NARENDRAN V.N
Senior Consultant- International Sales
No. 206, 9th Avenue Apartment, 9th Street, Bank Avenue, Babusapalya, Bengaluru
Summary
Seeking a position in a dynamic environment to use extensive experience in developing, managing, and analyzing infrastructures, operations, customer-service solutions, cross-functional operations, and tactical planning.
Motivated, personable professional with a more than 16 years of experience in various business domains. Having successful record of supervising processes in a BPO environment, Business Development, Inside sales, Account Intelligence and Sales support. Constantly endeavoring to better my own performance in team management. Diplomatic and tactful with professionals and non-professionals at all levels. Self-motivated leader, results-driven in company operations and all aspects of information technology, with business & technical background and manufacturing process. Possess an in-depth understanding of emerging technologies.
Overview
27
27
years of professional experience
Work History
Senior Consultant- International Sales
Algonomy (Prev. Manthan Systems and RichRelevance)
1 2011 - Current
- Responsible for positioning Retail analytical products and services to respective department heads of Retail and CPG customers in ANZ, SEA, EU, MEA & Africa
- Up-sell and Cross Sell to existing clients
- Cold calls, emails, messaging through other channels to CXO's and Heads of department -IT, Sales and Marketing, Merchandising, Supply Chain, Ecommerce, Digital
- Have hands-on experience on CRM tools like Salesforce, Zoho, Outreach
- Cleaning up of database on Salesforce by extensive search and calling to get right details for mass mailers and right RPC
- Drive new business opportunities using extensive market research and cold calling
- Generated geography-specific databases which included names of target retail organizations, Head of departments, Contact details including email id's and phone numbers, organization revenue details, IT systems related details, company websites, and other relevant details required for a targeted sales strategy
- Assist Sales and Marketing team during events and campaigns
- Working closely with product heads to customize solution offering based on market response, customer response, and competition
- Assist Head of sales in preparing collaterals and presentations ad-hoc to facilitate during product demos
- Research and pitch for channel partners across regions
- Achievements: Top performer for the last 3 years delivering good qualified leads
- Have helped sell all products/services under Algonomy's portfolio
- Have helped win more than 15 logos
- 2 end-to-end logos won
- Single source of contact for two closures in EU and SEA
- Most number of registrations got for events/webinars that took place in Singapore, Malaysia, and Thailand
- Responsibly generated good quality/qualified leads in most Geo's assigned
- Helped find relevant channel partners and assisted in the contract signing process.
Assistant Manager - Operations
Aditya Birla Minacs
06.2003 - 12.2009
- Review all new or revised policies and regulations of the system
- Coordinating with US and Canadian client for compliance
- Determine if new rules or modifications of current rules are recommended
- Manage and supervise the team to ensure that service level agreements (SLAs) and quality standards are achieved
- Communicate organizational goals to the Team Leaders and Associates to ensure achievement of the same
- Scheduling associates based on the requirement of the project on a daily basis
- Plan project requirements like systems, number of associates, accessories
- Assist process trainers from US in training the new associates
- Assist the training team in designing effective training modules
- Interact with the dialer team for smooth functioning
- Prepare daily reports for managers, clients & other functional departments
- Design incentive structure and plans for associates every month based on budget
- Worked for a 1 billion dollar US company that deals with health/life insurance all over the United States.
Section-in-charge
The Bombay Store
08.2000 - 06.2003
- Customer Service Management
- Staff Management
- Inventory Management
- Co-ordination with merchandising
- Store announcements.
Public Relations , Sound and Lights in charge
M/s SHABDH SOUND AND LIGHTS
10.1997 - 06.1999
- Public Relation
- Production
- Sound and lights in charge
- Payment collection
- Client Relationship Management.
Education
Commerce
Dr Amberkar's Evening College
Bengaluru, IndiaSkills
Moderate
Good
Sales Support
Business Development
People Management and Leadership
Account Intelligence
Process Management
Ability to convert data into information (Analysis)
Marketing Campaigns and Event Management
Inside sales
CRM and other tools: Salesforce, Zoho, Outreach, Apollo, Zoom Info, LinkedIn
Educationqualification
- Bachelor of Commerce from Dr. Ambedkar First Grade Evening College Bangalore
- Diploma in Computer Programming and Applications from TULEC Computers, Bangalore
- Diploma in Air ticketing and Airline Procedures from IITC, Bangalore
Skillenhancement
- People Management
- Stress Management
- Train to retain program
- Profitability training
- Accent enhancement training
- QAI Certified BPO Team Leader
- Performance Appraisal Management
Placeofbirth
Bangalore
References
Can be produced when required.
Personal Information
- Father's Name: Late. V Nagalingam
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
Assistant Manager - Operations
Aditya Birla Minacs
06.2003 - 12.2009
Section-in-charge
The Bombay Store
08.2000 - 06.2003
Public Relations , Sound and Lights in charge
M/s SHABDH SOUND AND LIGHTS
10.1997 - 06.1999
Senior Consultant- International Sales
Algonomy (Prev. Manthan Systems and RichRelevance)
1 2011 - Current
Commerce
Dr Amberkar's Evening College