Summary
Overview
Work History
Education
Skills
Interests
Timeline
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NARENDRA LOWANSHI

Banker
Indore

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

10
10
years of professional experience
3
3
years of post-secondary education
1
1
Language

Work History

Deputy Manager of Operations

ICICI BANK LTD
Indore
10.2022 - Current
  • Key working areas and Responsibilities Coordinate for various inputs from different team
  • Customer account maintains
  • Maintain data accuracy and parity Data management and report generation as per requirement from management ensuring the timely publishing within TAT To provide resolutions on the nature of the request/complaint, status of the customer’s account applying business rules
  • Process Improvements through Initiatives.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Prepared annual budgets with controls to prevent overages.

Senior Executive

Vodafone India Services private limited, UK Operation
12.2015 - 10.2022
  • Key working areas and Responsibilities Coordinate for various inputs from different team
  • Customer account maintains
  • Maintain data accuracy and parity Data management and report generation as per requirement from management ensuring the timely publishing within TAT To provide resolutions on the nature of the request/complaint, status of the customer’s account applying business rules
  • Process Improvements through Initiatives
  • First source Solution private limited

Team Leader

Firstsource Solutions Limited
Indore
09.2012 - 12.2015
  • Key working areas and Responsibilities Effectively coordinate and escalate the unresolved complaints to the respective departments
  • Maintain the team KPI and the performance data on a weekly basis, one to one session with te a m members
  • Maintained Daily, Weekly and Monthly performance report for individual agent
  • Driving the team towards meeting the key deliverables
  • Providing directions for all real-time management crises
  • Establish performance metrics for all CCE’s, support function, review on performance
  • Establish strong review and follow up mechanism
  • Job involved preparing the performance data based on the score card for each individual on a monthly basis, feedback sessions with each individual, quality monitoring and feedback, training for development as well as refresher training as and when needed
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Preparing report for month audit
  • Drive the performance of teammates in order for them to continuously hit their goals.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted with new hire processing and existing training programs.
  • Worked with colleagues to create prototypes for designs and training materials.

Education

Bachelor of Commerce - Financial Accounting

Devi Ahilya Vishwavidyalaya
Indore
07.2012 - 12.2015

Skills

    Microsoft 365

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Interests

Learn new things

Timeline

Deputy Manager of Operations

ICICI BANK LTD
10.2022 - Current

Senior Executive

Vodafone India Services private limited, UK Operation
12.2015 - 10.2022

Team Leader

Firstsource Solutions Limited
09.2012 - 12.2015

Bachelor of Commerce - Financial Accounting

Devi Ahilya Vishwavidyalaya
07.2012 - 12.2015

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