Naresh Gaddameedi
Sunshine west
Summary
Detail-oriented professional with a strong background in project management and quality assurance. Proven ability to maintain equipment functionality and ensure safety compliance while coordinating effective delivery schedules.
Reliable Agitator Driver known for high productivity and efficiency in completing tasks. Possess specialized skills in safe driving practices, mechanical troubleshooting, and precise navigation. Excel in communication, teamwork, and adaptability, ensuring smooth operations and strong collaboration on all projects.
Overview
14
14
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Agitator driver/YardsMan
TITAN PRE-MIX CONCRETE PTY LTD
Epping
05.2018 - Current
- Operated agitator trucks for concrete delivery to job sites.
- Maintained equipment cleanliness and functionality during daily operations.
- Inspected materials for quality before loading into agitator trucks.
- Collaborated with site managers to coordinate delivery schedules effectively.
- Followed safety protocols to ensure a secure work environment at all times.
- Assisted in training new drivers on safe operating procedures and equipment use.
- Assisted in setting up pumps, hoses and other equipment used in pouring concrete into forms.
- Inspected vehicles for mechanical items and safety issues on a daily basis.
- Reported any incidents or accidents according to company procedures.
- Communicated effectively with supervisors regarding operational issues or delays.
- Verified load capacity and weight distribution prior to departure.
- Performed minor maintenance tasks such as checking fluid levels, changing oil, lubricating parts.
- Worked safely when accessing work sites, unloading concrete and exiting construction areas.
Restaurant Supervisor
Amici on Dean
Albury
08.2016 - 04.2018
- Supervised daily restaurant operations and ensured smooth service flow.
- Trained and mentored new staff on customer service standards.
- Managed inventory levels and placed orders for supplies as needed.
- Resolved customer complaints promptly to maintain satisfaction.
- Assisted in creating promotional materials for special events and menu items.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Established good customer relations and excellent service to build and retain loyal customers.
- Kept operations in compliance with food safety regulations.
- Maximized team performance by training new employees on proper food handling and restaurant protocols.
Senior Customer Service Assistant
United Services
Melbourne
07.2015 - 08.2016
- Resolved customer complaints and provided effective solutions.
- Maintained accurate records of customer interactions and transactions.
- Assisted customers with inquiries about services and products.
- Utilized customer feedback to improve service quality and satisfaction.
- Supported training of new staff on customer service protocols.
- Maintained accurate records of customer interactions and transactions for future reference.
- Identified potential sales opportunities during customer interactions.
- Collaborated with marketing team on campaigns targeting existing customers.
- Analyzed existing procedures to identify areas of improvement in customer service operations.
- Reviewed monthly reports on key metrics such as response time and resolution rate.
- Created detailed reports on customer service performance metrics for management review.
- Conducted regular training sessions for junior staff members on best practices for providing excellent customer service.
- Maintained detailed records of customer interactions, transactions and comments.
- Created promotional materials for the company's products and services.
- Evaluated team performance against established goals and objectives.
- Provided prompt, courteous and accurate customer service to customers via phone, email and in-person.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Educated customers about products, pricing and policies to address and resolve issues.
- Oversaw and guided team in handling customer call escalations, mentoring new employees on customer service.
- Monitored customer accounts to track outstanding issues and implement new solutions.
- Met and exceeded performance goals to support long-term company growth and market dominance.
Sr Assist Manager
Dominos pizza
Hyderabad
05.2013 - 04.2015
- Oversaw daily operations ensuring efficient service and customer satisfaction.
- Managed staff training to uphold quality standards and operational procedures.
- Implemented inventory control measures to optimize stock levels and reduce waste.
- Coordinated scheduling to align staffing with peak business hours effectively.
- Monitored performance metrics to identify areas for process improvement.
- Maintained compliance with health and safety regulations throughout the workplace.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Coffee Shop Worker
Coffee club
Manchester
10.2011 - 02.2013
- Prepared and served high-quality coffee beverages to customers.
- Maintained cleanliness and organization of the coffee shop environment.
- Operated espresso machines and brewing equipment efficiently.
- Managed cash register transactions and processed payments accurately.
- Stocked inventory and ensured supplies met daily operational needs.
- Collaborated with team members to maintain smooth workflow during peak hours.
- Cleaned work areas, equipment, utensils, dishes, and silverware.
- Prepared specialty coffee drinks, smoothies, juices, and other beverages according to company recipes.
- Restocked condiments such as sugar packets, stirrers, creamers, throughout the day.
Education
MBA -
CHARLES STUART UNIVERSITY
Melbourne, Australia 06.2015 - 12.2025
Master of Arts -
University of Manchester
Manchester, UK 09.2011 - 12.2012
Bachelor of Hotel Management -
Osmaniya University
Hyderabad , India 06.2006 - 04.2010
Intermediate Certificate - Science
Sri Arunodhaya Jr College
Hanamkonda, India 06.2004 - 04.2006
Vignana Bharathi Vidhyalayam
Hanamkonda, IndiaSkills
- Customer service
- Team building
- Project management
- Inventory control
- Equipment maintenance
- Scheduling coordination
- Quality assurance
- First aid training
- Route planning
- Logbook maintenance
Languages
English
First Language
Hindi
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Certification
- First Aid Certificate 2022
- Responsible Service of Alcohol 2019
- Safety Children Check 2025
- Multi combination license 2025
- White card construction 2024
Accomplishments
- Best employe of the month 2018
- Best employment award 2024
- Long service recognition 2025
References
References available upon request.
Timeline
Agitator driver/YardsMan
TITAN PRE-MIX CONCRETE PTY LTD
05.2018 - Current
Restaurant Supervisor
Amici on Dean
08.2016 - 04.2018
Senior Customer Service Assistant
United Services
07.2015 - 08.2016
MBA -
CHARLES STUART UNIVERSITY
06.2015 - 12.2025
Sr Assist Manager
Dominos pizza
05.2013 - 04.2015
Coffee Shop Worker
Coffee club
10.2011 - 02.2013
Master of Arts -
University of Manchester
09.2011 - 12.2012
Bachelor of Hotel Management -
Osmaniya University
06.2006 - 04.2010
Intermediate Certificate - Science
Sri Arunodhaya Jr College
06.2004 - 04.2006
Vignana Bharathi Vidhyalayam