Summary
Overview
Work History
Education
Skills
Certification
Languages
CUSTOM
PERSONAL INFORMATION
Timeline
Generic

Narendra Tummala

Hyderabad

Summary

Experienced IT professional with a strong background in remote support, Active Directory, and infrastructure support. Proficient in Windows troubleshooting, macbook configuration, and network troubleshooting. Skilled in cloud computing, Intune MDM devices, hardware maintenance, end user computing, Citrix, and Wintel. Adept at providing comprehensive support for O365 and Linux basics. Committed to leveraging technical expertise to enhance organizational efficiency and user satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Provisional Analyst

Caprus IT Pvt Ltd(Client-Salesforce)
Hyderabad
05.2022 - Current
  • Infrastructure services: DNS, DHCP,VLAN,VTP,STP, RDP protocol according to customer’s business demand
  • Hands on experience on Cabling, Crimping and Network connectivity
    Having Good knowledge on cisco Routers, Switches, Hub and firewalls.
  • Experience on handling OS and system hardware and network related Issues as well
  • Having Good knowledge on Routing Awareness: Static Routing & dynamic Routing (RIP, RIPV2,
    EIGRP, OSPF)
  • Having Good knowledge on Access Control List & Network Address Translation
  • Having Good knowledge on work group & Domain module, snapshot & disk quota,
    Group Policy Management.
  • Good understanding of OSI layers model & TCP/IP protocol suite
  • Installation of OS in Mac, Windows and ubuntu
  • Handled Active Directory services with basic access (unlock/enabling, Password reset and Bit locker) related issues
  • Handled JAMF with (Device enrolment, Device encryption password, OS & patch upgrades)client asset management
  • Hardware troubleshooting (Windows & MAC) Machines
  • Handled new hire onboarding session and initial laptop setup
  • Set up network access, VPN configurations, and secure remote desktop environments for hybrid and remote employees
  • Managed and maintained an up-to-date inventory of over IT assets, including laptops, desktops, mobile phones.
  • Integrated asset tracking systems with T service management tools(e.g.servicenow,aseet tracking system)
  • Providing Support to the users at Techbar and also supported them in mobile configuration.
  • Working on Tickets, Tasks within defined SLA'S and updating them frequently with adequate updates.
  • Worked on VPN tools Zscaller, Cisco VPN, and fixing the end user issues on time
  • Provided remote support to customers and field technicians.
  • Performed system patches, upgrades, and maintenance.
  • Installed and configured hardware and software.

Sr. System Engineer

Microland Pvt Ltd(Client-Bank of America)
Hyderabad
07.2020 - 05.2022
  • Troubleshoot and resolved all arising technical issues related to systems.
  • Collaborated with clients, vendors and IT support staff during system creation, set up and maintenance.
  • Configured networks according to set specifications.
  • Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
  • Installations, administration and configuration of (Mac, Linux, Windows) operating system.
  • Deploy laptops and desktops to a user's physical location and provide physical installation of hardware and peripherals (e.gDocking stations, CAC readers)
  • Provide hardware and software problem resolution for end users
  • Builds PCs with current imaging technology for stock
  • Analysed reported technical issues to diagnose, trace and correct issues
  • Work in Smtools to install and uninstall the software's in end user machines
  • Handling the On-Boarding for new jonnie allocation of it assets
  • Handling the Of-Boarding for collecting IT assets of end users

System Administrator

Planet PCI Info Tech Limited
Hyderabad
06.2018 - 07.2020
  • Configured, tested and maintained network equipment.
  • Backed up data daily to prevent undue information loss and coordinated disaster recovery plans.
  • Investigated problems with hardware and software to trace faults.
  • Executed routine maintenance tasks and troubleshooting procedures to sustain system configurations and software installations.
  • Worked with vendors to evaluate and integrate new hardware and software solutions.
  • Implemented software and hardware upgrades to boost system speed.

Trainee Engineer

Krypto's Technologies
Chennai
04.2017 - 11.2017
  • Installation of Windows OS & Mac OS and resolving issues.
  • Work experience on Active Directory Domain Controller (ADDC).
  • Creation& Deletion of User in AD.
  • Folder Access& Permissions to User's.
  • Network Drives Mapping.
  • Experience in Interaction with users through calls of different location and providing remote support
  • Encryption& Decryption through McAfee
  • Preparation of Daily Report for Requests closure& pending requests.
  • Outlook problems, office2010, office2013, office365.
  • PST Creation& PST Repair& Taking backup.

Education

B.Tech - Electronics and communication Engineering

Krishna University
Machilipatnam, IN-AP
04.2015

Intermediate - M.P.C

Sri Chaitanya Junior College
Machilipatnam, Andhra Pradesh
04.2011

SSC -

Somu High School
Machilipatnam, Andhra Pradesh

Skills

  • Network Troubleshoots
  • Windows Troubleshooting
  • Active Directory
  • Infra Support
  • Linux Basics
  • O365
  • Remote Support
  • Macbook Configuration
  • Cloud computing knowledge
  • Intune MDM Devices
  • Hardware Maintenance
  • End user computing
  • Citrix

Certification

  • CCNA (Cisco certified Network Associate)
  • MCSE (Microsoft Certified solution’s Expert)

Languages

English, Telugu

CUSTOM

  • Service Now
  • ITSM Remedy Tool
  • Supportforce

PERSONAL INFORMATION

  • Total Experience: 7 Years 5 Month
  • Date of birth: 1992-11-11
  • Gender: Male
  • Marital status: Single

Timeline

Provisional Analyst

Caprus IT Pvt Ltd(Client-Salesforce)
05.2022 - Current

Sr. System Engineer

Microland Pvt Ltd(Client-Bank of America)
07.2020 - 05.2022

System Administrator

Planet PCI Info Tech Limited
06.2018 - 07.2020

Trainee Engineer

Krypto's Technologies
04.2017 - 11.2017

B.Tech - Electronics and communication Engineering

Krishna University

Intermediate - M.P.C

Sri Chaitanya Junior College

SSC -

Somu High School

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