Narendra Lingam

Total 17+ Years of Global IT Experience in Agile Project Management, RPA Business Analysis, Digital Transformation, E2E Test Management, and Scrum experience in SFDC, Cloud, CRM, Enterprise Apps, Banking, SAP/ERP & UI/UX Apps. Major experiences in handling Customers in client locations, Multi-vendor, Onsite/Offshore with RPA, Agile Delivery, UAT & E2E Testing. Project Manager versed in all aspects of project and personnel management. Results-oriented and high-energy professional with talent for leading by example and inspiring peak performance. Dedicated to fostering strong effective team relationships.

• Certified RPA Practitioner - UIPath Certified Developer/Solution Architect
• Certified Agile Practitioner - PSM II, PSM I & CSM
• Certified Test Practitioner - ISTQB

• Tech Mahindra, Orbit, Oct’2022 to Dec’2023, UK, Technical Delivery Manager, Web based, SFDC, Confluence, JIRA, X-Ray, CATS, Building, Leading, Resource Planning by Coaching/Serving/Collaborating with Orbit Team. Defining WoW (Ways of Working), Quality Gate for UI/UX, Sprint and Release wise Test Coverage and applying appropriate Design, Wireframe, UI/UX, measurements to detect early bugs by defined process using Confluence and X-Ray. Adept in conducting all client meetings, discussions and challenges, documentation and requirement gathering, which include appropriate challenges to design or methodology. Deploying and managing resources for testing and Business Stakeholders. Involved in Sprint Planning, Component Design Reviews, Daily Stand-up, Retrospective meetings to achieve project milestones and Improvements.
• Tech Mahindra, CCPA, May’2022 to Sept’2022, USA, Agile/Test consultant, Web based, Confluence, JIRA, X-Ray, CATS, Responsible for driving, collating, Analysing & reporting out Assigned test cases to meet the service delivery as per the Release calendar. Ensure project compliance with PMO process standards. Participate and support the efforts to develop Retrospective, Monthly/Quarterly review metrics, provide accurate & timely data for all monthly billing and forecasting activities. Sprint Planning, Test Estimations and reviewing Test assignments, Defect Management meetings.
• Digi Malaysia, Digital Transformation/SLA Automation, May’2021 to Apr’2022, Hyderabad, Digital Transformation Consultant, Web, Desktop & Multiple, Symphony summit, Tableau, UNO, UIPATH, Python pandas, Jupyter, Winscp, putty, Linux, Postman, SLA Automation is a Tech M Governance Dashboard to provide a source for the self-service reporting needs of Digital Business Analytics. The features like SLA Performance, Daily, Weekly, Monthly and historical data to be present on SLA Dashboard by stream, criticality to Extract (Pull/Push) SLA data from source applications using python/shell script and update SLA data to DB (Postgres) and Transform the SLA data in Visualization using Tableau. Requirements Elicitation, Requirements walk thru with Customer/Partners, BRD Approval, BRD Fulfillment. Solution design, Data Automation Approach and Building Data Model Framework. RBAC solution based on Stream/User/Vendor. Use case Design, Acquisition/Preparation/Cleaning/Model, Business/SLA, Data and Analytics and Visualization with Tableau. Setting & Coordination of test and Prod environment with infra/Project team.
• Qentelli, Modernization, Apr’2020 to Nov’2020, Hyderabad, RPA/Agile Consultant, SFDC & Web based, Salesforce, UIPath, Angular, JIRA, Jenkins, CI/CD Integration tools, Postman, Newman, Performed Process Assessment for Agile Activities and Defined Test/Automation Strategy as per SOW and to define quality gates during handover. Align with scrum master to Identify & Implement agile delivery using Scrum, DEVOPS Methodologies and define quality gates across all Test Levels by Enabling the Testing Squads & Scrum teams to capture the necessary Metrics, Story points, Defects, Definition of Done & KPI’s of every iteration and to implement learning’s from retro. Planning/Setting up of Dev/Int/Test Environment by working with Infra/Release team, Preparing Test Plan, Entry/Exit Control documents & take approvals for different phases of testing by aligning with Release Manager. PI/Sprint Planning, Estimations and reviewing assignments, Daily Scrum Meeting to streamline the process.
• Vectramind, Payroll Bot, Jun’2019 to Mar’2020, Hyderabad, Sr. Manager/RPA Consultant, SFDC & Web based, AI, UIPATH Studio, Robot / Attended, Robotic Process Automation Consultant. For Customer Projects Identify Pain Areas, deliver POCs, Automate and Orchestrate the Attended/Collaborative/Unattended Robots by managing Digital workforce, which will complete expected Processes and streamlined workflows for the following. Customer Creation, Text 2 Speech, Promotional, and Bulk Campaign Robots by using Web, Abby (Flexi Capture) & Excel Automation. Order Creation, SAP, Order Fulfilment, Auto login, Data Top-Up, Desktop Roaming Units, using Web, Excel, Image/PDF reading thru OCR Automation. MRN Robot for health care application and delivering MRN thru WhatsApp API which avoids queues at Hospitals. Engineer/ Re-Engineer the process and Accessible Dashboards by delivering Attended Robots and Transform towards Cognitive/AI Automation. Contribution as a RPA Consultant, Feasibility study by Understanding the Business Use cases, FTE saving, RPA tool evaluation, licensing requirement and estimates. Review AS-IS Business Process/TO-BE Automation Process, Review and deliver Solution by defining and analyzing Process Design Doc (PDD)/Solution Design Doc. Guiding team and resolving their technical challenges by providing innovative solutions, creating code review checklist, creating standard templates for RPA project. Support RPA core team in setting up RPA COE. Coming up with ways of working, best practices & setting up COE. Associating with PM on Risk-Handling.
• Roche Diagnostics GmbH, DAAS/REXIS, Aug’2017 to Oct’2018, Mannheim, Germany, Test Delivery Manager, SFDC & Web based, SFDC, Tracker, SAP & ALM, Building/Coaching/Serving/Collaborating Delivery Team with Roche Business/Design/ Dev/Support teams. Adept in conducting client meetings, requirement gathering, discussions, challenges, documentation and which include appropriate challenges to design or methodology. Defining/Agreeing the scope of testing within the context of each release/ delivery. Adhering to Roche Quality process by aligning with Quality and Business stakeholders. Reviewing Test Coverage and applying appropriate test measurements and metrics by adhering to KPIs. Test Strategy, Planning, Defect Management, deploying and managing testing effort. Involved in Sprint Planning, Daily Stand-up meeting to achieve project milestones. Came up with Automation Every day, ensure to Execute Automation scripts every day after deployment &check if for defects are introduced on already passed tests.
• Telstra, Robotic Process Automation for Service Assurance, Feb’2017 to Jul’2017, Hyderabad, RPA/Agile Consultant, Web and Desktop based, UFT, Open span, UNO, Selenium, Analysing functional requirements, preparation of Test Scenarios & Test Cases. Conducting Test Cases walkthrough by aligning with Business Analyst/PO. Finalizing/Reviewing Test Cases and Test Scripts prepared by the team. Preparing Automation Approach for Complex, Business Process. Working with RPA team on Functional/Non-functional requirements for providing Automation solution by adhering to Automation Test strategy.
• MasterCard, CIS, Apr’2016 to Jan’2017, Cyberjaya, Malaysia, Project Manager/ Implementation consultant, As a PM, was responsible for Setting up team for existing business and expertise in setting up Business Process competency establishment, as part of practice level business demands. Manage Project through daily, weekly and monthly reports & Maintain Risk register. Prepare/Review/Maintenance of various Processes, Compliance & Quality docs. Weekly Report/ Monthly Dashboard by publishing SLA/KPI reports. Supporting in pre-sales/Technical Capabilities and Proposal preparation. Automation: Setting up the test environment by creating GSM tickets, using selenium by reducing effort spent in creating multiple GSM tickets, ticket creation effort by 40%. As a Implementation consultant, was responsible for End to End Payment Card Requirement study, Analysis & providing solution proposal. Customer requirements elicitation and translating them to functional requirements, non-functional requirements and business process flows. Interact with client, Customers and Project stake holders on daily basis and review the customer’s test offline & online logs and share the results with clients.
• Citi Bank, DSD/Citi Retail Services, Aug’2014 to Mar’ 2016, Hyderabad, Project Test Manager, Visual Basic, TIBCO, ALM/Quality Centre 10.00, Windows XP, Windows 7, Setting up and ramping up teams for existing business and expertise in setting up testing competency establishment, as part of program level business demands (45 team, Growth from 22 to 29 in Q4/Q1’15, 29 to 34 in Q1/Q2’15, and 34 to 45 in Q2/Q3’15). Process: Responsible for driving, collating, analyzing & reporting the operational metrics at the service delivery unit level. Ensure project compliance with PMO process standards. Participate and support the efforts to develop Retrospective, Monthly/Quarterly review test metrics, KPI reporting provide accurate & timely data for all monthly billing and forecasting activities. Preparing Test Dash boards, Analyzing Tester Productivity, Defect Gap Analysis, Incident Gap Analysis, Pilot Analysis and Time sheet analysis (tester/task/ project) and improving on each area. Maintaining Knowledge matrix and Cross skilling resources to better utilize the team. Achievements: During Quality Audits ensured that project Quality is always on L5 (Improved from L3 to L5).
• Swisscom AG, OneCRM & ALL IP, Offshore: Feb’2011 to Mar’2011, Onsite: APR’2011 to Feb’2013, Bern, Switzerland, Agile/Test consultant, Siebel CRM, BSCS, OSM, B4U, TIBCO, OTC, Quality Centre 10.00, JIRA, SQL, TOAD, SAP SD, XML, WSDL Validation, Putty, Windows 7 & Unix, Planning/setting up of Test Environment by working with Infra team, Preparing Test Plan, Entry/Exit Control documents & take approvals for different phases of testing. Encouraging the team for self-organization to boost the efficiency and coordination, develop reusable elements and use the best practices. Delegating work package to Offshore team and responsible for the full delivery to project management Team which has following activities. Defect Management-Define Guidelines for Defect Raising & Defect Closing. Agreeing with Platform owners when performing Data driven tests.
• KPN Telecom, FIBER/GLAS, Offshore: Aug 2008 to Nov 2008, Onsite: Dec 2008 to Dec 2010, Groningen, Netherlands, Agile/Test Process Consultant, Siebel CRM, OSM, OTC, Oracle BRM Customer Centre, FMW, CORDYS BPM, Putty, API Testing, SOAP UI, XML, WSDL Validation, TOAD, Quality Centre 9.2/10.00, Unix, SQL Server, As Scrum Master helped Product Owner in prioritizing & managing competing requirements of multiple stakeholders & maximize it for high value delivery. Encouraging Team for self-organization to boost the efficiency & coordination, develop reusable elements and use the best practices. As a Test data analyst by identifying relevant data and managing redundant data for Product (Data and Service) Migration. Analyzing functional requirements, preparation of Test Scenarios & Test Cases. Conducting Test Cases walkthrough by aligning with Business Analyst/PO. Finalizing/Reviewing Test Cases and Test Scripts prepared by the team. Involved in Test Process improvement by Defect throughput per application in QC.
• Satyam Computer Services Limited, Telecom-Competency, Oct’2005 to Jul’2008, Hyderabad, Test Analyst, Putty, VIM Editor, GCC, ETHEREAL, As a Test Analyst I was involved in coordination with Test Manager which involved the following activities: Supported sales team for Test capability demonstrations to Business leaders, create, present approaches, solutions & proposals for various Telecom customers. Provided artifacts for TCoE for Telecom Testing.
• Fraunhofer Institute for SIT, ZAVIR, May’2003 to May’2005, Darmstadt, Germany, Research Assistant, As a Research Team member I was responsible for Coding, developing, testing of the software for TST & Client PC. Exchanging the data between Client PC and TST using Object Exchange (OBEX) protocol.
• Dürr Systems GmBH, Oct’2002 to Mar’2003, Stuttgart, Germany, Developer, As a Developer I was responsible for Creating & Distributing the DB through Tomcat Web server to run it as a system service. Automatic Installation with MSDE 2000 & JAVA without using Data Transformation Services (ex., Enterprise Manager & Query Analyzer). Assigning jobs creating users and giving them access & Database Maintenance.

• 8+, International IT-Experience with Onsite/Offshore RPA, Agile Delivery with Multi Cultural/ Vendor/Lingual with varied culture & customs working in Europe, APAC & US.
• 5+, Project Management Experience in Initiation, Planning, Execution and Monitoring/Controlling with exceptional handling skills & enhance business value collaboratively managed global team to deliver project objectives/KPIs.
• 5+, Scrum Master/Agile consultant in Identifying, Implementing and Transforming Enterprise-wide Agile delivery using Scrum/Hybrid methodologies.
• Experience in Robotic Process Automation, Analyzing System/Business Process Analysis Perform feasibility for Process/Test Automation, Requirements, Scheduling, Project tracking, Test Strategy/Plan, Test/Defect Reports & Dashboards and Traceability Matrix.
• Experience in Waterfall, “V”, Agile & DEVOPS Methodologies.
• Client facing experience with the ability to build & maintain long term customer relationships and trust

Awards:-

• Roll of honor Individual outstanding performance while working with QEdge, Hyderabad
• Bravo, Individual outstanding performance while working with Swisscom, Switzerland
• Best Team award, while working with in Citi-DSD CRS, Hyderabad
• Best Team award, while working with in Roche-Rexis, Mannheim/Hyderabad

Accomplishments:-

• Successful delivery of Payroll BOT on Org level
• During IQA ensured that project Quality is always on L5 (Improved from L3 to L5) in a span of 2 quarters
• Automation Every day, ensured to Execute Automation scripts after every deployment to check if for defects are introduced on already passed tests

• International Experience in Multi Culture and Multi Geography