A motivated individual having an overall 14+ years of successful retail experience ranging from store operations, business development, training / recruitment, P&L, loss prevention and franchisee management. Enthusiastic & eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Develop and implement training programs for loss prevention team members.
Conduct OJT and training sessions for new hires, and ongoing training for existing staff.
Analyze data and trends to identify potential areas of risk, and develop strategies to mitigate them.
Assess training effectiveness through evaluations and feedback mechanisms.
Lead regular meetings to discuss challenges, share best practices, and reinforce training objectives.
Train staff on the use of surveillance equipment, and other loss prevention technologies.
Provide guidance and support in the detection and reporting of investigations.
Review of investigations individually and in the aggregate to identify potential areas of improvement with respect to investigation procedures and protocols.
Follow up with the stakeholders for IR closure in given TAT
Carry out the risk Assessment of company assets and implement mitigation measures under the overall Risk management framework of RIL.
Support business for ensuring safe and secure environment for all customers, visitors and employees within territory.
Implement standard control measures such as audits and other checks for the mapped sites. Conduct periodic training of employees for fire and emergency response procedures as per policy.
Support business during crisis situations through coordination with the security operation center, SLP field resources and business teams. Investigate all cases of thefts, misappropriations, misconducts as per defined process and follow up with respective stakeholder for closure of action.
Effectively manage and review P&L of the store to optimize store profitability and standards.
Responsible for sales operations, business development, store audit & VM.
Plan & Execute marketing strategies to support stores to drive and achieve sales targets
Continuously tracking the performance of the store against the set yearly, quarterly & monthly business plan. And identify underperforming category and develop a business plan to address and manage issue effectively.
Coordinate with the category teams to ensure product and support available to the store on time.
Motivating and inspiring the store team to meet & exceed organization goals, KPI and build brand image
Ability to Multitask Effective, Retail Operations Presentation, Analytical Skills Effective Interpersonal, Skill Effective verbal and written communication Good organizational & follow through Skill
Nominated for Best Store Manager award twice in Reliance Retail.
Nominated as NSO & Retail Coordinator for Rajasthan cluster in Reliance footprint
Nominated for Best Store & Store Manager award in Pantaloons