Narendra Babu Giddaluri
Vijayawada
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Manager
Cloud9trip
Vijayawada
02.2022 - Current
- Trained and mentored team members on customer service best practices.
- Developed and implemented standard operating procedures for service operations.
- Managed customer inquiries through multiple channels, ensuring timely responses.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Oversaw daily operations, ensuring compliance with company policies and standards.
- Resolved escalated customer issues with effective problem-solving techniques.
- Monitored team performance metrics to drive continuous improvement initiatives.
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Food and Beverage Team Leader
Burj Al arab
Dubai
03.2016 - 10.2019
- Supervised daily operations of food and beverage service areas.
- Trained team members on customer service and food safety standards.
- Coordinated dining reservations and managed guest seating arrangements.
- Monitored inventory levels and ordered supplies as needed.
- Assisted in menu planning and design for special events.
- Developed training materials to enhance team performance and knowledge.
- Resolved guest complaints promptly to maintain high satisfaction levels.
Education
BHM - Hotel Management
Westin College of Hotel Management
Vijayawada, India 06.2013 - 02.2016
Intermediate
Vijayawada, IndiaRavindra Bharathi Public School
Vijayawada , India Skills
- Customer service
- Team training
- Standard operating procedures
- Customer feedback analysis
- Problem resolution
- Customer relationship management
- Quality assurance
- Inventory management
Languages
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Telugu
First Language
Tamil
Upper Intermediate (B2)
B2
Accomplishments
- Top performer
Got star of the month
Recognised trainer from the L & D
Timeline
Customer Service Manager
Cloud9trip
02.2022 - Current
Food and Beverage Team Leader
Burj Al arab
03.2016 - 10.2019
BHM - Hotel Management
Westin College of Hotel Management
06.2013 - 02.2016
Intermediate
Ravindra Bharathi Public School