Narendra Pardeshi
Branch Manager
Bhusawal,425201
Summary
To achieve a challenging career and to work with a professionally managed organization with multidisciplinary team that will enhance my interactive personality and will put my skill to the best of use.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
BRANCH MANAGER
HDFC Bank Ltd.
Bhusawal, Maharashtra
04.2017 - Current
- Ensure achievement of Branch CASACIB NAV budget include EXISTING & NTB Business
- Ensure achievement of Branch Retail asset and Wholesale asset business
- Achievement of deepening of Branch CA & SA, SB-GOS & SBTRS A/cs etc
- Achievement of TASC business which include fee collection / payment gateway / payment solutions etc
- And NTB/ETB TASC relationships
- Ensure achievement of Branch CASA acquisition quality and number of accounts including SB-GOS/CAGOS
- Achievement of IPG Fee Income Branch Budgets through Life Insurance/ Gen Insurance, Mutual Funds/ OTR / Retail Forex etc
- Achievement of Cross Sell its include all Retail Asset ,online products / Agriculture finance etc
- Also responsible for Achievement of Branch Transaction Banking Fee Income budgets through Business Banking fee, CMS, & Treasury Income
- People Management Achievement of resource activation target across BSO/CSO, PB RMs, Business Development Executives, ensuring Branch resources are mentored
- And % of Branch Resource Certified including class room and learning for all identified learning interventions
- Operational Efficiency Effectiveness of operational value adds like Exception report monitoring, User wise voucher checking, Accurate and timely submission of reports, Timely closure of SV and Audit report, Re-KYC updation , Average score of structure visit report etc
- Customer Service Improvement in Service Quality Score i.e
- Onboarding FTNR, Servicing within TAT, closure case that are assigned to branch, Quality Audit scores, Customer experience (Advocacy/Complaints), Participation in progress Initiative for customer retention
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Maintained friendly and professional customer interactions.
- Generated financial and operational reports to assist management with business strategy.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Resolved various issues impacting sales management and business operations.
- Launched new training program to boost employee skills and staff retention rate.
- Examined customer loan applications for loan approvals and denials.
- Engaged employees in business processes with positive motivational techniques.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Assessed employee performance and developed improvement plans.
- Consulted customers to boost product sales and services.
Relationship Manager
HDFC BANK LTD
Bhusawal , Maharashtra
01.2012 - 03.2017
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Facilitated workshops and seminars to educate customers on product features and benefits.
- Participated in staff meetings to discuss innovative strategies to improve services.
Sales Manager
IDBI INTECH, IDBI BANK LTD
08.2010 - 12.2011
- Key responsibility
- Prepare the sales plan and delegate the targets Manage sixteen obst team Achieve and exceed Sales targets
- To follow strategy designed by marketing department and to give necessary feedback generating database and business leads
- To ensure achievement of the quarterly and yearly budget set for each head quarter Assist in implementation of Promotions and below the line activities in conjunction with the Regional Sales manager for new acquisition of customers across segments
- To train the Sales Executive on product knowledge
- To train the Sales Executive on selling skills
- To identify the gaps in knowledge & skills areas of Sales Executive and accordingly assist them & work on solution to achieve the set target for the Sales Executive
- To drive the sales of office by motivating Sales Executive
- Work in close coordination with Sales Manager
- Conduct performance review and planning sessions
- Organizing events for Brand promotion & Brand related activities
- Supervise Sales Executive to ensure they are meeting established standards and complying with requirements and kyc.norms, as Sr Sales Exe
- From
Sr Sales Executive
HDFC Bank LTD
03.2007 - 08.2010
- Achieve and exceed Sales targets
- Sell different types of Accounts
- Achieve the targets set in terms of Product and customer segment
- Prepare the sales plan and delegate the targets
- To ensure achievement of the quarterly and yearly budget set for each head quarter
- Assist in implementation of Promotions and below the line activities in conjunction with the Regional Sales manager for new acquisition of customers across segments
- To follow strategy designed by marketing department and to give necessary feedback
- Generating database and business leads
- To train the Sales Executive on product knowledge
- To train the Sales Executive on selling skills
- To identify the gaps in knowledge & skills areas of Sales Executive and accordingly assist them & work on solution to achieve the set target for the Sales Executive
- To drive the sales of office by motivating Sales Executive
- Work in close coordination with Sales Manager
- Conduct performance review and planning sessions
- Organizing events for Brand promotion & Brand related activities
- Supervise Sales Executive to ensure they are meeting established standards and complying with requirements and kyc
- Chievements
- Increase the effectiveness of Sales Executive on calls
- Helped the Sales Executive to shoulder higher responsibilities
- Part of Strategic Team of office
- Achieved Most Favorite Person Award of Office
- Ensure the best in terms of quality of sales and productivity standards
- Met with members to understand goals and recommend solutions to fit specific needs.
- Educated and worked with clients on ROI terms to find accurate solutions.
- Networked to identify potential new clients and expand geographic territories.
- Targeted accounts at senior and executive levels and secured funding for future initiatives.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Education
Bachelor of Commerce - Commerce
North Maharashtra University
Nahata College 06.2002 - 06.2005
Skills
Relationship building and management
Business development expertise
Background in mutual funds, stocks, bonds and investments
Relationship Management
Marketing
Verbal/written communication
Proficient in MS Office
Sales expertise
Employee Development
Banking
Revenue Generation
Documentation
Goals and performance
Staff Management
Staff Training
Loans
Approachable
Strong team-builder
Product training
Business Development
Resourceful nature
Community Relations
Human resources knowledge
Cash handling expertise
Sales professional
Bank security expert
Project Management
Customer service awareness
Team Player
Timeline
BRANCH MANAGER
HDFC Bank Ltd.
04.2017 - Current
Relationship Manager
HDFC BANK LTD
01.2012 - 03.2017
Sales Manager
IDBI INTECH, IDBI BANK LTD
08.2010 - 12.2011
Sr Sales Executive
HDFC Bank LTD
03.2007 - 08.2010
Bachelor of Commerce - Commerce
North Maharashtra University
06.2002 - 06.2005