvements.
Monitored customer usage data and performance trends to identify opportunities for optimization and improved outcomes.
Maintained accurate documentation of customer interactions, configurations, integrations, and updates in CRM systems.
Business Development Executive
Eli Research PVT LTD
Faridabad
07.2015 - 10.2016
- Identified, qualified, and secured new business opportunities in the Eyecare IT solutions market.
Delivered online presentations, product demonstrations, and client walkthroughs, effectively communicating platform capabilities.
Managed RFPs/RFIs and aligned proposed solutions with client requirements.
Maintained and updated CRM systems to track pipeline, customer interactions, and engagement progress.
Collaborated with internal teams to support solution delivery, onboarding, and basic integration requirements.
Assistant Manager Sales
Teleperformance India Pvt. Ltd.
Gurgaon
04.2012 - 04.2015
- Led a team of 15–20 representatives, ensuring consistent achievement of performance targets.
Coordinated cross-functional initiatives and ensured timely delivery of key projects.
Streamlined operational workflows to improve efficiency and service delivery.
Designed and delivered training programs, presentations, and coaching sessions to enhance team capability and customer engagement.
Monitored performance metrics and implemented improvements based on insights and feedback.
Education
B.Com - Commerce
CMJ University
Meghalaya04-2012
Skills
- Customer Lifecycle Management (Onboarding → Adoption → Renewal)
- Client Implementation & Deployment Support
- Platform Configuration, API Integration & Troubleshooting
- Customer Health Monitoring & Success Planning
- Customer Retention & Expansion Strategy
- Stakeholder Management (C-level engagement)
- Escalation Management & Resolution
- Cross-functional Collaboration & Project Coordination
- Client Presentations, Product Demos & Training Sessions
Timeline
Lead Customer Success Manager
Adobe Inc.
10.2016 - 03.2026
Business Development Executive
Eli Research PVT LTD
07.2015 - 10.2016
Assistant Manager Sales
Teleperformance India Pvt. Ltd.
04.2012 - 04.2015
B.Com - Commerce
CMJ University