Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Languages
Timeline
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Narendra Rana

Narendra Rana

Ghaziabad

Summary

Multi-faceted Business Development Manager with a proven record of meeting sales quotas. Skilled in mentoring top-performing teams (team Size 5-10). Offering 13 years of progressive career background in corporate growth and development.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Branch Manager

Karcher India
Noida
04.2024 - Current
  • Developed strategies to increase customer satisfaction and loyalty.
  • Conducted regular performance reviews for all employees in the branch.
  • Monitored financial performance of the branch on a monthly basis.
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Analyzed data to identify trends related to products, services, customers and markets served by the branch.
  • Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
  • Resolved escalated customer complaints in a timely manner.
  • Coordinated promotional campaigns for new products or services in order to boost sales revenue.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.

Business Development Manager -North India

Kärcher India
Noida
01.2020 - 03.2024
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Exceeded targets by building, directing, and motivating a high-performing sales team.
  • Assessed each location's individual and team performances, analyzing data trends to determine the best methods to improve sales results.
  • Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
  • Boosted market share by establishing sales and distribution channels, developing new ARC, and solidifying sales partnerships.
  • Contacted key accounts regularly and achieved high satisfaction scores by routinely reassessing needs and resolving conflicts.
  • Collaborated with internal teams to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Executed successful promotional events and trade shows.
  • Developed and implemented strategies to increase sales and market share.

Key Account Manager

Kärcher India
Noida
01.2018 - 03.2020
  • Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
  • Maintained responsibility for sales, contracts, negotiations, and reporting for an account worth over Rs. 20 MINR.
  • Established agreements for Products approvals or product replacements (Honda 2W, MSIl, Tata Motors, Kia Motors, Toyota, Hero MotoCorp etc.)
  • Selected correct products based on customer needs, product specifications, and applicable regulations.
  • Negotiated prices, terms of sales, and service agreements.
  • Developed new business relationships and maintained existing ones through regular communications and effective account management.

Territory Sales Manager

Kärcher India
Noida
01.2015 - 12.2017
  • Coached sales associates and Channel Partners in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Customer relationships by hosting product-focused events.
  • Offered new and existing customers profitable products to maintain strong territory-wide revenue.
  • Established and maintained 10 accounts, expanding territory by 25% sales growth.

Assistant Sales Manager

Kärcher India
12.2011 - 12.2014
  • Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
  • Deepened sales channels by leveraging UP East and West, Uttarakhand, and Delhi NCR partnerships, growing territory by 30%.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Managed the entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit, and customer satisfaction plans.

Education

Bachelor of Science - Science (PCM)

HNB Garhwal University
Srinagar, Uttrakhand
12.2014

MBA - Marketing and Finance

Uttrakhand Technical University
Dehradun
06.2010

Skills

  • Business development expertise
  • Strategic Planning
  • Key Account Management
  • Account analysis expertise
  • Coaching and Mentoring
  • Goals and performance
  • Revenue Generation
  • Network development
  • Interviewing and Hiring
  • Excels in team leadership
  • Conflict Resolution

Certification

  • Negotiation Skills, leadership Training by Dale Carnegie
  • Highest sales achiever.

Accomplishments

  • 2018-2019, Recruited and developed 4 new sales professionals.
  • 2018-2019, Increased sales 20% by developing new marketing initiatives like new product application, Market penetration, Key account management etc.
  • 2018-2019, Developed more than 10 ARC’s with Automobiles OEM’s and increased the verticals sales by 20%.

Languages

  • Hindi
  • English

Timeline

Branch Manager

Karcher India
04.2024 - Current

Business Development Manager -North India

Kärcher India
01.2020 - 03.2024

Key Account Manager

Kärcher India
01.2018 - 03.2020

Territory Sales Manager

Kärcher India
01.2015 - 12.2017

Assistant Sales Manager

Kärcher India
12.2011 - 12.2014

Bachelor of Science - Science (PCM)

HNB Garhwal University

MBA - Marketing and Finance

Uttrakhand Technical University

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