Naresh Ghuge

I am a Application/Production Support Engineer taking care of Application, Production Operations and Site Reliability with a demonstrated history of working in the computer software industry. I have extensive experience in handling application support for customers across the globe. Highly skilled in .Net, Java, Salesforce, SQL, Unix, Splunk, AppDynamics, ITRS, ELK, Webserver, WebLogic, Apache Tomcat, JBoss, Incident Management, Problem Management, Change Management, Root Cause Analysis, ITIL Service Operations, Domain expertise of Telecom, Finance and Banking.

Having more than 10 years of experience .NET, Java, CRM & POS L1, L2 Application/Production Support & strong analytical fault finding. End to end responsibility for the management, communication, escalation, investigation and resolution of incidents, ensuring Business and Customer updates are timely and of high quality. Ability to Identify, initiate, schedule and conduct incident reviews. Creating Alerts, Reports & Dashboards using Splunk. Driving, developing and managing the major incident process and associated procedures / systems, Document the post incident recovery steps in order to establish Root Cause, aid in Process improvements. Develop and Maintain a Skills matrix around agreed Critical Systems for use in Incident Situations Perform the validations during SMW and Change to check all the servers are up and running fine using UNIX & Windows server, monitoring Splunk & Extrahope Dashboards.

• Participated in many competitions in Atos such as Carom, Cricket, and Table Tennis.
• Received L2 Living Proof Award at Fiserv.

• Mo. No. : +91-9975989296
• Email ID : nareshghuge92@gmail.com