NARENDRA MEHRA

• Co-ordinates and directs the daily patient care operations of the Critical Care Unit.

• Analyses workloads and skill requirements to meet patient care needs.

• Assesses staff competencies and makes patient care assignments.

• Delegates appropriate tasks to appropriate personnel, consistent with legal and professional guidelines and departmental standards.

• Maintains clear communications with the Clinical Nurse Manager regarding unit needs and/or incidents.

• Serves as a resource person on the unit.

• Assists with patient care as needed.

• Identifies appropriate internal controls for department; provides mechanisms to monitor and enforce compliance.

• Performs related duties as required.

• The timely identification and communication of any issues to the Clinical Nurse Manager.

• Demonstrate a confidence/competence in all hospital policies and guidelines.

• Efficient recording of all necessary documentation.

• Effective managements of complaints.

• Monitoring of all risk management processes.

• Maintaining an effective interdisciplinary communication processes.

• Efficient utilisation of pay and non -pay resources.

• Participate in all Critical Care Unit and hospital nursing communication processes (ward meeting/staff forums).

• Utilise all practical opportunities to educate the patient and their families.

• Be a preceptor and or supervisor to students/newly appointed staff.

Participate in their performance review with their Clinical Nurse Manager.

• Maintains good working relationships with other departments and with physicians, patients, families and outside agencies.

• Demonstrates the ability to delegate tasks and responsibilities.

• Participates in ongoing consultation and collaboration with physicians and other care.

• Providers to maximize patient outcomes and unit specific goals.

• Participates in unit-based and interdepartmental QI activities.

• Demonstrates willingness to assist co-workers whenever needed.

• Demonstrate evidence of ability to empathise with and treat patients, relatives and colleagues with dignity and respect.

· Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)

• · Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.

· Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.

· Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

· Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.

· Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.

· Ensures availability of treatment information by filing and retrieving patient records.

· Maintains patient accounts by obtaining, recording, and updating personal and financial information.

· Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.

· Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.

· Helps patients in distress by responding to emergencies.

· Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.

· Maintains operations by following policies and procedures, reporting needed changes.

· Contributes to team effort by accomplishing related results as needed.

· Answer all the patients' questions and address their complaints

· Answer all incoming calls, redirect them when needed

· Receive letters, packages and send them to appropriate destination

· operating office equipment such as photocopier and printers

· Check, sort and forward emails

· Monitor office supplies and place orders when necessary

· Keep updated records and files

· Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)

· Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.

· Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.

· Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.

· Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.

· Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area.

· Ensures availability of treatment information by filing and retrieving patient records.

· Maintains patient accounts by obtaining, recording, and updating personal and financial information.

· Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.

· Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.

· Helps patients in distress by responding to emergencies.

· Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.

· Maintains operations by following policies and procedures, reporting needed changes.

· Contributes to team effort by accomplishing related results as needed.

· Answer all the patients' questions and address their complaints

· Answer all incoming calls, redirect them when needed

· Receive letters, packages and send them to appropriate destination

· operating office equipment such as photocopier and printers

· Check, sort and forward emails

· Monitor office supplies and place orders when necessary

· Keep updated records and files