Narendra Sahu
Delhi
Summary
- Overall 10 plus years of experience in Handling IT Infrastructure Complete cycle management. I am seeking a position to utilize my skills and abilities in your company that offers professional growth while being resourceful, innovative. I am a persistent seeker of learning determined to become a better person with every step in my career.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Manager - IT Infra & Operations
Bada Business Pvt. Ltd.
03.2019 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained up-to-date knowledge of company products and services.
- Managed customer service inquiries and complaints in a timely manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Delegated daily tasks to team members to optimize group productivity.
- Developed a system for tracking inventory and ordering supplies as needed.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Supervised daily operations including scheduling shifts, assigning duties.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Completed inventory audits to identify losses and project demand.
- Maintained knowledge of advances in information technology systems and applications.
- Created detailed documentation for new or updated IT systems and procedures.
- Coordinated with third-party vendors for maintenance tasks such as troubleshooting network issues.
- Performed daily system monitoring, verifying the integrity and availability of all servers, systems, and key processes.
- Controlled operational IT budget and expenditures within department parameters.
- Assisted in developing and maintaining IT systems, networks, and databases.
- Participated in meetings with stakeholders regarding upcoming projects or initiatives involving IT infrastructure.
- Managed backup, user account and helpdesk systems.
- Managed user accounts for internal staff as well as external vendors and suppliers.
- Researched latest technologies to improve the efficiency of current IT operations.
- Provided company users with tech support for IT problems and account maintenance.
Sr. IT Support Engineer
Bansal Hi-Tech System Pvt. Ltd.
04.2018 - 02.2019
- Ensuring optimal IT service management with 100% availability of IT resources as per requirement, timely incident management, managing IT service disaster solutions within the timelines. IT includes IT software, hardware, antiviruses, OS, networking, cabling,cloud server & Websites.
- Installed Cyberoam for multiple locations of our organizations in interconnected manner. Monitoring Network & Managing Cyberoam firewall policies. Routine Maintenance, Policies enforcement & Reports Generation. Also worked on Check Point & SONICWALL.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Delivered products to customer locations on time.
Technical Support Engineer.
Interlink Info System Pvt. Ltd.
09.2014 - 03.2018
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Evaluated software or hardware to recommend improvements or upgrades.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Analyzed network traffic using industry-standard tools to diagnose application stability and performance issues.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Provided senior technical support to both in-house staff and user departments for network applications.
- Supervised and directed workers engaged in installation of data communication equipment and software.
- Fulfilled client customization requests for managed systems and software components according to internal business requirement policies.
- Advocated for end-users, performing tests and problem analysis for server, desktop, and IT infrastructure work.
- Provided remote assistance to end-users when needed.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
Customer Support Executive.
Esquire Point Sony Authorized Service Center
04.2012 - 07.2014
- Monitored inventory levels of spare parts required for repairs.
- Assessed and identified issues and quickly resolved to restore functionality.
- Installed new systems and components according to service orders and manufacturer instructions.
- Inspected damaged, worn and faulty parts and performed appropriate adjustments and replacements.
- Replaced defective mechanical and electrical parts with soldering irons following diagrams.
- Tested laptop functionality after repairs were completed to ensure proper operation.
- Offered repair or service options to help customers make decisions.
- Installed operating system updates and drivers for laptops.
- Created detailed reports documenting the findings of each repair job.
- Assisted customers with software and hardware related problems, including installation of new components.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Recognized by management for providing exceptional customer service.
Education
M.Sc. in Computer Science
Awadhesh Pratap Singh University
Rewa (M.P.)08.2023
Bachelor of Computer Application
Makhanlal Chaturvedi Rashtriya Patrakarita Vishwav
Bhopal (M.P.)07.2008
Intermediate
M.P. Board
Bhopal (M.P.)06.2005
High School
M.P. Board
Bhopal (M.P.)06.2003
Skills
- Operating System:- Installation, configuration and maintaining Microsoft ALL client Windows OS and Windows Server 2003, 2008,2012 Also familiar with Linux and Mac OSManaging configuring and troubleshooting local user,groups, files and folder permission and attributes, Compression and encrypting and decrypting files and folder, desktop setting, Hard disk partition/formatting, disk Management
- Software:- Installing, Configuring & troubleshooting Ms Outlook 2003, 2010 & 2016 & o365 and all Type S/W, Adobe Console Management,Backup Software, Antivirus, Biometric Software Working and Manage Dialer S/W, CMS,ERP, JIRA
- Hardware:- Installing, Configuring & troubleshooting all IT Devices, Assembling and Disassembling Computers and Laptops Parts, Troubleshooting Hardware Problems
- Network Essentials:- Configuration and maintaining LAN, IP addressing, Cabling, Punching Lan Cable, Wireless Modems and Routers, Firewall, Hub & Switch and Troubleshooting
- Server:- Installing and working Active Directory, DNS, DHCP, FTP, PRINT, NAS Server, remote Connectivity, managing local and domain user’s account and groups, sharing Permissions Cloud Computing Services
- Cloud Technology:- Azure (PAAS/IAAS), Office365, AWS Projects
- Database :- MySQL,Mongodb
- Firewall:- Cyberoam, Sophos UTM, SonicWALL
Certification
- JNCIA-ER( Juniper Network Certified Internet Associate ) from Juniper Networks in 2009 (Reg. No.- S4ASYD562C ).
- Microsoft Certificate of Participation from HCL Career Development Centre, Indore (M.P.) in 2009.
- HCE (HCL Certified Engineer) from HCL Career Development Centre, Indore (M.P.) in 2010.
- Microsoft® Exchange Server 2003 from HCL Career Development Centre, Indore (M.P.) in 2010.
- Certificate Course in PHP & JOOMLA from Info Centroid Solution Pvt. Ltd. Indore (M.P.) in 2012.
- CCCA (Certificate Course in Computer Accounting) from R.G.C.S.M., Kota (Raj.) in 2007.
- CCO(Certificate in Computer Operations) from M.P. Bhoj (Open) University, Bhopal (M.P.) in 2004
Timeline
Assistant Manager - IT Infra & Operations
Bada Business Pvt. Ltd.
03.2019 - Current
Sr. IT Support Engineer
Bansal Hi-Tech System Pvt. Ltd.
04.2018 - 02.2019
Technical Support Engineer.
Interlink Info System Pvt. Ltd.
09.2014 - 03.2018
Customer Support Executive.
Esquire Point Sony Authorized Service Center
04.2012 - 07.2014
M.Sc. in Computer Science
Awadhesh Pratap Singh University
Bachelor of Computer Application
Makhanlal Chaturvedi Rashtriya Patrakarita Vishwav
Intermediate
M.P. Board
High School
M.P. Board
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