Naresh Jangir
Gurgaon
Summary
Adept at driving projects to successful completion, my tenure at Smart Joules and SIS Alarm Monitoring showcases a proven track record in performance monitoring and stakeholder engagement. Leveraging expertise in budget coordination and customer management, I've consistently enhanced project efficiency and revenue growth, embodying dedication and strategic insight.
Overview
3
3
years of professional experience
5
5
Certification
Work History
Project Coordinator
Smart Joules
Delhi
11.2023 - Current
- Project Planning and Scheduling: Help the project manager develop detailed project plans.
- Generated weekly, monthly, and quarterly reports summarizing key performance indicators.
- Negotiated with project stakeholders or suppliers to obtain resources or materials.
- Served as the point of contact to support order management and reporting.
- Schedule Management: Create and maintain project schedules, ensuring that timelines are realistic and achievable.
- Maintained a detailed database of project information, including budgeting, resources, and deliverables.
- Stakeholder Engagement: Support the project manager in engaging with stakeholders.
- I worked with various departments to outline specifications for emerging projects.
- Liaised with project managers to evaluate project scope and define milestones and deadlines.
Technical Coordinator
SIS Alarm Monitoring and Response Services
Gurgaon
04.2022 - 11.2023
- Exceed customer satisfaction by finding creative solutions to problems via phone or email-provided resolutions within agreed TAT.
- Worked with cross-functional teams to achieve goals.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Maintained records of all equipment inventory, software licenses, and service contracts.
- Tracked costs and expenses and assessed closely against original project budget.
- Served as a liaison between end users, vendors, consultants, project managers, and developers.
- Conducted training sessions for users on the use of specific hardware or software products.
- Created test plans for new systems or upgrades to existing systems prior to deployment.
- Monitored system performance, identified areas for improvement, and implemented changes as needed.
- Configured networks according to best practices for optimal performance, reliability, and security.
- Identified, addressed, and either resolved or escalated project issues.
Technical Support Executive
SIS Alarm Monitoring and Response Services
Gurgaon
09.2021 - 04.2022
- Technical troubleshooting, product knowledge, and expertise.
- Collaboration, escalation, documentation, and reporting.
- Provided technical support to customers and site engineers via phone, email, and remote access tools.
- Resolved technical queries related to product features, functionality, installation, and configuration of software applications.
- Analyze user feedback from surveys to identify areas where improvements can be made in terms of service delivery.
- Monitored ticketing system for incoming requests from customers requiring assistance with their products or services.
- Ensured compliance with quality standards set by the company when providing technical support.
- Maintained positive working relationships with fellow staff and management.
Education
B.Tech - Mechanical Engineering
BRCM College of Engineering And Technology
Bahal(Bhiwani) Haryana07-2021
Skills
- Performance monitoring
- Spreadsheet tracking
- Forecasting
- Budget coordination
- Specification detailing
- Customer service
- Customer management
- Deadline adherence
- Resource mobilization
- Procurement
Certification
- Certified in Project Management,
- Operations Management Certification Holder,
- Asana Project Management,
- Team Leadership and Team management,
- Customer Relationship Management,
Affiliations
- Took the initiative to introduce a centralized project management software designed to streamline the management of various project phases, from inception to handover. This software also serves as a secure repository for storing and organizing all project-related documents efficiently
Internship
- Completed a 6-month internship in an ash handling unit at a power plant, gaining hands-on experience in managing and processing ash byproducts from coal combustion.
- Certification Of 2-month Industrial Internship In Honda Motorcycle And Scooter India Pvt Ltd, Honda Motorcycle And Scooter India Pvt Ltd
Accomplishments
- Honored with the Joule Star certification for demonstrating exceptional passion and an unwavering commitment to excellence, setting a benchmark as a true Joule Star.
Languages
Hindi
First Language
English
Advanced (C1)
C1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureFlexible work hoursPersonal development programsCareer advancementWork-life balanceHealthcare benefitsWork from home option4-day work weekSoftware
MS Project, Clickup, Asana
Quote
Life is something that happens to you while you’re making other plans.
Margaret Milar
Timeline
Project Coordinator
Smart Joules
11.2023 - Current
Technical Coordinator
SIS Alarm Monitoring and Response Services
04.2022 - 11.2023
Technical Support Executive
SIS Alarm Monitoring and Response Services
09.2021 - 04.2022
B.Tech - Mechanical Engineering
BRCM College of Engineering And Technology
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