Narendra Tinnaluri
Guntur
Summary
- To be involved in work where I can utilize skill and creatively involve with system that effectively contributes to the growth of organization.
- Highly motivated and hardworking with a positive thinking, friendly personality and a great team player.
- Never compromise on the quality of work.
- Anticipating the guest requests and fulfilling it with utmost care.
- Effective in Verbal and written communication skills: English & Hindi
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
41
41
years of post-secondary education
Work History
Guest Delight Manger
Jubilant Food Works
Vijayawada
07.2021 - Current
- Developed strong guest relationships, resulting in repeat business and increased loyalty to the brand.
- Continually evaluated operational processes, identifying inefficiencies and implementing improvements to streamline workflows and maximize productivity.
- Implemented employee training programs focused on enhancing communication skills and understanding diverse cultural backgrounds of guests visiting the property.
- Created a positive work environment by recognizing employee achievements and providing constructive feedback to encourage growth.
- Managed resolution of customer complaints, maintaining professionalism and keeping guest satisfaction as a top priority.
- Conducted regular staff meetings to communicate updates, address issues, and promote teamwork among employees.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Waiter (All day dining Restaurant)
Hilton Kuwait Resort
- Duties & responsibilities: Welcoming the guests and taking care of their seating arrangements
- Take orders and serve food and beverages to guest
- Perform consistent check-ins with guest to ensure satisfaction and address complaints swiftly
- Answer questions about the menu and make recommendations when appropriate or requested
- Following proper sequence of meal courses
- Assist a team of hosts and hostesses by greeting, seating, and thanking guest
- Communicate with kitchen staff directly and via computers
- Coordinating with other team mates for quick and efficient services.
Waiter(Banquet)
CROWNE PLAZA / Holiday Inn DOHA
10.2019 - 4 2020
- Duties & responsibilities: Take Food & Beverage order and serve as per order
- Banquet event setups like (Wedding, Meeting)
- Attended Banquet level 1, level 2 and Bar training
- Worked during whole department inventor
- Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in banquet event order
- Attend all pre-shift meeting to ensure events flow smoothly
- Communicate any areas of need, problems, and concerns from guest to banquet Manager
- Delivering Alcoholic and Non alcoholic drinks for service to customer table.
Waiter (Banquet / All day Dining)
Sheraton Bahrain
04.2016 - 04.2017
- Duties & responsibilities: Preparing the Mise en place for the events in the store
- Arranging the set up in the ballroom as requested in the Event order
- Setting up the Food and beverage stations according the menu chosen by the guest
- Learned how to take Food & Beverage order and serve as per order
- Learned various kind of Banquet event setups like (Wedding, Meeting)
- Attended Banquet level 1, level 2 and Bar training
- Worked during whole department inventory
- Maintain the cleanliness of the workplace with highest standard in place.
Education
Global Hospitality, 3years Bachelor's Degree of Hotel Management -
Westin College of Hotel Management (Vijayawada affiliated to Krishna University)
Intermediate - undefined
Vikas Junior College Guntur AP
10th Matriculation -
Vikas High School Guntur AP
Guntur, IndiaSkills
High-volume dining
Guest Relations Management
Food spoilage prevention
Food safety understanding
Order Management
Order Accuracy
Guest Relations
Cash Handling
Upselling techniques
Relationship Management
Accomplishments
- Have achieved certification for star performer awards in F&B Service in 2018 in the authority of Hilton Kuwait Resorts.
- Have completed Industrial Training with Grand Hyatt Goa in all 4 major departments (Front office, Housekeeping, F&B Production and F&B Service) from September 2015 to January 2016.
Timeline
Guest Delight Manger
Jubilant Food Works
07.2021 - Current
Waiter(Banquet)
CROWNE PLAZA / Holiday Inn DOHA
10.2019 - 4 2020
Waiter (Banquet / All day Dining)
Sheraton Bahrain
04.2016 - 04.2017
Waiter (All day dining Restaurant)
Hilton Kuwait Resort
Global Hospitality, 3years Bachelor's Degree of Hotel Management -
Westin College of Hotel Management (Vijayawada affiliated to Krishna University)
Intermediate - undefined
Vikas Junior College Guntur AP
10th Matriculation -
Vikas High School Guntur AP
Personal Information
- Age: 26 Years
- Father's Name: LAKSHMARAO TINNALURI
- Mother's Name: VENKATA RAMANA TINNALURI
- Date of Birth: 01/02/96
- Gender: MALE
- Nationality: INDIAN
- Marital Status: UNMARRIED
Disclaimer
The above furnished details are true and correct to the best of my knowledge.
Personal Information
- Age: 26 Years
- Father's Name: LAKSHMARAO TINNALURI
- Mother's Name: VENKATA RAMANA TINNALURI
- Date of Birth: 01/02/96
- Gender: MALE
- Nationality: INDIAN
- Marital Status: UNMARRIED
Disclaimer
The above furnished details are true and correct to the best of my knowledge.