Naresh Janapati

Developed and supported LIMS project for Tobacco industry.

Analyzed user issues, resolving them within established SLAs while escalating critical issues to server team.

Managed ServiceNow tickets, including incidents, service requests, change requests, and problem tickets.

Achieved zero SLA breaches while consistently receiving client appreciation for timely issue resolution.

Configured basic and complex analysis calculations to meet project specifications.

Updated subroutines according to customer requirements to ensure optimal functionality.

Extracted data from existing analyses using SQL queries for reporting purposes.

Compiled weekly reports and conducted patching activities to maintain system integrity.

• 4 years of hands-on experience in the software industry, handling different responsibilities, and more involved in analysis, product, method execution, and specializing in Labware LIMS V7.

• Immense knowledge and hands-on experience in various Labware LIMS modules, such as Analysis Configuration, Method Execution, Product Configuration, Sample Life Cycle, Instrument Module, Standards and Reagents, Visual Workflows, Query Tags, Access Routines, and Crystal Reports.

• Hands-on experience in LIMS coding, subroutines, parsing scripts, parsing formulas, static data configuration, SQL queries, development, and validation activities for multiple sites.

Knowledge of laboratory information management systems and how they can be used to improve lab operations and business performance.

• Worked on Labware v7, LIMS Basic, SQL, ServiceNow, ALM, Microsoft Azure, Microsoft Power BI.

• Worked on products, tests, subroutines, Electronic Lab Notebook, LIMS Basic, SQL, instrument interfacing, parsing script, Empower, and static and dynamic data management.

Handling migration from development to test to production environments using ServiceNow.

New product, item code, and suppliers are designed using Lab Ware LIMS.

• Worked on developing templates such as Analysis, Product, Method Execution, etc.

• Worked on creating design specification documents.

• Analyze the defect and fix it. Also, update the details in ALM.

Balance integration with lab ware LIMS by using the Lab Station Module project designed and implemented.

Creating the basic Crystal Reports.

LIMS training expert in LabWare LIMS for analysis creation and validation, and product specification creation using customized templates.

• Have excellent work ethics, are a fast learner, and can quickly incorporate and implement new procedures with efficiency and accuracy.

Labware LIMS application development, migration, upgrade, validation, and installation of different modules.

• Collaborated with stakeholders to gather requirements and design, develop, and implement Labware LIMS solutions with respect to organizational needs.

Good knowledge of performing gap analysis and in writing risk assessments.

• Expertise in preparing and reviewing User Requirement Specifications (URS).

• Perform the MIC mapping in the production environment. Raising the Change Request and CTASK in ServiceNow.

Good knowledge of parsing interfaces and developed parsing scripts to parse the instrument files.

Good understanding of debugging the LIMS BASIC code and updating the subroutines if required.

Skilled in business process mapping, requirement study, and defining the various specifications for process implementation.

• Served in role of Customer Service Assistant