Naresh Gopisetty

As the Operations Manager at a growing US taxation startup, I play a key role in establishing and optimizing the organization’s operational framework. I am responsible for developing and implementing Standard Operating Procedures (SOPs) to ensure consistency, efficiency, and scalability across all functions. My role involves overseeing day-to-day operations while working closely with cross-functional teams including sales, client operations, financial analysis, and project management to drive overall business performance.

I regularly monitor team productivity, introduce process improvements, and conduct comprehensive monthly performance reviews to assess both individual and departmental outcomes. In addition, I manage budget planning and forecasting to ensure alignment between operational activities and financial objectives. Supporting the company’s growth initiatives, I lead the end-to-end recruitment process, including drafting job descriptions, coordinating interviews, and facilitating onboarding for new hires.

By balancing operational efficiency with strategic execution, I contribute to optimizing resources, enhancing service delivery, and supporting sustainable business growth.

I manage day-to-day operations to maintain a smooth workflow and optimise staff productivity. This included organising staff rosters, allocating resources, and meeting all operational requirements. I handled operational issues, malfunctions, and faults with strong problem-solving skills, ensuring timely resolution. I generated weekly reports to communicate targets and track progress, while consistently regulating operations to maintain efficiency, and implementing necessary improvements. I supported the Operations Manager with various tasks and priorities within set deadlines, and ensured all employees adhered to organisational guidelines, policies, and processes. I conducted weekly meetings to align the team on tasks, priorities, and goals, and prepared detailed performance reports for senior management review. Additionally, I managed the hiring cycle, including CV screening, shortlisting, hiring, and onboarding. I also led daily briefings to delegate tasks and set priorities, while supervising a team of 45 and fostering a collaborative, high-performing work environment.

As the Operations Manager at a growing US taxation startup, I play a pivotal role in building and streamlining the organization’s operational foundation. I am responsible for designing and implementing Standard Operating Procedures (SOPs) to ensure consistency, efficiency, and scalability across all departments. A core aspect of my role involves overseeing daily business operations while collaborating with cross-functional teams including sales, client operations, financial analysis, and project management to drive overall organizational success. I actively monitor team performance, implement productivity-enhancing strategies, and conduct detailed monthly performance reviews to evaluate both individual and departmental outcomes. My responsibilities also include budget planning and forecasting to ensure alignment between operational execution and financial targets. In support of our growth strategy, I lead the end-to-end hiring process—drafting job descriptions, coordinating interviews, and helping onboard top-tier talent. By maintaining a balance between operational excellence and strategic planning, I contribute significantly to optimizing resources, improving service delivery, and enabling sustainable business expansion.

• WFM Lead and Operations Lead | Google Pubs (Oct 2020 – Dec 2023) – Accenture
  In this role, I led a team of 80 members and was responsible for the end-to-end management of onboarding, training, performance evaluations, and daily operations. I collaborated closely with senior leadership and process stakeholders to conduct financial reviews and business analyses, ensuring decisions were data-driven and aligned with project goals. My responsibilities included weekly roster creation, end-to-end cab scheduling, capacity and manpower planning, as well as the development and maintenance of key performance tools such as scorecards, shrinkage reports, and performance metric dashboards. I played a crucial role in optimizing workforce management and driving operational efficiency while fostering high levels of employee engagement and client satisfaction. Additionally, I partnered with stakeholders to identify hiring needs based on capacity forecasts and attrition trends, creating hiring plans that supported business growth and SLA commitments. Working in tandem with hiring managers, operations leads, and HR teams, I helped define job requirements, streamline the recruitment process, and maintain up-to-date dashboards on hiring status, pipeline health, and recruitment SLAs to ensure seamless execution of talent acquisition strategies.
• Team Leader | Google Hardware (Apr 2017 – Oct 2020) – Accenture
  As a Team Leader, I independently managed and mentored a team of 40 employees, driving performance improvement and skill development through structured coaching and feedback. I played a pivotal role in enhancing overall team productivity and customer satisfaction by implementing process improvements and fostering a high-performance culture. I successfully led a cost-saving initiative focused on reducing transport-related financial leakages, bringing losses down from 60% to 5% through consistent awareness sessions and continuous follow-ups. In addition, I served as the Single Point of Contact (SPOC) for timesheet adherence and Learning & Development coordination across the project. My role also involved active participation in the talent acquisition process, including sourcing, screening, interviewing, and onboarding candidates across both niche and volume roles. I worked closely with hiring managers, operations leaders, and HR partners to define job profiles and ensure recruitment strategies were aligned with business needs, while also maintaining dashboards and reports to track hiring status, pipeline health, and recruitment timelines.

• As a Team Manager, I was responsible for leading and mentoring a large team of 600 employees, with a strong focus on creating a positive, performance-driven work environment. I prioritized employee development and engagement by conducting regular performance appraisals, identifying training needs, and implementing targeted upskilling initiatives to strengthen team capabilities. My leadership approach emphasized open communication, accountability, and collaboration, which played a vital role in enhancing both employee satisfaction and overall customer experience.
• In my role, I managed the delegation of tasks based on individual strengths and team goals, ensuring optimal productivity and alignment with organizational targets. I also played a key role in talent acquisition, leading the recruitment and onboarding processes to ensure that new hires were well-integrated and equipped for success from day one. To drive motivation and performance, I established strategic Key Performance Indicators (KPIs) and monitored results through structured performance reviews and real-time feedback mechanisms.
• Beyond operations, I took an active role in coaching and developing junior team members, evaluating their skills and assigning responsibilities that aligned with both their growth and business needs. I set clear monthly goals, provided continuous guidance, and created an inclusive culture of recognition and accountability. Additionally, I contributed to business development by formulating and executing marketing strategies aimed at improving outreach and engagement. Regular team meetings and feedback sessions allowed me to stay connected with staff concerns, implement improvements, and maintain high standards of service delivery across the board.

I've planned, organized, and executed promotional and corporate events, including luncheons, conferences, and special gatherings. Managing onsite operations, I sourced materials and addressed client feedback to uphold a positive brand image. I selected décor in line with clients' visions and budgets while maintaining close communication to resolve issues and achieve event goals. My responsibilities included booking venues, coordinating with technical and catering providers, and creating event programs. I researched vendors to secure quality, cost-effective agreements and supervised events, intervening quickly to resolve any problems. Additionally, I attended industry events to gain insights and expand my vendor network.