Narendra Kumar Rathod
Ahmedabad
Summary
Customer Support Coordinator with relevant experience in managing customer service operations, coordinating team tasks, and implementing customer service policies. Known for strengths in problem-solving, communication, and leadership skills. Proven track record of improving customer satisfaction and fostering positive relationships. Notable impact includes streamlining processes to efficiently handle customer inquiries and resolve complaints.
Hardworking employee with customer service, multitasking, and time management abilities.
Overview
14
14
years of professional experience
Work History
Customer Support Coordinator
Flipkart
Ahmedabad
09.2024 - Current
- Assisted customers with product inquiries, technical support and other customer service related issues.
- Provided timely responses to customer emails and phone calls.
- Resolved customer complaints in a professional manner.
- Monitored customer satisfaction levels through surveys and follow-up calls.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Analyzed reports, call monitoring, surveys and vendor relations to refine and maintain workflows and procedures,
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
Banking Customer Service Representative
ESMSYS. PVT
Ahmedabad
03.2022 - 08.2024
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Processed loan applications and verified documentation for accuracy.
- Informed customers about new products or services available through the bank.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Customer Support Coordinator
Airtel D2H
Ahmedabad
01.2020 - 04.2022
- Assisted customers with product inquiries, technical support and other customer service related issues.
- Provided timely responses to customer emails and phone calls.
- Resolved customer complaints in a professional manner.
- Responded to escalated customer issues promptly.
- Coordinated with internal departments to ensure quality service delivery.
- Trained staff on customer service best practices and protocols to maximize efficiency and improve customer satisfaction.
Customer Support Coordinator
Videocon DTH
Ahmedabad
01.2014 - 12.2020
- Assisted customers with product inquiries, technical support and other customer service related issues.
- Provided timely responses to customer emails and phone calls.
- Resolved customer complaints in a professional manner.
- Investigated complex cases that require additional research or escalation to higher level support staff members.
- Coordinated with internal departments to ensure quality service delivery.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
Customer Service Executive
Vodafone
Ahmedabad
01.2011 - 11.2014
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
Education
Bachelor of Arts - Economics
Gujarat University
Ahmedabad04-2011
Skills
- Software troubleshooting
- Complaint handling
- Reporting and analysis
- Customer relations
- SLA management
- Inter-department collaboration
- Customer support plan development
- Service issue resolution
- Feedback collection
- Client relationship building
- Proficient in [software]
- Customer education
Languages
Gujarati
First Language
English
Upper Intermediate
B2
Hindi
Advanced
C1
Timeline
Customer Support Coordinator
Flipkart
09.2024 - Current
Banking Customer Service Representative
ESMSYS. PVT
03.2022 - 08.2024
Customer Support Coordinator
Airtel D2H
01.2020 - 04.2022
Customer Support Coordinator
Videocon DTH
01.2014 - 12.2020
Customer Service Executive
Vodafone
01.2011 - 11.2014
Bachelor of Arts - Economics
Gujarat University