Narendrababu Chejerla

• Responsible for daily deposit verification to the clients.
• Responsible for sending the cash position to the client on daily basis.
• Responsible for working on weekly reports as per the client request ( Credit card,gift card, delivery service)
• Responsible for month end final reports.
• Responsbile for Investigate misapplied payments to correct and ensure proper allocation.

• Responsible for define configuration specifications and business analysis requirements.
• Configuration of Zuora product catalogs SKU's (such as one time, recurring, usage charges) based on the business needs.
• Configuration of Billing & Payment & commerce & finance & reporting settings in zuora.
• Offer configuration into the Postman API tool ( UAT & production) environment.
• In AHA tool updating of each offer status and For new features about the offer updated into confluence page.
• In JIRA tool raising tickets of offer issues.
• Communicate key insights and findings to product team.
• Creating report on technical issues and make recommendations to product team.
• Conducting GO No Go meeting as per the business requirements.
• Conducting technical kick off calls as per the business requirements to internal teams.
• Participation of business discovery meetings as per the requirements.
• Giving offer Demo's to offer team and L2 team for On- boarding the offer.
• Configuration of offer into the DSC (Digital supply chain) Backend.
• Analyzed open orders, backlog, and sales data to provide sales team with insights.

• Worked with credit management team to releasing the credits against the orders Payments.
• Responsible of handling the additional Reporting activates (Email allocation, Cases allocation, Root cause analysis (RCA), Aging outstanding credit reports).
• Helping sales & Traffic Departments in managing financial orders to help them control credit exposure, make payments on time, and reduce risk of customer disputes.
• Handling the e-mails of credit enquires, payments, credit ratings, credit applications on daily basis (TAT)
• Analyze and assess the financial statements and credit history existing and potential clients.
• Review credit applications and perform credit checks.
• Consult and negotiate with clients regarding financial transactions, payment terms and credit limits.

• Receiving dispute from customer and analyzing dispute and issue the credit note based on Rates quoted and validate the special deals and tariff.
• Expertise on AWB queries, billing Issue’s, service failures, lost & damaged shipments, in correct rates, in correct weights.
• Analyzing over payments based on customer statements and if refund request is valid we used to credit the customer or else we will reject the customer query via detailed explanation through email.
• Handled invoice disputes from customers regarding the payment terms contacting the various departments like sales, Customer service, Depot to resolve the disputes earlier.
• Handling rates audit which means comparing the service contract rates against the Invoice copy and amend the rates if any wrong invoice sent to customer earlier.
• Expertise on working multiple complex queries from the customer and resolved by taking the appropriate decision without much impacting the customer as well as our client.
• Analyzing and investigating short-paid OR short-billed services, resolving customer queries/issues.
• Providing balance confirmation and statement of accounts to Customers.

Worked with Services Billing Team, to generate bills to customer as a core activity by adhering to client Billing Standards & Processes.

• Creating customer contracts as per the WQM Tickets.
• Preparation of Invoices Weekly & Bi-weekly & Monthly & Quarterly in Oracle JDE Tool.
• Preparation of Weekly Reconciliations for Labor Reports for Customer Monthly Billing.
• Resolving Client Tickets as per SLA Time line.
• Preparing the invoice Backup’s to the customer.
• Preparing AR Batch creation for posting the Invoices.
• Pulling the Labor & Expenses & Burden reports for preparing invoices.

• Responsible for handling following aspects of Billing in AR :( End to End Process of Billing)
• Worked leading of Fire Extinguisher Manufacturing Firm with involves Order to Cash Process in AR.
• Responsible for Order Quotations & Approvals.
• Daily Basis Customer Master Data Sent to CMD Team. For Customer Creation
• Preparation of the Accounts Receivable Invoices (Service Tax & VAT Billing) in Daily Basis.
• Preparation of Credit Notes (GRN) Against Tax Invoices in Accounts Receivable.
• Responsible for AR Batch creation & Posting in Invoices in ERP Software.
• Preparation of Stock Transfer Invoice & Reconciliations.
• Resolving Customer Queries through E- Mails
• Preparation of AR Aging Reports Weekly Basis& Monthly Accruals
• Preparation of MIS Reports (Order Bookings & Cancellations, Collections) Reports to Regional Manager.